Rebekah George

• Processed financial records and daily logs from day shift
• Managed check-ins and check-outs during overnight and morning shifts while processing guests' information and paperwork as certain payments required
• Created spreadsheets to record financial transactions to ensure balance accuracy and logged any discrepancies within hotel budget
• Addressed both staff and guests' requests and complaints from day and night shifts
• Took on unexpected additional workloads to provide smooth workflow within each department
• Prepared nightly reports for management as well as executed nightly backup procedures on servers to store day's data.
• Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
• Updated customer accounts with add-on room charges, minibar use and room service bills.
• Entered and updated sensitive customer information during check-ins and room changes.
• Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
• Handled tasks and responsibilities for front office employees during periods of understaffing.
• Followed company security and check-in policies and procedures and reported suspicious activity to supervisor.
• Assessed data and information to verify entry, calculation and billing code accuracy.
• Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
• Looked over pending check-ins and payment processes to complete closing procedures.
• Called guests requiring wake-up calls within two minutes of scheduled call, constantly maintaining positive and welcoming.
• Entered figures using 10-key calculator to compute data quickly.
• Input financial data and produced reports using Galaxy and Lightspeed.
• Collaborated with team members to handle guest requirements from check-in through check-out.

Contact: Cristina Cooley – c.cooley@gmail.com (202) 607-1305

• Participated in several phases of transitioning positions
• Personally trained numerous associates for different positions inside restaurant for detailed understanding of what's expected i.e
• (menu, appearance, regulations)
• Assisted in multiple set-ups and break-downs for meetings, weddings, luncheons, small and grand banquets
• Stocked condiments, filled specialty machines with drink mixes and prepped fryer items to prepare for peak hours.
• Discussed menu items with customers and suggested promotional items to increase sales.
• Conducted hourly rounds to wipe tables, stock utensils and sweep floor to maintain cleanliness of eating area.
• Gathered hot menu items to fill orders for consumers with proper tray presentation.
• Counted cash drawer before shift and balanced at end of shift to reconcile sales.
• Trained new employees in operational procedures and modeled duties for front and back house positions.
• Greeted customers at front counter to answer questions and input meal orders into POS system.
• Set up advertising signs and displays on shelves, counters and tables.
• Delivered exceptional guest experiences through attentive service and quick response to issues.
• Assisted wait staff with timely food delivery and guest requests.
• Offered product samples, answered questions and helped customers find items.
• Monitored dining room inventory and replenished as necessary.
• Assisted customers with carry-out service.
• Checked dining area supplies of linens, wrapped silverware and replenished low stock.

Contact: Meseret Teclemariam – mteclemariam@sheratonsuites.com - (571) 316 - 4011

• Participated as youth team leader for ages 10-16
• Expressed compassion, patience, and understanding for more challenging individuals
• Handled issues quickly while adopting problem-solving techniques
• Comfortable with peer-to-peer learning to provide one on one assistance for introverted individuals.
• Scheduled and managed teams of youth volunteers.
• Built lasting relationships with youth and parents or guardians.
• Collaborated with team members to achieve target results.
• Led projects and analyzed data to identify opportunities for improvement.

Contact: Alane Lewis – alewis855@gmail.com- (832) 876 - 9028