Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
Work History
Manager
Marquee Theatre
Triadelphia, WV
06.2022 - Current
Established processes to ensure efficient workflow throughout the organization.
Resolved conflicts between employees by providing guidance on company policies and procedures.
Analyzed customer feedback data to develop action plans for improving services offered.
Ensured compliance with regulatory requirements and industry standards.
Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
Coached, mentored and trained team members in order to improve their job performance.
Maintained up-to-date records of employee attendance, payroll information, vacation requests.
Scheduled interviews for potential candidates and conducted reference checks prior to hire.
Provided leadership during times of organizational change or crisis situations.
Enforced customer service standards and resolved customer problems to uphold quality service.
Resolved customer complaints and issues promptly, maintaining a positive brand image.
Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
Managed inventory levels to meet demand without overstocking, reducing waste.
Monitored staff performance and addressed issues.
Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Trained employees on additional job positions to maintain coverage of roles.
Oversaw daily operations, maintaining efficiency and quality standards.
Volunteer
Newbridge Vineyard Church
Wheeling , WV
02.2014 - Current
Collaborated with other volunteers to create a positive work environment.
Provided guidance and support to fellow volunteers during their shifts.
Participated in team-building exercises to strengthen relationships among volunteers.
Offered support and assistance to community members.
Followed directions from supervisors and completed tasks within appropriate timeframe.
Helped with prep, set up, and breakdown of community and public events.
Education
High School Diploma -
John Marshall High School
Glendale, WV
05-2023
Skills
Age-Appropriate Activities
Positive Reinforcement
Personal Hygiene Assistance
Child Supervision
First aid and CPR certified
CPR training
Safety awareness
Behavior management techniques
Affiliations
Musician - varied instruments to include a creative and stimulating environment
Stage Manager / Assistant Stage Manager at Segerstrom Center for the Arts | South Coast Repertory | A Noise Within Theatre | The Matrix Theatre | Outside In Theatre | Kirk Douglas Theatre | Ebony Repertory Theatre | George Square Assembly StudiosStage Manager / Assistant Stage Manager at Segerstrom Center for the Arts | South Coast Repertory | A Noise Within Theatre | The Matrix Theatre | Outside In Theatre | Kirk Douglas Theatre | Ebony Repertory Theatre | George Square Assembly Studios
Volunteer, Various Theatrical Productions at Murray Music and Drama Club, AIM Theatre Co, Roleystone Theatre, Marloo Theatre, Limelight TheatreVolunteer, Various Theatrical Productions at Murray Music and Drama Club, AIM Theatre Co, Roleystone Theatre, Marloo Theatre, Limelight Theatre