Rebekah Etnier
Surprise,AZ
Summary
Experienced leader with a strong background in guiding teams, managing projects, and achieving strategic objectives. Skilled in building rapport and developing relationships with customers. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for a collaborative approach and commitment to excellence.
Overview
24
24
years of professional experience
Work History
Front Desk/Member Services Representative
Mountainside Fitness
02.2023 - Current
- Ensure excellent member experience by checking them in to Mountainside standard
- Responsible for maintaining company standards on weight floor, cardio theater and locker rooms by conducting hourly checks
- Promoted to Member Services Representative in February 2024
- As MSR, responsible for membership growth and retention of current members
- Conduct tours for potential members using Mountainside Fitness selling strategies
- Foster relationships with prospective members to match their requirements with available services
- Coordinated fitness consultations to ensure continued engagement of new members
- Conducted sales and collections calls to boost revenue during downtime
Front Desk
O2 Fitness
10.2018 - 02.2020
- Monitored member check-in process and confirmed membership updates
- Performed weekly inventory and restocked beverage cooler for management team
- Arrange all gym equipment in designated areas prior to closing
- Prepared bank deposits after closing registers
- Escalated member issues to appropriate leadership and sales personnel
Stylist
David's Bridal
12.2016 - 07.2018
- Guided brides through wedding dress selection process
- Consistently achieved company expectation of $170 per hour sold per shift
- Boosted customer satisfaction by offering complementary accessories with every purchase
- Arranged appointments for wedding party
Store Manager
Lacoste
04.2014 - 08.2016
- Guided team consistently to reach Company KPIs
- Guided team to achieve top three conversion store status within company
- Led the recruitment of an entirely new team in summer 2014
- Facilitated monthly touch bases to evaluate employee performance
- Fostered customer-centric environments to enhance satisfaction
- Directed team efforts to expand client base and boost traffic
- Oversaw daily payroll operations with precision
Brand Delivery Operations Manager
Victoria's Secret
10.2013 - 04.2014
- Managed operational workflows and sales support activities in a $10 million retail environment
- Managed recruitment and onboarding processes for direct reports
- Maximized store's visual standards by interpreting brand guidelines and analyzing category sales reports
- Oversee operations and staffing coordinator to identify and fill open positions
- Review schedule weekly before publication to ensure talent is maximized and operational items are scheduled per company direction
- Coach sales floor associates to achieve hourly sales goals by utilizing customer experience data and business reports to positively influence behaviors
- Lead sales support team to ensure backroom merchandise is organized to standard
- Ensured accurate and efficient store inventory processes every 45 days
- Drive customer loyalty and positive customer experience at cash wrap by developing cash wrap leaders
Store Manager
Express
07.2006 - 10.2013
- Results oriented leader with a passion for developing talent
- Achieved 35th rank among Store Managers for FY 2012 during APEX 2013
- Delivered sustained success in top and middle third plan metrics for six years
- Led team development to enhance sales performance and conversion rates
- Recruited, hired and retained high-performing talent to drive organizational success
- Cultivated a talent pipeline, advancing several associates to managerial roles in Chicago market
- Conduct weekly analysis of business results to influence selling behavior
- Delivered below average shrink results consistently over multiple years
- Effective use of workforce management to impact peak segments and control payroll
- Developed merchandise flow procedure integrated into company training SOP
- Build customer intimacy by demonstrating passion for brand, product and customer experience
- Refined understanding of visual standards to elevate customer experience
Sales Associate/Co-Manager
Limited Brands
08.2001 - 07.2006
- Focused on specific launch categories to elevate customer engagement and satisfaction
- Oversaw Brand – Visual Standards DOR during time at Bath and Body Works
- Oversaw execution of merchandise flow processes at Victoria's Secret
- Assisted in preparation and coordination of semi-annual sales activities at Bath and Body Works and Victoria's Secret
- Leveraged payroll practices to maximize efficiency in selling and non-selling tasks
- Maintained financial stability through strategic hiring and budgeting
- Leveraged business insight tools to analyze correlation between sales outcomes and behaviors
Education
Master of Arts - Communication
University of Illinois
Springfield, IL05.2003
Bachelor of Science - Psychology
Western Illinois University
Macomb, IL05.2001
Skills
- Relationship builder
- Effective communication
- Proactive self-starter
- Customer service expertise
Timeline
Front Desk/Member Services Representative
Mountainside Fitness
02.2023 - Current
Front Desk
O2 Fitness
10.2018 - 02.2020
Stylist
David's Bridal
12.2016 - 07.2018
Store Manager
Lacoste
04.2014 - 08.2016
Brand Delivery Operations Manager
Victoria's Secret
10.2013 - 04.2014
Store Manager
Express
07.2006 - 10.2013
Sales Associate/Co-Manager
Limited Brands
08.2001 - 07.2006
Master of Arts - Communication
University of Illinois
Bachelor of Science - Psychology
Western Illinois University
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