Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Rebekah Callant

Colorado

Summary

Seasoned Salesforce Architect with extensive experience designing and implementing scalable, secure, and high-performance Salesforce solutions across Sales, Service, and Experience Clouds. Proven expertise in aligning technical architecture with business strategy, leading end-to-end CRM transformations, and integrating Salesforce with enterprise systems. Skilled in Apex, Lightning Components, and Flows, with a strong track record of guiding cross-functional teams and delivering complex solutions that drive user adoption and business value. Salesforce Certified with a deep understanding of governance, data architecture, and best practices.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Manger, Administrator and Architect

MB&A
06.2024 - Current
  • Technically develops and customizes architectural solutions for a $20M contract, overseeing requirements, performance, and compliance to ensure successful delivery.
  • Manages, mentors, and trains a team of Salesforce Administrators and Architects, supporting their career development, ensuring alignment with company policies and goals. Combined technical expertise, business acumen, and strategic planning to deliver comprehensive efficient, and scalable Salesforce solutions via Sales and Service Cloud.

Salesforce Architect

Rently
02.2023 - 06.2024
  • Leaded a team comprising both administrators and developers, overseeing the integration process and spearheading the implementation of CPQ. Through strategic utilization of Salesforce's standard functionality and the elimination of third-party consulting firms, achieved annual cost savings exceeding $400k, demonstrating a commitment to efficiency and innovation utilizing Service Cloud.
  • Remote

Senior Salesforce Developer

Trilogy Federal (Contractor and SubContractor under Edera)
11.2022 - 06.2024
  • Collaborated with contracts and technical staff to troubleshoot and support production applications, while leading development, quality assurance, and research and development initiatives for Government Cloud.
  • Remote

Business System Administrator

BetterCloud
07.2021 - 11.2022
  • Created automations for the GTM team, resulting in an average quarterly growth opportunity of $5M, managed new integration projects for Salesforce, and developed Support automations utilizing Service Cloud, leading to an average quarterly increase of $4M.
  • Remote

Customer Success Manager

Craftsman Technology Group
12.2020 - 06.2021
  • Supported and addressed the needs of nonprofit organizations, managing operations, growth, and issue resolution, while ensuring continuous improvement and enhancements for client solutions within their Salesforce organizations.
  • Remote

Salesforce Administrator

Pine Grove CRM Consulting
09.2020 - 12.2020
  • Conducted remote training sessions to onboard clients onto the Salesforce Lightning platform and developed Process Builders and Flows to automate business processes.
  • Remote

Education

Business Administration

Columbia College
Columbia, MO
07-2019

Skills

  • Service Cloud Implementation
  • Salesforce Management
  • System Design
  • Multi-cloud Architecture
  • Database Management
  • CPQ
  • Mentorship
  • Business and Sales Knowledge
  • Apex and Flow automation expert

Certification

  • Salesforce Certified Administrator
  • Salesforce Certified Platform Developer I
  • Salesforce Platform App Builder
  • Salesforce Certified Service Cloud Consultant
  • Salesforce Certified Business Analyst
  • Salesforce Certified Sharing and Visibility Architect
  • Salesforce Certified Data Architect
  • Salesforce Certified Application Architect
  • Salesforce Certified AI Associate
  • Salesforce Certified Agentforce Specialist
  • Salesforce Certified Integration Architect
  • Public Sector Solutions Accredited Professional
  • Salesforce Certified Data Cloud Consultant
  • Salesforce Certified Sales Cloud Consultant

Timeline

Manger, Administrator and Architect

MB&A
06.2024 - Current

Salesforce Architect

Rently
02.2023 - 06.2024

Senior Salesforce Developer

Trilogy Federal (Contractor and SubContractor under Edera)
11.2022 - 06.2024

Business System Administrator

BetterCloud
07.2021 - 11.2022

Customer Success Manager

Craftsman Technology Group
12.2020 - 06.2021

Salesforce Administrator

Pine Grove CRM Consulting
09.2020 - 12.2020

Business Administration

Columbia College

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Rebekah Callant