Summary
Overview
Work History
Education
Skills
Timeline
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REBEKAH GONZALEZ

Palm Bay,Florida

Summary

Self-assured Service Advisor handles array of responsibilities simultaneously and works well with different personality types. Promoting exceptional skills in Quality control and performance goals. Highly knowledgeable in latest information concerning work flow management.

Overview

8
8
years of professional experience

Work History

BELL SERVICES

Walt Disney World Resort
ORLANDO , FL
11.2023 - Current
  • Greeted customers, assessed their needs and provided appropriate services.
  • Maintained customer records and updated them as necessary.
  • Answered incoming calls promptly and professionally.
  • Resolved customer complaints quickly and efficiently.
  • Greeted customers and provided information about the luggage storage facility.
  • Helped customers with check-in procedures, including providing information on restrictions or fees.
  • Ensured that all baggage was placed in designated areas according to safety regulations.

Service Desk Supervisor

Home Depot
Melbourne, FL
09.2022 - 11.2024
  • Monitored service desk performance and productivity standards, ensuring that all staff met or exceeded expectations.
  • Developed and implemented customer service policies and procedures to ensure quality customer service.
  • Coached, trained and mentored team members in order to build a cohesive support unit.
  • Created detailed reports outlining service desk activity such as call volume, average time to respond.
  • Conducted regular meetings with the team to review current processes and identify areas for improvement.
  • Managed system access requests including user accounts, permissions, licenses.
  • Maintained an up-to-date knowledge base of frequently asked questions for use by technicians on the service desk team.
  • Analyzed customer feedback surveys in order to measure satisfaction levels and identify areas for improvement.
  • Resolved conflicts between technicians and customers in a professional manner while maintaining positive relationships with both parties.
  • Generated monthly reports detailing key performance indicators such as call resolution rate, average handle time, first call resolution.
  • Answered telephones and greeted visitors to assist, answer questions and direct.
  • Received incoming calls and coordinated with staff to fulfill customer requests.
  • Supervised and directed workers engaged in installation of data communication equipment and software.

Cashier

Honey Baked Ham
Melbourne, FL
11.2016 - 05.2024
  • Greeted customers and answered any questions they had about the store's products and services.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Issued receipts, refunds, credits or change due to customers.
  • Stocked shelves with merchandise when needed.
  • Answered customer inquiries regarding store policies and procedures.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Ensured compliance with all safety regulations within the store environment.

Garden Sales Associate

Home Depot
Melbourne, FL
04.2021 - 10.2021
  • Greeted customers upon entering the garden center and provided assistance in selecting products.
  • Assisted customers with loading purchases into vehicles.
  • Stocked shelves with merchandise, such as plants, flowers, garden tools, fertilizers, soil, and other gardening supplies.
  • Organized product displays in order to promote sales.
  • Answered customer inquiries related to products and services offered by the store.
  • Provided expert advice on plant care and maintenance techniques.
  • Maintained cleanliness of the garden center by sweeping floors, dusting shelves, emptying trash cans.
  • Ordered inventory from vendors to restock merchandise as needed.
  • Identified potential risks or hazards within the workplace environment and reported them immediately to management.
  • Completed weekly inventory checks to ensure accuracy of stock levels in each department of the store.
  • Conducted price comparisons between various suppliers for goods purchased by the store.
  • Adhered to all company policies regarding customer service standards and quality control procedures.
  • Participated in employee training sessions for new products or services.
  • Maintained well-stocked, organized and attractively merchandised garden items.
  • Helped customers select optimal plants, tools and accessory purchases for specific needs.
  • Moved large pallets and heavy items with pallet jacks and forklifts.

SALES

Insight Financial Services
Melbourne, FL
07.2020 - 12.2020
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Understood and followed oral and written directions.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Achieved cost-savings by developing functional solutions to problems.

Sales Associate

Puppies Plus
Melbourne, FL
02.2020 - 12.2020
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Handled customer complaints in a professional manner.
  • Upsold additional items based on customer interests and needs.
  • Tracked sales performance metrics to identify trends in the market place.
  • Developed promotional strategies to increase sales volume.
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Answered incoming telephone calls to provide store, products and services information.
  • Collected payments and provided accurate change.
  • Worked with fellow sales team members to achieve group targets.

Sales Associate

Love Culture
MELBOURNE , FL
04.2020 - 07.2020
  • Greeted customers and provided exceptional customer service.
  • Assisted customers with product selection, sizing and styling.
  • Provided accurate information about products, prices and services.
  • Built relationships with customers to encourage repeat business.
  • Organized stockroom shelves according to size, color or style.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Attended weekly team meetings to review performance goals and objectives.
  • Maintained cleanliness of store environment including floors, windows, displays.

Receptionist

David's Bridal
Palm Bay, FL
07.2017 - 02.2020
  • Greeted visitors and provided them with assistance.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Scheduled appointments for clients, customers, and other visitors.
  • Maintained a neat reception area by organizing materials and tidying up furniture.
  • Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
  • Responded to inquiries from internal staff members regarding office operations issues such as mail delivery or office equipment maintenance.
  • Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
  • Updated daily log book with information about visitors entering the premises.
  • Ensured that all necessary forms were completed accurately prior to submitting them for processing.

Education

High School Diploma -

Penn Foster College
Scottsdale, AZ
10-2024

Skills

  • Quality Control
  • Customer Service
  • Workflow Management
  • Listening Skills
  • Order Fulfillment
  • Conflict Resolution
  • Excellent Communication
  • Performance Goals

Timeline

BELL SERVICES

Walt Disney World Resort
11.2023 - Current

Service Desk Supervisor

Home Depot
09.2022 - 11.2024

Garden Sales Associate

Home Depot
04.2021 - 10.2021

SALES

Insight Financial Services
07.2020 - 12.2020

Sales Associate

Love Culture
04.2020 - 07.2020

Sales Associate

Puppies Plus
02.2020 - 12.2020

Receptionist

David's Bridal
07.2017 - 02.2020

Cashier

Honey Baked Ham
11.2016 - 05.2024

High School Diploma -

Penn Foster College

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REBEKAH GONZALEZ