Rebekah Eidson
Smyrna,TN
Summary
Dynamic leader with a proven track record at Andy's Frozen Custard, excelling in customer relations and problem-solving. Spearheaded training programs at Cracker Barrel, boosting employee retention through innovative learning solutions. Skilled in money handling and team motivation, consistently enhancing team productivity and service quality.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Assistant Manager
Andys Frozen Custard
10.2023 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
Employee Training Coordinator
Cracker Barrel
10.2020 - 12.2023
- Developed training programs using classes and instructional methods to support long-term employee development and performance objectives.
- Maintained detailed records of completed trainings, certifications, and evaluations for easy reference during performance reviews or internal audits.
- Spearheaded initiatives aimed at promoting a culture of continuous learning within the organization, encouraging employees to seek out new skills and knowledge proactively.
- Designed engaging training sessions that incorporated real-world scenarios for better knowledge retention.
- Improved employee retention rates by creating a supportive learning environment that fostered personal growth and development.
- Implemented innovative learning solutions such as e-learning platforms, increasing accessibility and flexibility for employees.
Team Leader
Chik-Fil-A
03.2017 - 10.2020
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
Education
Associate of Science - Business Administration
Motlow State Community College
Smyrna, TN05.2025
Skills
Money Handling
Customer Relations
Team motivation
Product and service knowledge
Employee Scheduling
Computer Skills
Problem-Solving
Multitasking
Certification
- CPR/AED Certification
Timeline
Assistant Manager
Andys Frozen Custard
10.2023 - Current
Employee Training Coordinator
Cracker Barrel
10.2020 - 12.2023
Team Leader
Chik-Fil-A
03.2017 - 10.2020
Associate of Science - Business Administration
Motlow State Community College
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