Rebekah Giraldo
Jacksonville,FL
Summary
Proven Operations Manager with a track record of delivering exceptional customer service and fostering team collaboration at Ceramic Window Tinting Pro. Skilled in Microsoft Office Suite and adept at conflict resolution, consistently achieving high satisfaction rates. Recognized for leadership and operational efficiency, enhancing team proficiency and customer experiences. Resourceful Associate dedicated to mentoring and educating new team members. Thorough resource on internal company policies and procedures. Driven attitude toward providing customer care within business environment.
Overview
3
3
years of professional experience
Work History
Associate
The Home Depot
01.2023 - 01.2024
- Resolved customer issues with a focus on efficiency and clarity, addressing over 50 inquiries daily while maintaining high satisfaction rates, which resulted in recognition for exceptional service delivery at The Home Depot
- Processed high-volume transactions efficiently while adhering to store policies
- Recognized for delivering outstanding customer service, earning multiple accolades
- Mentored new associates, enhancing team proficiency in service delivery and operations
Operations Manager
Ceramic Window Tinting Pro
01.2021 - 01.2022
- Delivered exceptional customer experiences, emphasizing empathy and professionalism
- Oversaw staff operations and scheduling to ensure seamless daily performance
- Handled administrative tasks, including financial record-keeping and customer communications
- Fostered a collaborative and efficient work environment through team meetings and training
Education
Highschool Diploma -
Skills
- Excellence Customer Service
- Team Coordination and Leadership
- Communication and Interpersonal Skills
- Appointment Scheduling and Record Management
- Problem-Solving and Conflict Resolution
- Fast-Paced Environment Adaptability
- Proficiency in Microsoft Office Suite
Timeline
Associate
The Home Depot
01.2023 - 01.2024
Operations Manager
Ceramic Window Tinting Pro
01.2021 - 01.2022
Highschool Diploma -
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