Rebekah Brooks
San Antonio,TX
Summary
Polite and professional representative/receptionist successful in applying strong communication and problem resolution skills to each customer issue. Skillful in building long-lasting, loyal customer relationships
Overview
5
5
years of professional experience
Work History
Patient Access Representative
Westover Hills Baptist Hospital/Conifer
08.2024 - Current
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Participated in continuing education opportunities related to medical insurance collections, staying current with industry best practices and regulatory changes.
- Collected copays and any other medical service bills
- Verified medical insurances and created estimates
- Worked the front entrance at the emergency room checking in patients
Contact Center Representative -FNOL
USAA
01.2024 - 05.2024
- Documented and created the FNOL for property
- Asked all questions for the claim and made insured aware of next steps
- Provided updates and contact information and helpful assistances whenever insureds called in
Debit, Fraud /Fraud Claims Specialist
JPMorgan Chase
07.2020 - 10.2023
- Streamlined fraud claims process, enhancing customer satisfaction during stressful situations.
- Improved first-call resolution rates by actively listening to customer needs and determining the most effective solutions quickly.
- Developed comprehensive knowledge base for customer service representatives, improving call handling efficiency.
- Documented fraud claims and started the claim process
Education
Certifications P&C All Lines Adjuster License -
High School Diploma -
Winston Churchill High School
San Antonio, TX06.2016
Skills
- Customer Service
- Problem-solving skills
- Verbal and written communication
- Inbound phone calls
- Appointment Scheduling
- Payment Processing
- Documentation And Reporting
- Resolving issues
Timeline
Patient Access Representative
Westover Hills Baptist Hospital/Conifer
08.2024 - Current
Contact Center Representative -FNOL
USAA
01.2024 - 05.2024
Debit, Fraud /Fraud Claims Specialist
JPMorgan Chase
07.2020 - 10.2023
Certifications P&C All Lines Adjuster License -
High School Diploma -
Winston Churchill High School
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