Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rebekah Collier

Cosmetologist
Fort Myers,FL

Summary

Highly proactive manager with 10 years of experience in team leadership in the restaurant and hospitality industries. Background includes sales, management and front and back-of-the-house operations. Top producing sales professional and expert in the hospitality industry. Dynamic coordinator who consistently exceeds goals and company expectations. Client-focused Sales Representative with 8+ years of providing solutions to customers. Solid understanding of the systems and program areas]. Skills Self-motivated client assessment and analysis of verbal communication process, implementation conflict, resolution project, management team leadership staff, development Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction. Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

18
18
years of professional experience
37
37
years of post-secondary education

Work History

Assistant Manager

Great Clips
Terre Haute, IN
10.2015 - Current
  • Recognized and formally acknowledged outstanding staff performance to boost company moraleand productivity.Actively participated in ongoing customer service programs to build sales and rapport in thecommunity.Promoted a positive atmosphere and went above and beyond to guarantee each customer receivedexceptional service.Led and directed team members on effective methods, operations and procedures.Conducted timely performance evaluations for all staff.Effectively managed payroll and timekeeping, including completion of the proper paperwork fornew hires and terminations.Quickly identified problem situations and skillfully resolved incidents to the satisfaction of involvedparties.Created fun team building activities to engage staff in up-selling to meet revenue targets.
  • Made hiring recommendations to increase company's productivity and profitability with quality workers.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Reviewed sales and gross profit report to assess company efficiency.
  • Mentored team members to enhance professional development and accountability in workplace.

Manager

Mc7c's
Terre Haute, Indiana
09.2007 - 03.2014
  • Carefully interviewed, selected, trained and supervised staff.Interacted positively with customers while promoting hotel facilities and services.Recognized and formally acknowledged outstanding staff performance to boost company moraleand productivity.Maintained a safe working and guest environment to reduce the risk of injury and accidents.Developed, implemented and managed business plans to promote profitable food and beveragesales.Conducted timely performance evaluations for all front of house staff.Effectively managed payroll and timekeeping, including completion of the proper paperwork fornew hires and terminations.Met, greeted and encouraged feedback from customers and used feedback to implement positivechanges within the restaurant.
  • Cross-trained existing employees to maximize team agility and performance.
  • Accomplished multiple tasks within established timeframes.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Onboarded new employees with training and new hire documentation.
  • Developed and implemented business strategies to achieve business goals and stay competitive.
  • Improved marketing to attract new customers and promote business.

Custom Decorator

Custom Decorating, J C Penney"s
Colorado Springs, CO
03.2005 - 08.2007
  • Described product to customers and accurately explained details and care of merchandise.Politely assisted customers in person and via telephone.Communicated with vendors regarding back order availability, future inventory and special orders.Provided an elevated customer experience to generate a loyal clientèle.Answered product questions with up-to-date knowledge of sales and store promotions.Effectively communicated with and supported sales, marketing and administrative teams on a dailybasis.Conducted weekly walk-throughs with the manager to discuss interior visual displays, includingstore window presentation.Handled daily heavy flow of paperwork and cooperated with the accounting departments oninvoicing and shipping problems.
  • Consulted with salesperson and customer on design aesthetic.
  • Recommended work flow improvements for customer's business needs.
  • Delivered high level of service to drive repeat customer business.
  • Measured customer project location and verified blueprint measurements.
  • Selected appropriate product for projects based on customer budget and practical needs.
  • Led interior design across conceptual, schematic, design development, and construction document phases.
  • Developed space planning concepts, color palette selections, and textile presentations.
  • Participated in furniture selection and documentation of specifications.

Education

BBA -

American Intercontinental University

Associate of Arts - Cosmetology

Lindsey Madison Cosmetology College

Skills

    Recruiting and interviewing

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Timeline

Assistant Manager

Great Clips
10.2015 - Current

Manager

Mc7c's
09.2007 - 03.2014

Custom Decorator

Custom Decorating, J C Penney"s
03.2005 - 08.2007

BBA -

American Intercontinental University

Associate of Arts - Cosmetology

Lindsey Madison Cosmetology College
Rebekah CollierCosmetologist