Dynamic server with a strong work ethic and exceptional customer service skills, honed thru 27 years experience in hospitality . Expert in upselling techniques and allergy awareness, consistently enhancing guest experiences and driving sales. Cultivated lasting relationships with patrons, ensuring satisfaction and loyalty through attentive service and menu knowledge.
Overview
2026
2026
years of professional experience
Work History
Server
Gianna
11.2024 - Current
Explained menu items and suggested appropriate options for food allergy concerns.
Used slow periods to restock supplies, ice, trays, and delivery bags.
Worked with POS system to place orders, manage bills, and handle complimentary items.
Bussed and reset tables to keep dining room and work areas clean.
Resolved customer complaints promptly and professionally to maintain positive reputation.
Server
Domenicarestaurant
07.2024 - 11.2024
Answered customers' questions, recommended items, and recorded order information.
Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Supported needs of Number- person wait staff who attended to specific needs of countless customers daily for Type restaurant with social relevancy and intentionality.
Set positive tone for entire dining experience as first point of contact for incoming guests.
Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Served food and beverages promptly with focused attention to customer needs.
Cultivated warm relationships with regular customers.
Bartender
Sneaky Pete’s
01.2022 - 2024
Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
Followed alcohol awareness procedures for preventing excessive guest intoxication.
Served high customer volumes during special events, nights, and weekends.
Kept bar presentable and well-stocked to meet customer needs.
Bartender
Jimani Lounge & Restaurant
02.2014 - 2022
Obtained cash bank and stocked service bar to prepare for operation.
Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
Verified drinking age requirements of customers by carefully reviewing photo identification.
Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
Helped management plan and serve bar menu exceeding customer expectations.
Applied knowledge to create innovative cocktails, enhance flavor profiles and expertly pair food and drinks.
Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
Server
Dickie Brennan Steak House
2009 - 2014
Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
Learned and followed local alcohol laws to keep restaurant compliant with regulations.
Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Increased sales significantly by upselling higher-end products to customers.
Supervised set up of banquet food stations and coordinated service to multiple dining areas.
Resolved customer complaints promptly and professionally to maintain positive reputation.
Server
Ralph’s on the Park
2003 - 2009
Processed orders and sent to kitchen employees for preparation.
Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Checked guests' identification before serving alcoholic beverages.
Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Server
Ruth Chris Steakhouse
02.1998 - 2003
Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Cultivated warm relationships with regular customers.
Served food and beverages promptly with focused attention to customer needs.
Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
Registered Nurse at New York City Gianna Center for Women's Health and FertilityRegistered Nurse at New York City Gianna Center for Women's Health and Fertility