Rebekah Gheen
Alpine
Summary
Dynamic hospitality professional with a strong work ethic and exceptional customer service skills, honed at Melvin Brewing. Proven track record in training staff and optimizing inventory management, enhancing guest satisfaction and loyalty. Adept at cash handling and maintaining cleanliness standards in high-volume dining environments.
Overview
9
9
years of professional experience
Work History
Server
Bull Moose Saloon
06.2024 - 02.2025
- Provided exceptional customer service in fast-paced dining environment.
- Collaborated with kitchen staff to ensure timely food delivery.
- Managed multiple tables efficiently, enhancing guest satisfaction.
- Assisted in training new team members on service protocols.
- Maintained cleanliness and organization of dining area and utensils.
- Processed customer orders accurately using point-of-sale system.
- Adapted quickly to evolving menu items and daily specials.
- Handled guest inquiries and complaints with professionalism and care.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Bartender/Server
Grey's River Cove
03.2021 - 06.2024
- Mix and serve cocktails, ensuring consistency in taste and presentation.
- Train new staff on bar procedures and customer service standards.
- Manage inventory levels, minimizing waste through efficient stock rotation.
- Maintain cleanliness of bar area, adhering to health and safety regulations.
- Resolve customer complaints promptly, ensuring satisfaction and loyalty.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Server Assistant Manager
Melvin Brewing
04.2016 - 02.2021
- Supervised daily operations, ensuring high service standards and guest satisfaction.
- Trained and mentored new staff on operational procedures and customer service excellence.
- Implemented inventory management processes to optimize stock levels and reduce waste.
- Coordinated schedules for team members, improving workflow efficiency during peak hours.
- Resolved customer complaints promptly, enhancing overall dining experience and loyalty.
- Collaborated with kitchen staff to streamline communication, ensuring timely order delivery.
- Assisted in training new hires, resulting in a more efficient workforce and reduced turnover.
- Reduced wait times with effective table management strategies, enhancing customer experience.
Education
Liberty High School
Bakersfield, CA01-2003
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Hospitality service expertise
- Customer service
- Cleanliness standards
- Safe food handling
- Menu memorization
- High volume dining
- Quality control
- Allergy awareness
Timeline
Server
Bull Moose Saloon
06.2024 - 02.2025
Bartender/Server
Grey's River Cove
03.2021 - 06.2024
Server Assistant Manager
Melvin Brewing
04.2016 - 02.2021
Liberty High School
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