Rebekah Brown
Summary
Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
17
17
years of professional experience
Work History
In Home Educator
Self-employed
09.2016 - Current
- Improved student comprehension by incorporating visual aids and real-life examples into lesson plans.
- Developed and implemented differentiated instruction strategies for diverse learners, ensuring individualized attention and success.
- Provided constructive feedback on assignments, empowering students to take ownership of their learning and academic growth.
- Designed curriculum-aligned assessments to measure student progress and inform instructional decisions.
- Mentored new educators in best practices for teaching, leading to increased confidence and effectiveness within the school community.
- Utilized data-driven instruction to target areas of weakness and continuously improve student performance throughout the school year.
- Developed and implemented useful behavior management strategies to instill discipline and compliance with conduct code.
- Helped students explore concepts with engaging, learning-focused activities.
Event Manager
United Championship Wrestling
04.2015 - 10.2022
- Managed administrative logistics of events planning, event booking, and event promotions.
- Handled crisis management situations promptly, minimizing negative impact on event outcomes and client satisfaction.
- Hired, trained and supervised volunteers and support staff required for events.
- Acquired contracts and agreements to finalize negotiations and obtain approval signatures.
- Designed and implemented efforts to publicize events and promote sponsorships.
- Developed and distributed event surveys to gather feedback and assess event success.
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Facilitated successful cross-functional collaborations for the completion of key projects, fostering strong working relationships among team members.
- Produced successful fundraising events that benefited local charities while also serving as a positive reflection on the organization''s brand image.
Skating Carhop
Sonic Drive-In
02.2011 - 09.2011
- Collaborated with team members to maintain a clean, organized, and safe work environment.
- Handled cash transactions efficiently, ensuring accurate payment processing for each order.
- Resolved customer complaints promptly, addressing concerns professionally and courteously.
- Maintained inventory levels by restocking supplies as needed throughout shifts.
- Contributed to a positive atmosphere by demonstrating an upbeat attitude and strong work ethic.
- Managed time effectively during busy periods to ensure all customers were served promptly without compromising service quality.
- Answered guest questions and promoted special products.
- Operated headset communication system to take orders quickly and accurately from customers.
Phone Operator
Pizza Hut
06.2009 - 02.2011
- Maintained professionalism and courtesy while managing high call volumes during peak hours.
- Handled escalated customer concerns with empathy and tact, leading to satisfactory resolutions.
- Delivered exceptional service through active listening, clear communication, and professional etiquette on each call handled.
- Identified opportunities for cross-selling or upselling products/services during phone interactions, driving incremental revenue growth for the company.
- Demonstrated flexibility in schedule availability, ensuring adequate staffing levels were maintained during peak hours or unexpected absences.
- Collaborated with team members to complete orders quickly, resulting in shorter wait times for customers.
- Supported overall restaurant operations through cross-training in various roles such as cashiering or kitchen support when needed.
- Maintained a positive attitude under pressure, contributing to a pleasant working environment for both staff and customers alike.
- Provided responsive, exceptional service to customers by answering questions, making recommendations, and responding to requests.
- Accurately operated cash register to process customer payments.
Librarian Assistant
Euchee Creek Library
05.2007 - 06.2009
- Enhanced library user experience by effectively organizing and maintaining a diverse collection of resources.
- Improved information accessibility for patrons through the development and implementation of a new cataloging system.
- Streamlined library operations by implementing efficient circulation procedures and automated systems.
- Increased patron satisfaction with timely responses to reference inquiries, utilizing extensive knowledge of information sources.
- Maintained a high level of customer service by addressing and resolving patron concerns or complaints in a timely manner.
- Located requested books on shelves and in library database and fetched items for patrons.
- Greeted patrons warmly and offered to assist with issues or needs.
- Educated library patrons about policies for checking out materials and using resources.
Education
High School Diploma -
Homeschool
Harlem, GA05.2009
Skills
- Active Listening
- Product Memorization
- Consistent Presentations
- Order Accuracy
- Effective Multitasking
- Guest Satisfaction
- Critical Thinking
- Billing and Payment Processing
- Willing to Learn
- Dependable and Cooperative
- Customer Complaint Resolution
- Organization and Time Management
Additional Information
Brown Household - April 2013 - Present
- Manage multiple schedules for a household of two adults and three children
- Create and implement daily routines for effective scheduling
- Establish budgets for utilities, food and other necessities to maintain fiscal responsibility
- Coordinate medical appointments for all family members and follow up with health care providers
- Balance caregiving duties with freelance work using time management strategies
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
When we can begin to take our failures nonseriously, it means we are ceasing to be afraid of them. It is of immense importance to learn to laugh at ourselves.
Katherine Mansfield
Timeline
In Home Educator
Self-employed
09.2016 - Current
Event Manager
United Championship Wrestling
04.2015 - 10.2022
Skating Carhop
Sonic Drive-In
02.2011 - 09.2011
Phone Operator
Pizza Hut
06.2009 - 02.2011
Librarian Assistant
Euchee Creek Library
05.2007 - 06.2009
High School Diploma -
Homeschool
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