Rebekah Fagan
Jacksonville,FL
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
13
13
years of professional experience
Work History
Assistant Manager
Bell Partners
Jacksonville
11.2022 - Current
- Perform daily inspections of common areas and walk-through path for prospective residents
- Inspect any show units or models daily
- Responsible for answering prospective leads via email or phone in a timely manner
- Knowledgeable in the use of Yardi Voyager, RentCafe, CRM, and Hootsuite, Excel, and Word
- Follow and maintain a working knowledge of Fair housing laws, rules and regulations concerning apartment leasing and management
- Take prospective residents on walk-thorough, assist them in anyway possible, answer questions, follow-ups, and encourage to lease! Assist potential/prospective residents in the application process and move-in/lease sign process
- Make phone calls, send letters, and three day notices to enforce the delinquency policy for late rent
- Follow-up and file evictions where necessary as well as coordinate further eviction activities with the attorney
- Maintain accurate resident records, and help residents with rental payments both online, and posting money in office
- Enforce the Lease and send lease violations when necessary
- Responsible for deposit accounting, paying bills, renewing licenses, and keeping track of purchases made with a purchasing card
- Assist management with any further needs that they may have.
Multi-Site Leasing Specialist/ Multi-Site Assistant Manager
WRH Realty Services Inc
Jacksonville
04.2019 - 11.2022
- Perform daily inspections of common areas and walk-through path for prospective residents
- Inspect any show units or models daily
- Responsible for marketing to the public via foot traffic to businesses
- Assist in posting both English and Spanish ads to Craigslist as well as use of other internet marketing such as Facebook and Instagram
- Responsible for answering prospective leads via email or phone in a timely manner
- Knowledgeable in the use of Yardi Voyager, RentCafe, CRM, and Hootsuite, Excel, and Word
- Follow and maintain a working knowledge of Fair housing laws, rules and regulations concerning apartment leasing and management
- Take prospective residents on walk-thorough, assist them in anyway possible, answer questions, follow-ups, and encourage to lease! Knowledgeable in both tax credit and conventional apartments
- Assist potential/prospective residents in the application process and move-in/lease sign process
- Make phone calls, send letters, and three day notices to enforce the delinquency policy for late rent
- Follow-up and file evictions where necessary as well as coordinate further eviction activities with the attorney
- Maintain accurate resident records, and help residents with rental payments both online, and posting money in office
- Assist management with any further needs that they may have.
Front Desk Agent, Front Desk Manager
Fairfield Inn and Suites By Marriott
Orange Park
11.2017 - 04.2019
- Responsible for performing friendly, efficient, and accurate check-ins and checkouts, establishing proper methods of payment, and following procedures for cash handling
- Greeting the guests appropriately in a friendly manner according to company policies as well as assisting them with any needs that they may have
- Answering the telephone in a timely manner, and assisting callers with any inquires they may have, or making reservations for them
- Facilitate the transfer of financial information between customers/vendors and the company
- Conduct payroll operations and hotel bill payments
- Manage/Oversee the use and replenishment of refreshments, services, and supplies
- Reviewing and conducting interviews to give to the General Manager for a final hiring decision.
Front Desk Agent, Front Desk Manager
Comfort Suites
Jacksonville
03.2017 - 11.2017
- Responsible for performing friendly, efficient, and accurate check-ins and checkouts, establishing proper methods of payment, and following procedures for cash handling
- Greeting the guests appropriately in a friendly manner according to company policies as well as assisting them with any needs that they may have
- Answering the telephone in a timely manner, and assisting callers with any inquires they may have, or making reservations for them
- Running and reviewing reports as a front desk agent/night audit
- Engaging with the guests as unique individuals, and preparing afternoon social food and drinks for them
- Responsible for making the front desk schedule
- Reviewing and conducting interviews to give to the General Manager for a final hiring decision.
Lead Residential Staff, Residential Staff, Intern
Hosanna House Teen Challenge
Jacksonville
08.2011 - 06.2016
- Responsible for day-to-day care of troubled teenage girls placed into care
- Care includes: supervising, mentoring, preparing meals, intake of students, to stay overnights
- Maintain case files and records of each student
- Facilitate discussion for growth in behavior, attitude, and reconciliation with family
- Arrange and monitor weekly phone calls between parents and students
- Lead weekly meetings with the residential staff and interns on different team work promoting methods and procedures
- Maintain and update charts pertaining to the student’s day to day activities
- Train new residential staff and interns.
Education
A.A. in General Studies -
TRINITY BAPTIST COLLEGE
Skills
- Compliance understanding
- Microsoft Office expertise
- Customer rapport
- Team motivation
- Customer Relationship Management (CRM)
- Money Handling
Awards
- 2020 WRH Leasing Specialist Affordable of the Year
- 2021 FCAA Circle of Excellence Leasing Specialist Affordable of the Year
Timeline
Assistant Manager
Bell Partners
11.2022 - Current
Multi-Site Leasing Specialist/ Multi-Site Assistant Manager
WRH Realty Services Inc
04.2019 - 11.2022
Front Desk Agent, Front Desk Manager
Fairfield Inn and Suites By Marriott
11.2017 - 04.2019
Front Desk Agent, Front Desk Manager
Comfort Suites
03.2017 - 11.2017
Lead Residential Staff, Residential Staff, Intern
Hosanna House Teen Challenge
08.2011 - 06.2016
A.A. in General Studies -
TRINITY BAPTIST COLLEGE
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