Rebekah Freedom
Anacortes,WA
Summary
Outgoing Front Office Coordinator with exceptional people skills, an approachable yet professional personality. Delivers proactive support on key administrative matters to promote productivity across departments. Successful at multitasking and remaining productive in high-demand positions. Recognized for organization and time management skills. Looking to bring excitement and enthusiasm to a [Type of office] office long-term.
Overview
4
4
years of professional experience
Work History
Front office coordinator
Integrated Rehabilitation Group
03.2023 - Current
- As a Front office coordinator, I am responsible for entering patient demographics into computer utilize EMR system to ensure an efficient check-in and registration process for all appointments
- I process payments, manage all customer files
- Request and share patient files with primary care providers and surgeons
- Manage patient data per HIPAA regulations for scheduling, registration, and verification of insurance eligibility
- Verify insurance coverage for require procedures and assist patients with alternative options for payments
- I perform clerical/receptionist duties including greeting patients, check-in, and obtaining accurate insurance/demographic information for a mixed practice clinic
- I assist physical and occupational therapists with reports, while making sure that scheduling is done so that each therapist’s schedule is full and patients are seen appropriately for their condition, as well as obtain referrals and authorization for treatments
- Monitor and complete attestation for Medicare EMR program
- I provide accurate and secure information to patients while maintaining HIPPA regulations
- Protect patient confidentiality by making sure protect health information is secured and retain knowledge of HIPAA regulations
- Obtain and update demographic, emergency contact, and insurance information, including referrals/authorizations on all patients as needed
- I have to manage 5 Physical therapists schedules and 2 Occupational therapists schedules, keeping them full as well as managing the patient loads so that all clients are receiving the level of care necessary for their treatment protocols while also making sure that there is a balance in the insurances that each therapist’s case load is handling so that the units that can be billed are cost effective so that the clinic is profitable
- I am also in charge of supply ordering so that the clinic is fully supplied to keep the clinic sanitary and all supplies for treatment are available for each therapist.
Client Relationship Consultant
Banner Bank
10.2021 - 03.2023
- As a Client Relationship Consultant (or personal banker) I presented tailored solutions that met the client’s specific financial needs including those for complex accounts
- I was able to refer clients to other lines of business as appropriate for their individual situations
- Provided exceptional client service while engaging in sales and service activities by opening accounts, collected applications for and booked loans, cross-sold Bank products and services, performed account and client profile maintenance, and responded to questions regarding client accounts as well as assisted with processing Teller transactions, creating debit cards, and handling fraud on accounts
- I consistently followed policy on client privacy and security of documents as well as branch security protocols.
Walgreens
Walgreens
01.2021 - 10.2021
- Due to my previous experience as a retail manager I started as a floor manager and moved into the pharmacy after my pharmacy assistant license was approved and more employees were hired to work the floor
- I wanted to work in the pharmacy to round out my experience
- In the pharmacy I have learned how to switch between multiple programs to assist customers bill insurance and fill Prescriptions
- I verified all necessary information was included to legally process and fill Prescriptions
- Accurately counted medication for each person, labeling them correctly before the pharmacist verified and finalize each Perscription
- Verified identification of individual picking up medication to meet HIPPA privacy and FDA distribution laws before cashing out customers
- Accurately billed insurance for medication or found alternative options when necessary to provide exceptional customer service when insurance was unable or unwilling to pay for necessary mediation
- As a floor manager I was responsible for opening and closing the store which included verifying the vault, balancing tills, end of day and opening paperwork
- Appropriate signage and price changes posted appropriately each day
- Handling merchandise delivery, verifying the order matched the invoices and service performed by third parties for the facility were completed fully and correctly
- Managed breaks for cashiers on duty to maintain adequate coverage for the sales floor
- Reported issues with hardware and software, put in appropriate work orders
- Made orders for products in a timely manner to maintain adequate service to customers
- Verified expiration dates for products on the floor, removing items appropriately and disposing of them correctly while removing them from store inventory.
USPS
USPS
10.2020 - 01.2021
- Sorted, prepared and delivered mail to rural customers quickly and efficiently on multiple routes with accuracy and in all types of weather working 60-80 hours per week.
Key Bank
Key Bank
04.2020 - 10.2020
- Accept and accurately process all financial service transactions
- Maintain responsibility for cash drawer and follow proper balancing procedures
- Act as a resource to identify and resolve client servicing issues
- Listen for clues for Financial Wellness opportunities during client conversations, and then appropriately transition the client to a Banker
- Build Client Rapport Provide excellent client service to all clients
- Where problem resolution is required, take thorough information from the client and get back to them in a timely manner ensuring we follow up with resolution
- Greet and welcome every client as they enter the branch; acknowledge by name, if known
- Assist clients in achieving their financial goals and objectives through the use of Financial Wellness tools
- Participate in client appreciation events
- Address client issues or concerns; engage branch management when needed to provide full solutions for clients
- Help create and establish a business relationship between the Banker and the client
- Coordinate time between Banker and client for business meetings as necessary
- Engage the Lead Teller and or Banker when faced with complex client account issues
- Answer the phone within the Branch professionally, promptly, and pleasantly
- Participate in post/debrief meetings with the branch team involving clients from the day to better understand specific client needs
- Ensure compliance with security and audit procedures
- Understand goals and objectives for the branch Review and maintain knowledge of product guides, fees and policies to stay current on offerings.
Education
Skagit Valley College
01.2013
Skagit Valley College
01.2006
Washington State University
01.2005
Yakima Valley Community College
01.2003
Washington State University
01.2002
University Of Arkansas
01.2001
Washington State University
01.2000
Skagit Valley College
01.1998
Anacortes High School
01.1997
Skills
- Customer service expertise
- Reception duties
- Multitasking and Organization
- Office Management
- Meeting Scheduling
- Calendar Management
- Office Organization
Timeline
Front office coordinator
Integrated Rehabilitation Group
03.2023 - Current
Client Relationship Consultant
Banner Bank
10.2021 - 03.2023
Walgreens
Walgreens
01.2021 - 10.2021
USPS
USPS
10.2020 - 01.2021
Key Bank
Key Bank
04.2020 - 10.2020
Skagit Valley College
Skagit Valley College
Washington State University
Yakima Valley Community College
Washington State University
University Of Arkansas
Washington State University
Skagit Valley College
Anacortes High School
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