Rebekah Brooks
McDonough,GA
Summary
Proven achiever with a background at Georgia Power, adept in customer service and data entry. Demonstrates exceptional problem-solving abilities and attention to detail, consistently exceeding performance metrics. Skilled in maintaining confidentiality and enhancing customer satisfaction, showcasing critical thinking and recordkeeping strengths. Recognized for fast learning and dependability, contributing to team success and operational excellence.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Georgia Power
01.2020 - Current
- Manages high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handles escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responds to customer requests for products, services, and company information.
- Enhances customer satisfaction by promptly addressing concerns and providing accurate information.
- Developes strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintains detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assists customers in navigating company website and placing online orders, improving overall user experience.
- Provides coaching and mentoring to new hires, contributing to their successful integration into the team.
- Exceeds performance metrics consistently, earning recognition as a top performer within the team.
- Exhibits high energy and professionalism when dealing with clients and staff.
- Investigates and resolves customer inquiries and complaints quickly.
Records Specialist
Henry County Police Department
09.2017 - 01.2020
- Scanned paper records to transfer to digital filing systems.
- Safeguarded sensitive information from unauthorized access using encryption technologies and strict adherence to confidentiality policies.
- Redacted information as requested when faced with potential privacy violations.
- Communicated efficiently with individuals concerning record information submitted or missing from files.
- Consistently met or exceeded departmental performance metrics related to speed, accuracy, consistency, and completeness in all aspects of the records management function.
- Maintained accuracy of records by verifying accuracy of data in records.
- Updated records with new information.
- Followed confidentially regulations to maintain privacy.
- Destroyed records in line with retention schedules to protect confidential information and comply with regulations.
- Followed established policies and procedures to maintain compliance with regulations.
- Assisted with typing, data entry, and answering incoming calls as required.
- Ensured accurate recordkeeping by regularly auditing and updating database information.
- Obtained G.C.I.C. certification while employed
Education
Associate of Arts - General Studies
Odessa College
Odessa, TX05.2015
Skills
Fast Learner
Excellent attention to detail
Dependable
Customer Service
Problem-solving abilities
Active Listening
Critical Thinking
Data Entry
Computer Proficiency
Complaint resolution
Recordkeeping strengths
Timeline
Customer Service Representative
Georgia Power
01.2020 - Current
Records Specialist
Henry County Police Department
09.2017 - 01.2020
Associate of Arts - General Studies
Odessa College
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