Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rebekah Bundy

Arcanum

Summary

Dynamic and detail-oriented professional with extensive experience in customer service and office administration at ODW Logistics. Proven ability to enhance customer satisfaction through effective communication and time management. Skilled in data entry and organizing, consistently contributing to team success and operational efficiency. Dedicated team player committed to fostering positive work environments.

Overview

13
13
years of professional experience

Work History

Office Assistant

Fitzwater Outdoor Maintenance
03.2025 - Current
  • Assisted in daily office operations, ensuring smooth workflow and communication among team members.
  • Managed scheduling and coordination of appointments, optimizing time management for staff.
  • Supported document preparation and filing processes, enhancing organization within office systems.
  • Utilized office software to maintain digital records, improving accessibility and accuracy of information.
  • Responded to incoming inquiries via phone and email, providing timely assistance to clients and colleagues.
  • Collaborated with team members on special projects, contributing fresh perspectives and support as needed.
  • Maintained confidentiality in handling sensitive information while performing administrative tasks.
  • Expedited document processing with accurate data entry and timely filing.
  • Increased customer satisfaction by providing professional and courteous front desk support.
  • Contributed to a positive work environment by fostering open communication among colleagues.
  • Assisted in financial tasks such as invoicing, expense tracking, and budget preparation to ensure accuracy.
  • Supported executive staff with well-prepared reports, presentations, and meeting materials.
  • Supported financial operations, processing invoices and payments, contributing to timely and accurate financial reporting.

Customer Service Representative

ODW Logistics
05.2022 - 03.2025
  • Assisted customers with inquiries via phone, email, and chat to ensure prompt resolution.
  • Processed customer orders and returns efficiently using company-specific CRM software.
  • Resolved customer complaints by identifying issues and implementing effective solutions.
  • Collaborated with team members to enhance service delivery and improve customer satisfaction ratings.
  • Adapted quickly to new product information and systems to provide informed assistance to customers.
  • Demonstrated strong communication skills while interacting with diverse customer demographics effectively.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Trained new Customer Service Representatives on company policies, procedures, and best practices.
  • Coordinated with logistics department to expedite shipping for urgent customer orders.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.
  • Participated in training programs to enhance product knowledge and customer service skills.
  • Exhibited high energy and professionalism when dealing with clients and staff.

Picker/Packer

Beauty Systems Group
08.2018 - 05.2022
  • Operated hand-held scanners to track inventory and ensure accurate order fulfillment.
  • Sorted, packed, and labeled products for timely dispatch to customers.
  • Collaborated with team members to optimize workflow efficiency in fast-paced environment.
  • Conducted quality checks on outgoing shipments to maintain high standards of accuracy.
  • Trained new employees on packing procedures and safety protocols within the warehouse.
  • Assisted in maintaining a clean and organized work area to promote safety compliance.
  • Ensured timely shipment of products by prioritizing urgent orders and coordinating with warehouse team members.
  • Contributed to warehouse efficiency by collaborating with teammates on load planning, space optimization, and material handling procedures.
  • Expedited warehouse operations during peak periods by staying flexible with work hours and assisting colleagues in completing high-priority tasks.

STNA

Brethren Retirement Community
09.2012 - 08.2018
  • Administered daily personal care for residents, ensuring comfort and dignity in all interactions.
  • Assisted nursing staff with medical procedures, maintaining compliance with safety protocols and guidelines.
  • Monitored vital signs and reported changes to healthcare professionals, contributing to timely interventions.
  • Collaborated with multidisciplinary teams to develop and implement individualized care plans for residents.
  • Assisted patients in daily activities, promoting their independence and dignity.
  • Assisted with patient transfer and ambulation.
  • Advocated for resident needs by fostering positive relationships, enhancing overall satisfaction with care services.
  • Promoted a safe environment for both patients and staff members by adhering to facility policies and procedures at all times.

Education

High School Diploma -

Tri-Village
New Madison, OH
05-2014

High School Diploma -

Miami Valley CTC
Englewood, OH
05-2014

Skills

  • Customer service
  • Positive attitude
  • Time management
  • Data entry
  • Verbal communication
  • Organizing and categorizing
  • Dedicated team player
  • Administrative support
  • Office administration
  • Mail handling
  • File maintenance
  • Appointment scheduling

Timeline

Office Assistant

Fitzwater Outdoor Maintenance
03.2025 - Current

Customer Service Representative

ODW Logistics
05.2022 - 03.2025

Picker/Packer

Beauty Systems Group
08.2018 - 05.2022

STNA

Brethren Retirement Community
09.2012 - 08.2018

High School Diploma -

Tri-Village

High School Diploma -

Miami Valley CTC

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