Rebekah Cobb
Barista
Springtown,TX
Summary
Energetically drove customer satisfaction at Rise Coffee and Tea by mastering equipment troubleshooting and fostering outstanding customer relationships. Demonstrated exceptional team collaboration and problem resolution, enhancing service quality and efficiency. Trained new baristas, significantly improving team skill levels and operational smoothness without compromising my professional demeanor or attention to detail.
Overview
2
2
year of professional experience
Work History
Barista
Rise Coffee and Tea
Springtown
05.2024 - Current
- Developed and maintained relationships with regular customers, recognizing preferences and anticipating needs.
- Followed safety procedures while operating machinery such as grinders and espresso machines.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Received and accurately processed customer payments.
- Implemented feedback from customers to improve service quality and menu offerings.
- Recommended pastries and sandwiches to pair with customers' beverages.
- Cleaned and sanitized service or seating areas, complying to health protocols and food safety standards.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Addressed and resolved customer concerns to maintain brand loyalty.
- Repaired minor issues with equipment and handled troubleshooting tasks to keep coffee machines operational.
- Assisted customers with menu selection, offering recommendations based on personal preferences and dietary restrictions.
- Collaborated with team members to ensure efficient workflow and high-quality service during peak hours.
- Maintained calm demeanor during high-volume periods and special events.
- Customized drink orders based on customer requests, demonstrating flexibility and attention to detail.
- Demonstrated techniques on using multiple beverage machines with new team members.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
- Input orders into point of sale system and handled customer payments.
- Stocked customer service stations with paper products or beverage preparation items.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Described menu items to customers and suggested products based on stated preferences.
- Utilized POS system to receive and process customer payments.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
Team Member
HTeaO
Lake Worth
11.2023 - 05.2024
- Looked for ways to go above and beyond job requirements.
- Adhered to safety guidelines while operating machinery or stocking shelves.
- Answered phone calls regarding inquiries about products or services.
- Collaborated with team members to maximize productivity and efficiency.
- Operated cash registers to process payments from customers.
- Collaborated with team members to achieve daily goals.
- Built and maintained working relationships with peers and upper management.
- Set specific goals for projects to measure progress and evaluate end results.
- Developed positive customer relationships through friendly greeting and excellent service.
- Provided customer service support to ensure satisfaction.
- Participated in team meetings to discuss strategies for improvement.
- Participated in training sessions for new employees when needed.
- Addressed customer needs, responding to specific requests.
- Participated in regular training sessions to improve product knowledge and service skills.
Education
High School Diploma -
Home School
Springtown, TX01-2023
Skills
- Customer payment processing
- Equipment troubleshooting
- Customer relationship management
- Team collaboration
- Problem resolution
- Time management
- Attention to detail
- Hospitality and accommodation
- Hospitality service expertise
- Solid problem solver
- Multitasking and organization
- Front counter maintenance
- Excellent memory
- POS systems
- Clear communication
- Friendly and outgoing
- Professional demeanor
References
References available upon request.
Timeline
Barista
Rise Coffee and Tea
05.2024 - Current
Team Member
HTeaO
11.2023 - 05.2024
High School Diploma -
Home School
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