Rebekah Gailey
Abilene
Summary
Dynamic Admission Intake Specialist and Team Leader at Betty Hardwick Center, skilled in electronic health records and conflict resolution. Proven track record in enhancing client satisfaction and training staff, while ensuring compliance and maintaining meticulous records. Adept at managing intake processes and fostering positive client interactions during challenging situations.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Admission Intake Specialist /Team Leader
Betty Hardwick Center
Abilene
01.2023 - Current
- Managed scheduling for intake appointments and follow-up consultations.
- Educated clients on available services and resources to support their needs.
- Reviewed and processed intake forms to ensure completeness and compliance.
- Provided training and guidance to new staff on intake procedures and best practices.
- Conducted initial intake interview to obtain client information, including biographical data, medical history, presenting problem, legal status, and other pertinent information.
- Maintained clinical records and required paperwork in compliance with agency standards.
- Maintained positive attitude and effectively de-escalated clients during crisis situations.
- Utilized electronic health records to document client interactions accurately.
YES Waiver Team Lead
Betty Hardwick Center
Abilene
11.2018 - 01.2023
- Facilitated wraparounds with families, and other team members.
- Maintained accurate records to maintain compliance with agency policies.
- Logged calls to the YES waiver line and reached out to families in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Trained new hires on paperwork and procedures.
Dental Assistant
Dyess AFB Dental Clinic
Dyess AFB
- Managed patient records and scheduled appointments efficiently.
- Provided chair-side assistance during dental procedures, including passing instruments to the dentist and holding suction devices.
- Took digital X-rays of teeth using radiographic equipment.
- Performed administrative duties such as scheduling appointments, answering telephones and updating patient records.
- Laid out dental instruments and equipment before procedures.
- Collaborated with dental team to support daily operations effectively.
Education
Master of Arts - Mental Health Counseling
Ashford University
San Diego, CA05-2020
Master of Arts - Psychology
University of The Rockies
CO08-2017
Bachelor of Arts - Psychology
Ashford University
San Diego, CA10-2015
Skills
- Electronic health records
- Intake coordination
- Client education
- Record maintenance
- Staff training
- Effective communication
- Attention to detail
- Conflict resolution
- Time management
Certification
- LIcensed Professional Counselor
Timeline
Admission Intake Specialist /Team Leader
Betty Hardwick Center
01.2023 - Current
YES Waiver Team Lead
Betty Hardwick Center
11.2018 - 01.2023
Dental Assistant
Dyess AFB Dental Clinic
Master of Arts - Mental Health Counseling
Ashford University
Master of Arts - Psychology
University of The Rockies
Bachelor of Arts - Psychology
Ashford University
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