Rebekah Burger
Escondido,CA
Summary
Dynamic and results-driven professional with experience at United Postal Service, excelling in package handling and safety protocols. Proven ability to enhance productivity through effective team collaboration and heavy lifting. Recognized for resolving customer issues with empathy at Newegg.
Overview
4
4
years of professional experience
Work History
Package Handler
United Postal Service
12.2021 - 01.2025
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Followed safety regulations to maintain safe work environment.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Proved successful working within tight deadlines and a fast-paced environment.
- Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.
- Contributed to increased productivity by working effectively in high-pressure situations.
Customer Service Representative
Newegg
05.2021 - 12.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
Associate of Science - Business Administration
Citrus College
Glendora CA06-2016
Skills
- Heavy lifting
- Team collaboration
- Warehouse safety
- Package unloading
Timeline
Package Handler
United Postal Service
12.2021 - 01.2025
Customer Service Representative
Newegg
05.2021 - 12.2021
Associate of Science - Business Administration
Citrus College
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