Overview
Work History
Timeline
Generic

REBEKAH E. KRATZSCH

Marysville,PA

Overview

20
20
years of professional experience

Work History

Administrative Coordinator

ModernRugs.com
Harrisburg, PA
09.2023 - Current
  • Support Sales Staff as needed in obtaining customer satisfaction by performing clerical and administrative duties relating to client correspondence and sales
  • Answer incoming calls, provide stellar customer service, and ensure that all inquiries are dealt with in an accurate, timely and professional manner
  • Process and track orders through our in-house computer system; including interfacing with vendors daily, updating shipping status, and record order costs
  • Organize and maintain office and design studio through organizing systems of bill pay, file management, and general cleanliness
  • Quality Control and management including Profit & Loss, Sales records, and spending trends
  • Accounts Payable and QuickBooks management
  • Outreach Sales to prospective clients using online platforms Outreach and Hubspot.

Church Administrator

Table Life Church
New Cumberland, PA
12.2019 - 09.2023
  • Support the pastor and church ministry leaders by providing office duties and administrative tasks as needed.
  • Answer phone calls and emails, sort/maintain mail, order supplies, graphic design, maintain office equipment, monitor keys and property access
  • Maintain meeting records and distribute
  • Update church calendar online and schedule events
  • Accounts Payable
  • Sunday preparations (Bulletins, liturgical needs, worship team software, volunteer scheduling, media software, schedule live-stream, and etc.)
  • Church Technology: subscriptions, website maintenance, wi-fi/internet monitoring, troubleshooting, service calls
  • Human resources/onboarding & maintaining records
  • Church of the Nazarene District required tasks including attendance records, annual reports

Lead Medical Assistant

INGENISIS
Harrisburg, PA
07.2017 - 03.2019
  • Company Overview: Contract Worker for The Office of Long-Term Living, Bureau of Participant Operations - Case Management Unit
  • Manage OLTL's Participant Helpline, responding to complaints and grievances, and providing technical assistance and support to service coordinators managing complex cases.
  • Log all calls and responses on a daily basis. Enter all complaints into the Enterprise Incident Management system within one business day.
  • Provide general information to participants, their family members, service coordinators, etc.
  • Prepare responses to legislative inquiries for review by supervisor
  • Make referrals to alternative service delivery options.
  • Investigate complaints received from applicants, or other stakeholders and provide resolution, seeking supervision when necessary.
  • Identify any operational issues which impede the provision of appropriate, cost-efficient services to individuals and recommend remedies/necessary changes to supervisor.
  • Participate in developing and presenting training to Division staff, other OLTL staff, key constituents, and providers.
  • Serve on workgroups comprised of staff from within OLTL or stakeholders from outside OLTL.
  • Draft responses to programmatic reviews of service provider agencies conducted by staff from other bureaus, or reviews by federal oversight agencies such as Centers for Medicare and Medicaid Services.
  • Attend and participate in team, division and bureau meetings as scheduled.
  • Participate in hearings as requested by the DPW
  • Review electronically submitted individual service plans to ensure that plans are appropriate to participants' needs and services are delivered
  • Perform other related duties as required
  • Contract Worker for The Office of Long-Term Living, Bureau of Participant Operations - Case Management Unit

Service Coordinator

Center for Independent Living Opportunities
York, PA
06.2015 - 07.2017
  • Service Coordination for individuals with physical disabilities who are living in the community and receiving home and community-based services.
  • Complete initial start-up paperwork with new consumers and develop Individual Service Plan in HCSIS/SAMS database
  • Maintain annual recertification paperwork with consumers
  • Conduct monitoring visits with consumer to ensure services are meeting needs of consumer
  • Service provision and entry of Community Transitions services
  • Collaborate with Personal Assistance Service Agencies, Personal Emergency Response System Agencies, Home Health Agencies, Physicians, Medical Suppliers, Contractors and Office of Long Term Living to provide appropriate services as defined in Service Plan
  • Maintain documentation and consumer records as required by QMET (Quality Management Team)
  • Work in Microsoft Office and other programs to maintain documentation of consumer records: Word, Excel, PowerPoint, Outlook, and Adobe
  • Maintain yearly required trainings and certifications needed for position
  • Other Non-Billable activities as needed

Nursing Home Transition/Service Coordinator

UCP Central PA/Connections to Independence
Camp Hill, PA
04.2010 - 05.2015
  • Responsible for advocacy and planning of consumer discharges from Nursing Facilities with needed supports and services.
  • Assessing consumer's needs and supports to determine if safe and orderly discharge is possible.
  • Assistance with applying for and becoming eligible for low-income/accessible housing and other benefits as needed.
  • Guiding consumer through the enrollment process to access Home and Community Based Services or relevant support services in the community.
  • Determine barriers and assist consumer with resolving prior to discharge.
  • Collaborate with Office of Long Term Living and Service Coordination Entities for approval of funds and development of Individual Service Plan.
  • Budgeting and shopping for furniture, household supplies, and start-up groceries using agency credit card. This includes completion of purchase orders and sending to Accounts Payable department.
  • Moving Assistance at time of discharge.
  • Monthly billing in SAMS for coordination activities and services rendered.

Senior Residential Advisor

Woodfords Family Services
Portland, ME
12.2010 - 03.2010
  • Responsible for the management of a group home with individuals diagnosed with developmental disabilities.
  • Oversees consumers' emotional, physical and cognitive well-being.
  • Maintains a safe, clean, and stimulating environment for the consumers by assigning chores to staff to be completed on day and overnight shift as well as ensure that residence is in compliance with all health and safety requirements.
  • Maintains discretion and confidentiality of resident and family information at all times.
  • Facilitate yearly Person Centered Plan meetings and quarterly Individual Support Plan meetings.
  • Assists Residential Manager and Program Director in administrative duties, development of a house schedule, and completion of paperwork.
  • Manages petty cash accounts.
  • Maintains the consumer's individual records by filing paperwork and maintaining the records to the set standard.
  • Meet with Behavior Consultants on a regular basis, implement Behavioral Support Plans, and keep track of behavior data with Excel.
  • Develop staff meeting agendas and facilitate staff meetings.
  • Conduct bi-weekly supervision with staff.

Residential Counselor

Volunteers of America - Northern New England
S. Portland, ME
05.2007 - 12.2007
  • Responsible for direct care of adults diagnosed with mental illness.
  • Provide for the care and supervision of consumers including direct supervision of activities of daily living.
  • Provide reinforcement of counseling and therapy activities.
  • Provide assistance with medications and the performance of tasks delegated by licensed nursing staff.
  • Handle crisis situations when necessary as appropriate, which may include contacting on call person and/or taking individual to emergency room or crisis program.
  • Complete documentation as required by policy and procedures.

Family Life Advocate (Case manager)

Friends of the Homeless of the South Shore
Weymouth, MA
07.2006 - 03.2007
  • Responsible for direct client care including: Office work for homeless shelter including: Answering phones, facsimile transfers, word processing, email, developing documents, updating existing documents, filing, special projects, and etcetera.
  • Advocacy for homeless families between Department of Transitional Assistance (DTA), Housing Authorities, and other public/private agencies.
  • Enforcement of shelter and DTA rules and regulations.
  • Keeping accurate yet confidential record of all client contact, progress of Self Sufficiency Plan, Program referrals, and etcetera.
  • Weekly meetings with shelter clients.

Resident Rehabilitation Educator

South Shore Mental Health
Quincy, MA
01.2006 - 03.2007
  • Implement treatment plan interventions, as developed by the Residential Rehabilitation Coordinator.
  • Administer medications.
  • Monitor physical and emotional well being of individuals.
  • Completion of documentation per shift.

Timeline

Administrative Coordinator

ModernRugs.com
09.2023 - Current

Church Administrator

Table Life Church
12.2019 - 09.2023

Lead Medical Assistant

INGENISIS
07.2017 - 03.2019

Service Coordinator

Center for Independent Living Opportunities
06.2015 - 07.2017

Senior Residential Advisor

Woodfords Family Services
12.2010 - 03.2010

Nursing Home Transition/Service Coordinator

UCP Central PA/Connections to Independence
04.2010 - 05.2015

Residential Counselor

Volunteers of America - Northern New England
05.2007 - 12.2007

Family Life Advocate (Case manager)

Friends of the Homeless of the South Shore
07.2006 - 03.2007

Resident Rehabilitation Educator

South Shore Mental Health
01.2006 - 03.2007

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REBEKAH E. KRATZSCH