Rebekah Gaiters
Zanesville,OH
Summary
Customer-focused crew member skilled in inventory management and service optimization. Enhances operational efficiency through effective problem-solving and organization. Strong communicator and team player experienced in cash register operations and customer service, committed to fostering guest loyalty.
Overview
5
5
years of professional experience
Work History
crew member line backer
Chipotle
Zanesville, Ohio
09.2021 - 09.2023
- Assembled customer orders accurately while maintaining speed and efficiency during peak hours.
- Served food quickly for positive guest experiences.
- Engaged with customers to take orders, answer questions, and provide recommendations effectively.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Interacted pleasantly with guests to deliver quality customer service.
- Spoke pleasantly with customers while taking orders and promoted a positive image for the business.
- Resolved customer complaints in a professional manner.
- Prepared ingredients by chopping vegetables and marinating proteins for daily service.
- Assisted in the preparation of food items such as sandwiches, salads and pizzas.
- Maintained cleanliness of workstations and dining areas to ensure a welcoming environment.
- Maintained organized storage areas for food products, beverages, and restaurant supplies.
- Monitored food safety practices by checking temperatures and ensuring proper storage techniques.
- Checked expiration dates on all products before serving them to customers.
- Monitored quality of food served to ensure it met company standards for presentation and temperature.
- Prepared quality products while maintaining portion control and presentation within service goal times.
- Upheld high standards of productivity and quality in operations.
- Supported team success by completing tasks quickly and effectively.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces, and restocking supplies.
- Maintained an organized work area to ensure efficient operations.
- Organized and restocked supplies to support operations and team productivity.
- Upheld high standards of productivity and quality in operations.
- Took orders from patrons and entered selections into the store computer system.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Served food and beverages at take-out counters to provide fast service to waiting guests.
- Presented orders to guests within anticipated service time.
- Collaborated with team members to enhance service flow and improve customer satisfaction.
- Adhered to health department regulations regarding food handling procedures.
- Assisted the management team with inventory counts of food products and beverage supplies.
- Kept restaurant lobby, front counter, and restrooms neat and clean throughout the shift.
- Followed all safety guidelines while operating equipment such as slicers, fryers, and ovens.
- Packed fast food products in approved containers, cups, and bags.
- Educated customers on menu items, product ingredients, and nutritional values.
- Kept up-to-date knowledge of store policies regarding payments, returns, and exchanges.
- Oversaw buffet inventory and reported replacement needs to kitchen management.
- Oversaw buffet inventory and reported replacement needs to kitchen management.
Home Health Aide
Ninas health care
Zanesville, Ohio
03.2023 - 06.2023
- Assisted clients with daily living activities and personal care needs.
- Cared for patients by assisting with personal hygiene tasks and completing basic household chores.
- Assisted clients with bathing, dressing, and incontinence care.
- Assisted clients with mobility by helping them move in bed, stand, or walk using proper body mechanics techniques. in bed, stand, or walk using proper body mechanics techniques.
- Aided with mobility and independence for disabled individuals and continuously monitored safety.
- Monitored clients' vital signs and promptly reported changes to enhance patient care.
- Monitored vital signs such as temperature, pulse rate, blood pressure.
- Helped clients with medication self-administration.
- Maintained a clean and safe environment for clients in their homes.
- Changed bed linens and maintained a clean living environment for the client's safety.
- Prepared nutritious meals tailored to client dietary requirements to support health and well-being.
- Prepared meals and snacks according to prescribed diets.
- Followed HIPAA regulations to maintain the confidentiality of sensitive patient information.
- Documented care provided and submitted notes to supervisor.
- Documented client progress and care provided in detailed reports.
- Recorded daily notes about client conditions, treatments provided, and progress made.
- Monitored and reported clients' progress based on daily observations and interactions. clients' progress based on observations and conversations.
- Engaged patients in recreational activities to promote mental stimulation and emotional well-being.
- Provided companionship and emotional support to enhance client well-being.
- Provided emotional support and companionship to help clients stay happy and engaged. happy and healthy by providing mental and emotional support.
- Accompanied clients to doctors' offices and on other trips outside the home, providing transportation, assistance, and companionship.
- Improved patient outlook and daily living through compassionate care.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Collaborated with family members to develop personalized care plans.
- Contributed to the development of individualized care plans by collaborating with healthcare professionals and family members. individualized care plans based on medical orders and assessments.
- Instructed family members on proper home care techniques and infection control procedures.
- Educated patients and families on healthcare needs, conditions, and options.
- Encouraged independence by teaching self-care skills such as grooming and hygiene habits.
- Assisted in ambulation and exercise routines for clients.
- Took initiative to ensure all tasks were completed efficiently within the designated time frame.
- Report any changes in the client's physical or emotional condition to the supervisor immediately.
- Recognized emergencies and implemented appropriate procedures.
- Answered patient calls promptly, providing assistance or referring them to appropriate personnel when needed.
- Maintained updated records and safeguarded patient privacy in accordance with HIPAA.
- Massaged patients or applied liniment, alcohol rubs, or heat-lamp stimulation.
- Planned, prepared, or served meals to patients according to prescribed diets.
- Provided entertainment and companionship through conversation, reading, and board games.
- Maintained updated records and safeguarded patient privacy in accordance with HIPAA.
- Massaged patients or applied liniment, alcohol rubs, or heat-lamp stimulation.
Cashier
Dollar Tree
Zanesville, Ohio
05.2018 - 10.2020
- Handled cash, credit, and debit transactions accurately.
- Operated cash register efficiently and accurately; processed payments by cash, check, credit card, gift card, or automatic debit.
- Processed customer transactions at point of sale to minimize wait times and enhance shopping experience.
- Accepted cash and credit card payments, issued receipts, and provided change.
- Operated a cash register or POS system to receive payment in cash, check, and credit card.
- Collected payments and provided accurate change.
- Provided friendly customer service to enhance the shopping experience.
- Greeted customers and answered any questions they had about the store's products and services.
- Helped customers find specific products, answered questions, and offered product advice.
- Delivered a high level of customer service to patrons using active listening and engagement skills.
- Enhanced customer satisfaction by personalizing service and addressing individual customer needs.
- Assisted customers with product inquiries and store layout navigation.
- Worked closely with front-end staff to assist customers.
- Trained new team members in cash register operation, stock procedures, and customer service.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Processed sales transactions to prevent long customer wait times.
- Managed returns and exchanges according to store policy.
- Handled merchandise returns according to store policies to ensure customer satisfaction and exchanges of merchandise in accordance with store policies.
- Resolved customer complaints professionally in accordance with company policy.
- Used suggestive selling techniques to promote add-on sales.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Collaborated with team members to ensure smooth store operations.
- Maintained work area and kept cash drawer organized.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans, and organizing candy racks.
- Ensured cleanliness of checkout area by regularly sanitizing surfaces and organizing supplies to create a welcoming environment.
- Kept records of purchases; maintained orderly appearance of the checkout area; restocked supplies as needed.
- Scanned merchandise using a point-of-sale system for accurate purchase totals.
- Refilled shelves with merchandise to maintain product availability for customers. and organized merchandise for optimal visibility.
- Preserved appearance of the store by arranging and replenishing displays and merchandise racks.
- Organized promotional displays or arranged merchandise on counters or tables to promote sales.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Answered customers' questions and provided information on store procedures or policies.
- Responded to customer inquiries regarding products and services to provide accurate information. and provided store information.
- Adhered to social distancing protocols and wore a mask or face shield.
- Counted money in cash drawers at the beginning of each shift to ensure amounts were correct.
- Built and maintained productive relationships with employees.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans, and organizing candy racks.
- Answered customers' questions and provided information on store procedures or policies.
- Enhanced customer satisfaction by personalizing service and addressing individual customer needs.
- Processed efficiently and accurately cash, check, debit, and credit card payments using a Point-of-Sale system.
- Adhered to social distancing protocols and wore a mask or face shield.
Waitress
TeeJay's country restaurant
Zanesville, Ohio
05.2018 - 10.2019
- Delivered excellent customer service in a fast-paced dining environment.
- Processed food and drink orders accurately to ensure timely service.
- Took orders for food and drinks and delivered them to guests.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Refilled customer beverages during service to ensure guests remained satisfied and hydrated.
- Checked back with customers throughout meal service to ensure satisfaction.
- Addressed customer inquiries and resolved issues to enhance the dining experience.
- Addressed customer concerns quickly to improve their experience.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Developed positive relationships with regular customers through friendly conversation.
- Collaborated with kitchen staff to ensure timely meal preparation and delivery.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Assisted other wait staff members in times of heavy customer traffic.
- Maintained cleanliness of tables, dining area, and serving stations throughout shifts.
- Handled cash transactions and balanced daily cash registers to maintain financial accuracy.
- Maintained accuracy while handling payments, giving change, and printing receipts for customers.
- Processed payments accurately using cash registers or POS systems.
- Answered questions about menu items, ingredients, and pricing.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Prepared silverware by rolling it neatly to ensure readiness for dining guests. and set up food stations and dining areas to prepare for the next shift or large parties.
- Organized take-out orders efficiently according to customer requests.
- Cleared and cleaned tables after guests finished meals to prepare for new diners.
- Communicated daily specials to customers.
- Arranged place settings with clean tablecloths, napkins, and tableware to prepare for incoming guests.
- Adhere to all health codes set forth by local authorities regarding food preparation and storage.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Checked with guests to get feedback on food served, resolve issues, bring additional items, and refill beverages.
- Collected dirty dishes and glasses from tables or counters, preparing areas for the next diners.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Set up tables between patrons to reduce wait times.
- Stocked service areas with supplies during slow periods.
- Filled condiments and napkin containers during slack periods.
- Managed reservations and to-go orders to enhance customer service and reduce wait times. and to-go orders to streamline the process for both customers and the restaurant.
- Completed additional cleaning tasks at the end of shifts.
Education
Some College (No Degree) - Small Buisness Management
Bryant And Stratton College
Getzville, NYSkills
- Food safety
- Order accuracy
- Food preparation
- Sanitation protocols
- Quality assurance
- Quality control checks
- Inventory management
- Inventory restocking
- Store opening and closing
- Order management
- Order delivery practices
- Cash handling
- Customer service
- Customer engagement
- Conflict resolution
- Effective communication
- Clear communication
- Team collaboration
- Problem solving
- Complex problem-solving
- Task prioritization
- Multitasking ability
- Multitasking organization
- Fast-paced environment
- Workplace efficiency
- Resilience and persistence
- Self-motivation
- Self-discipline
- Reliability
- Integrity and honesty
- Positivity
- Hospitality service expertise
- Product knowledge
- Product promotion
- Safety awareness
- State regulations
- Workplace safety
- Tool and equipment use
- Equipment maintenance
- Production line work
- Cleaning
- Cleaning and sanitizing
- Workstation cleanliness
- Recipe adherence
- Menu memorization
- Order management
- Ingredient preparation
- Crew leadership
- Customer engagement
Timeline
Home Health Aide
Ninas health care
03.2023 - 06.2023
crew member line backer
Chipotle
09.2021 - 09.2023
Cashier
Dollar Tree
05.2018 - 10.2020
Waitress
TeeJay's country restaurant
05.2018 - 10.2019
Some College (No Degree) - Small Buisness Management
Bryant And Stratton College