Rebekah Falcon
Manor,TX
Summary
Dynamic Quality Technician at Tesla with a proven track record in implementing corrective actions and enhancing product quality through rigorous inspections and data analysis. Skilled in quality metrics and continuous improvement, I excel in fostering collaboration across teams while training others to uphold high standards. Committed to driving efficiency and customer satisfaction.
Overview
21
21
years of professional experience
Work History
Quality Technician
Tesla
10.2022 - Current
- Conducted quality inspections on production lines to ensure compliance with specifications
- Identified and documented defects, facilitating prompt corrective actions
- Collaborated with engineering teams to enhance product quality standards
- Trained new technicians on quality control procedures and safety protocols
- Implemented process improvements that reduced waste and enhanced efficiency
- Analyzed data trends to identify potential areas for quality enhancement
- Maintained detailed records of inspections, deviations, and corrective actions
- Helped uncover and fix production problems in order to reduce overall defect rates.
- Performed thorough inspections of incoming materials and outgoing products.
- Evaluated samples against standards by completing measurements, visual inspections, and other established tests.
- Conducted root cause analysis for recurring defects, enabling targeted corrective actions that reduced future occurrences significantly.
- Collaborated with cross-functional teams to ensure consistent adherence to quality standards throughout the entire production process.
- Enhanced manufacturing processes by implementing standardized testing procedures and documentation practices.
- Improved product quality by conducting thorough inspections and identifying areas for improvement.
- Participated in Lean Manufacturing initiatives by identifying areas of waste, streamlining processes, and reducing overall production time without sacrificing quality standards.
- Increased customer satisfaction by addressing and resolving quality-related complaints in a timely manner.
- Implemented process improvements, resulting in increased productivity while maintaining strict adherence to quality standards.
- Reduced production defects by collaborating with engineering teams to develop corrective actions.
- Proposed corrective actions to address recurring quality issues.
- Tracked and analyzed product quality data to identify trends and insights.
- Reported problems and concerns to management.
- Recorded and organized test data for report generation and analysis.
Salesperson
SFG Energy
01.2021 - 07.2022
- Developed strong customer relationships, enhancing repeat business and client loyalty.
- Executed product demonstrations, effectively showcasing features and benefits to drive sales.
- Managed inventory levels, ensuring optimal stock availability and minimizing shortages.
- Analyzed sales data to identify trends, informing strategic product placement decisions.
- Collaborated with marketing teams to design promotions that increased foot traffic and sales conversions.
- Trained new staff on product knowledge and customer service protocols for consistent performance.
- Resolved customer inquiries and complaints promptly, maintaining high satisfaction ratings.
- Worked to build relationships with customers and built potential for additional sales.
- Developed relationships with clients for increased loyalty and repeat business.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Provided exceptional customer service, resulting in numerous positive reviews and referrals.
- Exceeded monthly targets by diligently following up on leads and closing deals promptly.
- Coached new hires on sales techniques, contributing to their development as successful team members.
- Built relationships with customers and community to promote long term business growth.
- Negotiated prices, terms of sales and service agreements.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Achieved or exceeded company-defined sales quotas.
Account Manager - B2B Business Development
Harte Hanks
02.2016 - 11.2018
- Developed and maintained strong client relationships to drive business growth.
- Collaborated with cross-functional teams to enhance service delivery and customer satisfaction.
- Analyzed market trends to identify new business opportunities and inform strategic decisions.
- Implemented account management processes, improving efficiency and client engagement levels.
- Conducted market research to identify potential clients and developed targeted sales strategies.
- Increased client satisfaction by addressing concerns and providing customized solutions for their business needs.
- Provided exceptional customer service, consistently exceeding client expectations and fostering loyalty.
- Managed a diverse portfolio of clients, ensuring timely communication and effective project management.
- Managed accounts to retain existing relationships and grow share of business.
Administrative Assistant/Assistant Manager - HR
Angel Security and Investigations
05.2009 - 10.2013
- Managed scheduling and calendar coordination for executive team, optimizing time allocation and reducing conflicts.
- Streamlined document management processes, enhancing retrieval efficiency and ensuring compliance with company protocols.
- Developed training materials for new hires, improving onboarding experience and accelerating acclimatization to office procedures.
- Supported financial operations by processing invoices and expense reports, maintaining accuracy in accounting records.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Maintained inventory of office supplies and placed orders.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
Human Resources Specialist (42A)
United States Army
03.2005 - 03.2008
- Developed and implemented recruitment strategies to attract top talent.
- Conducted employee onboarding programs to enhance engagement and retention.
- Facilitated training sessions to improve staff skills and productivity.
- Administered benefits programs ensuring compliance with regulations and policies.
- Resolved employee relations issues by mediating disputes and providing guidance on policies.
- Served as a trusted advisor to both management and employees on matters related to human resources policies and procedures, ensuring consistent application across the organization.
- Handled employee relations issues effectively, mediating conflicts between staff members when needed, leading to a more harmonious work environment.
- Managed payroll operations accurately, ensuring timely disbursement of salaries and proper documentation for tax purposes.
- Advocated for staff members, helping to identify and resolve conflicts.
Education
No Degree - Business Administration
BYU Idaho
Austin, Texas No Degree - Criminal Justice
Austin Community College
Austin, Texas, TXSkills
- In-process inspection
- Testing procedures
- Quality training
- Visual inspection
- Corrective actions
- Quality metrics
- Supplier quality
- Process monitoring
- Calibration procedures
- Preventive actions
- Inspection techniques
- External audits
- Internal audits
- Data collection
- Reporting
- Continuous improvement
- Inspections and reviews
- Lean manufacturing
- Quality auditing
- Line inspection
- Attention to detail
Timeline
Quality Technician
Tesla
10.2022 - Current
Salesperson
SFG Energy
01.2021 - 07.2022
Account Manager - B2B Business Development
Harte Hanks
02.2016 - 11.2018
Administrative Assistant/Assistant Manager - HR
Angel Security and Investigations
05.2009 - 10.2013
Human Resources Specialist (42A)
United States Army
03.2005 - 03.2008
No Degree - Business Administration
BYU Idaho
No Degree - Criminal Justice
Austin Community College