Summary
Overview
Work History
Education
Skills
References
Timeline
Hi, I’m

Rebekah Bushey

Essex,MD

Summary

To obtain a rewarding position that will provide a challenge and allow for personal and professional growth within the company. Hardworking employee enthusiastic about learning the automotive field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.

Overview

15
years of professional experience

Work History

Wilkins Automotive bought out by IG Burton

Subaru Service Advisor
06.2020 - 12.2023

Job overview

  • Responsibilities included Check-Ins, listening to customers concerns and providing a detailed repair order to communicate with technicians on all recommended maintenance and repairs
  • Communicated diagnose, cost, time of repair and expected completion time
  • Prepared all repairs for warranty and customer pay invoices
  • Handed all cash and credit transactions and performed closing of all deposits
  • A liaison between all extended warranty approvals and payments
  • Maintained all required and training and extra-curricular classes.

WLR Automotive Group

Assistant Manager, Auto Spa
01.2018 - 03.2020

Job overview

  • Plans and prepares work schedules and assigns employees to specific duties
  • Supervises employees engaged in sales work, and quality of work, taking of inventories, reconciling cash with sales receipts, keeping operating records, or preparing daily record of transactions for Accountant, or performs work of subordinates, as needed
  • Orders supplies or prepares requisitions to replenish merchandise on hand
  • Ensures compliance of employees with established safety, security, sales, and record keeping procedures and practices
  • Ensuring facility is presentable at all times
  • Ensuring all car wash related equipment is in working order and following weekly preventative maintenance schedule
  • Answers customer’s complaints or inquiries
  • Facilitates to insure car wash is secure and safe
  • Makes sure all daily proper Recap Reports and deposits are done correctly and in timely manner.

Wilkins Automotive Group

Warranty Admin/Cashier Manager
11.2016 - 01.2018

Job overview

  • Responsible for customer’s vehicle warranty administration, cash management to include the accounts receivable and daily deposits
  • First point of contact for all customer complaints and ensuring satisfactory resolution
  • My computer skills include most Microsoft Office products with emphasis on Word and Excel
  • My administrative tasks included faxing, mail, and scanning documents
  • Manager of our rental fleet
  • Also, I covered the receptionist, phone operator and cashier positions when needed.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.

Valvoline

Assistant Manager
04.2014 - 05.2016

Job overview


  • Responsible for payroll, tracking of sales, inventory levels and cash management including daily deposits of receipts
  • Performed staff scheduling, coordinating vacations and other time off requests
  • Worked with the marketing department to develop promotions
  • Supervised and trained Customer Service Representative (CSR) and Technicians on standard operating procedures and store processes
  • Conducted monthly training sessions that included safety, health and quality topics.
  • Generated repeat business through exceptional customer service.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Conducted performance evaluations and provided constructive feedback to employees.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Once Upon a Child

Team Leader
04.2012 - 04.2014

Job overview

  • Interacted with vendors evaluating incoming items for resale value
  • Interacted with customers to ensure satisfactory experience
  • Responsible for staff scheduling, training, daily task assignments and performance evaluations
  • Tracked daily sales trends, working with marketing department for development of sales campaigns and promotions
  • Worked with store and regional management developing a training plan for staff growth and internal promotion opportunities
  • Performed cash management duties.

Valvoline

Senior Technician
07.2008 - 03.2012

Job overview

  • Trained the customer service department on the different products and services provided by the company
  • Assisted customers by phone to provide technical issue evaluation on potential vehicle problems
  • Operated the point-of-sale system handling sales, returns or exchanges
  • Directed sales, trained sales and technician staff and evaluated performance
  • Managed daily operations, interact with customers, supported and worked with store management to motivate staff
  • Provided training to other regional stores on a weekly basis.

Education

University Overview

  • High School diploma
  • Microsoft Office Certification
  • Anne Arundel Community College, Arnold, MD
  • Strayer University for accounting perusing a degree in accountant and business management

Skills

  • Computer Skills
  • Customer Service
  • Repairs Scheduling
  • Vehicle assessment
  • Complaint resolution
  • Warranty Claims Process Management

References

References
References provided on request.

Timeline

Subaru Service Advisor
Wilkins Automotive bought out by IG Burton
06.2020 - 12.2023
Assistant Manager, Auto Spa
WLR Automotive Group
01.2018 - 03.2020
Warranty Admin/Cashier Manager
Wilkins Automotive Group
11.2016 - 01.2018
Assistant Manager
Valvoline
04.2014 - 05.2016
Team Leader
Once Upon a Child
04.2012 - 04.2014
Senior Technician
Valvoline
07.2008 - 03.2012

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Rebekah Bushey