Rebekah Clifton
Regional General Manager
Lewiston,ID
Summary
Highly independent, award winning and results-oriented general management professional with 18 years of progressive experience, and 3 years of independent remote and partial remote work. Expertise in strategic planning, improving operational efficiency, team building, business finance, customer service, administrative support, brand marketing, and sales. Adept in identifying problems and leveraging critical thinking skills to turn into logical solutions. Skilled at positive and effective verbal and written communications and collaboration in remote and on site situations. Known for a history of turning around low performing teams and units to increase profitability and reduce absenteeism by implementing systems that optimize productivity and customer satisfaction.
Overview
2
2
years of post-secondary education
17
17
years of professional experience
Work History
Regional General Manager - Remote
CLC Restaurants
Lewiston/Moscow - Remote Work, ID
08.2018 - Current
- Key achievement: Awarded Highest VOC, Customer Service, and Most Improved unit commensurate with bonuses
- Independently manage financial, marketing, and operations of high-volume $2 million unit
- Remotely lead, coach, train, and mentor managers and staff of unit and other stand alone units
- Transformed struggling unit into company leader by restructuring personnel, decreasing inventory costs, reducing waste, implementing safety and accountability policies, revising processes, and training programs
- Remotely provide dedicated administrative support to corporate office in Montana by running financial and operations metric reports for weekly meetings
- Coordinate daily plans, changes, and other comprehensive duties 100% remotely to other units
- Perform daily food and safety walkthrough to ensure operational compliance
- Create culture promoting customer loyalty and retention resulting in increased sales
- Monitored inventory on daily and weekly basis by accurately forecasting and properly documenting waste to meet company metrics
- Thoroughly and successfully handle ALL customer and staff investigations
- Run daily and weekly budget forecasting to prevent overages, minimize waste, and support sustainability objectives
- Develop and maintain relationships with vendors and suppliers, and monitored supply chain to spot and correct deficiencies
- Conduct weekly manager meetings, 1 on 1's, performance appraisals
Retail Manager II/Concessions
Sodexo
Moscow, ID
08.2016 - 08.2018
- Key Achievement: Named Labor Champion for reducing labor cost and increasing profits
- Managed all financial and operational control of 2 coffee shops, campus restaurant Joes Cheesy Grill, C-Store, sports concessions, and catered events
- Organized, coordinated and managed event concessions for large scale crowds up to 15,000 while maintaining dynamic customer satisfaction and public relations
- Reduced inventory costs from $15k to $9k weekly
- Processed over $20k in daily cash transactions using strict cash handling protocols and policies
- Fostered positive relations with vendors, suppliers, and university
- Partnered with non-profit groups (GSA and Golf) for sporting events
- Managed large and small projects simultaneously by analyzing and solving problems using analytical methods
- Hired, trained, mentored, and scheduled 30+ frontline staff
Front of House Manager
Buffalo Wild Wings
Moscow, ID
12.2015 - 08.2016
- Worked closely with Back of House manager to enforce performance and service standards for consistency devoted to customer satisfaction
- Developed new strategies to improve customer loyalty and maintain high satisfaction rates with consistent service
- Balanced all cash drawers, and processed deposits for correct operation, maintenance and accuracy of accounting functions
- Planned fundraising events from concept to completion by responding to event inquiries, establishing budgets, and designing customized menus
- Managed, scheduled, trained, and coached Front of House team of 40+Performed daily food and safety walks
- Empowered employees to handle numerous issues first-hand and skillfully managed escalated conflicts to restore customer loyalty
- Trained FOH staff on non-alcoholic and alcoholic beverages through regular instruction to prevent overuse of liquor
- Used daily huddles to share new policy information with staff and correct ongoing problems
Lead Supervisor/Barista/Patient Care Tech
Wellmont Regional Medical Center
Bristol, VA
06.2011 - 02.2015
- Key Achievement: Drink Master award for outstanding and innovative service most innovative and Employee of Month for exceptional service
- Oversaw daily operations in Starbucks, service delivery, cafeteria, executive catered meals
- Created new innovative drink and food recipes serving growing clientele
- Formalized operation systems and procedures by developing new employee hand books, detailed job descriptions, workflow plans, and job aids
- Assigned work duties to staff and ensured adherence to standards and policies for production, safety, sanitation, and infection control
- Formalized institutional feed assistance to patients for better form of patient feeding, and lower possibility of infection by 89%
- Conducted inventory and product costs analysis to ensure production was within budget and operational consistency lowering costs by 18%
Assistant General Manager
Salsarita's Fresh Cantina
Bristol, VA
06.2006 - 06.2011
- Key Achievement: Employee of Month, Drink Master, and Mystery Shopper award for 100% accuracy
- Responsible for opening new locations for business operations with revenues of $1.5 million annually
- Drastically improved poor performing store by revising systems, processes, training programs, and personnel
- Managed, mentored, and trained team of 60+ to efficiently overcome challenging business goals to achieve leadership positions
- Improved management techniques, inventory control, and food costs, while managing operations and on/off premise catering activities for guests counts up to 300
- Developed, maintained relations, and collaborated with vendors B2C and suppliers B2B to obtain best prices for products
- Collaborated with general managers for weekly forecasting related to sales and purchasing by analyzed trends
- Inspected work areas for compliance with safety and sanitation regulations
- Oversaw service quality and obtained customer feedback to improve strategies using creative solutions for customer satisfaction
Assistant General Manager
McDonald's
Airway Heights, WA
03.2003 - 02.2006
- Key Achievement: Handled $50K in single occurrence, and awarded Money Tracker award for handling $200K with 100% accuracy on tills, Graduated from McDonald's Management program
- Assumed supervision of planning teams, including training, recruitment, and respective controls
- Ensured all levels of quality and safety by actively participating in analysis of operational results and sales forecasts
- Handled all cash deposits from daily earnings and managed opening and closing procedures
- Kept operations running smoothly by maintaining adequate supplies to handle peak business hours
- Oversaw service quality and obtained customer feedback to improve strategies
Education
Bachelor of Arts - Restaurant Management And Hospitality
Kaplan University
Davenport, IA 07.2001 - 03.2003
Skills
Organization and time management
Strategic planning
Interviewing, hiring, training and coaching entry and management level
Inventory management
Visionary leadership
Technologically savvy with ability to troubleshoot and resolve any issues
Growth mindset and proactive thinker with flexibility for change
Customer service and retention
Excellent verbal, written, interpersonal, and electronic communication with all levels of organization
Project Management
Recruiting, staffing and HR duties
Negotiation and conflict management
Financial planning, budgeting and forecasting
Conduct safety inspections
Create and analyze financial reports
Presentations
Create business plans to meet financial goals
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Technology Skills
- Tools used to effectively communicate remotely: phone, email, text, instant message, video conferencing (Skype, Zoom, Google Meets)
- Document creation: Microsoft Office (Word, Excel, PowerPoint, Outlook), Google Suites (Docs and Sheets)
- Sales, inventory, and cash flow: POS + Maitre'D
- Staff management app: Crew
- Data analytics reporting: SMG360
- File sharing and collaboration: Google Drive, Dropbox,
- Business and staff training management sfotware: One System Merit (OSM)
- Oracle MICROS RES POS
- Can troubleshoot any computer or mechanical office equipment
- Copier, scanner, fax, printing and other general office machines
Quote
Success is not final; failure is not fatal: It is the courage to continue that counts.
Winston S. Churchill
Timeline
Regional General Manager - Remote
CLC Restaurants
08.2018 - Current
Retail Manager II/Concessions
Sodexo
08.2016 - 08.2018
Front of House Manager
Buffalo Wild Wings
12.2015 - 08.2016
Lead Supervisor/Barista/Patient Care Tech
Wellmont Regional Medical Center
06.2011 - 02.2015
Assistant General Manager
Salsarita's Fresh Cantina
06.2006 - 06.2011
Assistant General Manager
McDonald's
03.2003 - 02.2006
Bachelor of Arts - Restaurant Management And Hospitality
Kaplan University
07.2001 - 03.2003