Rebekah Ford
Litchfield Park,AZ
Summary
Over 18 years of retail experience, 14 years experience in retail management and 2 years in human resource management. Known for implementing company process in store operational areas and roles. Ability to strategically plan and organize multiple areas of the business, focused on the long term vision and results of the organization and achieving goals through the development of leadership teams.
Overview
9
9
years of professional experience
Work History
Regional Director of Operations
The Home Depot
09.2021 - Current
- Oversaw day-to-day production activities in accordance with business objectives.
- Defined, implemented and revised operational policies and guidelines.
- Achieved team goals through formalized training plans, coaching and performance management.
- Monitored P&L and utilized operational resources.
- Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
- Modernized and improved operational procedures to increase productivity and profitability while tightly controlling costs.
- Led change and transformation across business areas to deliver benefits and align company resources.
- Assisted in recruiting, hiring and training of team members.
District Manager
The Home Depot
10.2018 - 09.2021
- Accountable for leading profitable operations for multiple stores
- Responsible for executing three focal points of the company's retail strategy: Customer service, in-stock, and store appearance
- Responsible for for achieving profitability in their stores by coaching and developing store management to drive sales through providing great customer service, resolving people issues, utilizing financial and store reports to identify operational opportunities, monitoring market trends and competition and executing effective game plans to consistently improve in all of these areas
- Effectively communicate company's retail strategy and ensure execution through strategic planning and timely follow up
- Responsible for developing leaders and building a talent bench for store leadership positions
- Remained a champion of people while delivering consistent results in sales, service and profitability through operational excellence.
District Human Resource Manager
The Home Depot
09.2016 - 11.2018
- Advise managers on organizational policy matters such as equal employment opportunity and sexual harassment, and recommend needed changes
- Perform difficult staffing duties, including dealing with understaffing, refereeing disputes, firing employees, and administering disciplinary procedures
- Represent the district/organization at personnel- related hearings and internal investigations
- Address employee relations issues, such as harassment allegations, work complaints, or other employee concerns
- Provide management with information or training related to leadership concerns, performance appraisals, counseling
- Skills
- Strategic Thought and Planning
- People Management
- Operational Management
- Inventory Management
- Talent Management
- Results Oriented techniques, or documentation of performance issues
- Conduct individual assessments, including interpreting measures and providing feedback for selection, placement, and promotion.
Territory Operations Manager
The Home Depot
08.2015 - 09.2016
- Schedules, manages and delivers operational training in pre-defined areas for salaried and hourly retail associates
- Increase operational performance in under performing stores; Accomplished this by teaching and training in the aisles with associates or in a training room environment using a variety of tools provided to them including web based training, training on mobile device, as well as webinars
- The stores visited were managed centrally at the Store Support Center
- Would visit outlier stores over a 3-4 day period and would facilitate detailed training designed to increase the stores performance
- Visited other stores in the region to engage with associates and identify best practices
- Additionally, would occasionally be required to drive sales in stores by providing excellent customer service
- Assigned to a regional geography and no other particular store on a regular basis.
District Operations Manager
The Home Depot
08.2014 - 08.2015
- Responsible for the execution of core AP and U.S
- Retail Store Playbook initiatives within a district, including sales, profitability, shrink, operations and safety
- Responsible for teaching, coaching and training leadership and associates in their district regarding the ability to handle multiple projects and gain the partnership of the District Management, including store operations manager to achieve goals
- Remained focused on managing and addressing all district specific business objectives, while supporting key asset protection and operational responsibilities.
Education
Associate of Science - Dental Hygiene
Community College of Denver
Denver, COBachelor of Science - Business Administration
University of Colorado Denver
Denver, COHigh School Diploma - undefined
Brighton High School
Brighton, CO2005
Skills
- Operational Efficiency
- Motivational Leadership
- Employee Performance Reviews
- Resource Allocation
- Financial Controls Implementation
- Operational Standards
- Customer Inquiries
- Crisis Communications
- Organizational Systems
- Team Goals
- Process and Performance Improvement
- Operational Efficiency and Safety
- Performance Analysis
- Supply Control
- Organizational Leadership
- Effective Customer Service
- Process Improvement
- P&L Responsibility
Timeline
Regional Director of Operations
The Home Depot
09.2021 - Current
District Manager
The Home Depot
10.2018 - 09.2021
District Human Resource Manager
The Home Depot
09.2016 - 11.2018
Territory Operations Manager
The Home Depot
08.2015 - 09.2016
District Operations Manager
The Home Depot
08.2014 - 08.2015
Associate of Science - Dental Hygiene
Community College of Denver
Bachelor of Science - Business Administration
University of Colorado Denver
High School Diploma - undefined
Brighton High School
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