Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Rebekah Grant

Renton

Summary

Excellent people/customer service skills (phone/in-person) Ability to multitask; Self-motivated Works well independently and with others Reliable, learn quickly, excellent attendance Maintain safe work environment Phenomenal team player Precise with problem solving efficiency Strong organizational skills Active listener with healthy social competence Exceptional and steady computer/internet savvy Vision minded with dynamic foresight

Overview

8
8
years of professional experience
1
1
Certification

Work History

Resident Services Specialist

UDR
05.2023 - Current
  • Enhanced resident satisfaction by addressing and resolving concerns in a timely manner.
  • Maintained accurate records of all resident interactions, facilitating data-driven decision making for property management improvements.
  • Improved community engagement by organizing and executing successful resident events.
  • Provided exceptional support to disabled residents or those with special needs, ensuring equal access to community amenities and services.
  • Established open lines of communication between diverse groups of residents, promoting understanding and respect among neighbors.
  • Educated residents on community policies and procedures, minimizing misunderstandings and violations.
  • Contributed to a safe living environment by promptly responding to security issues and collaborating with local authorities when necessary.
  • Increased lease renewal rates by proactively addressing potential issues and offering tailored solutions to residents'' needs.
  • Boosted resident retention rates through personalized attention and excellent customer service.
  • Conducted regular inspections of common areas to identify potential safety hazards or necessary repairs, ensuring timely resolutions.
  • Streamlined communication between residents and property management, fostering positive relationships.
  • Provided valuable resources for new residents, ensuring smooth transitions into the community.
  • Collaborated with leasing agents to streamline the move-in process for new residents, reducing stress during transition periods.
  • Created informative newsletters highlighting upcoming events, policy changes, or noteworthy achievements within the community, keeping residents well-informed and engaged.
  • Reduced maintenance response times by efficiently coordinating with maintenance staff and prioritizing requests.
  • Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
  • Responded to student inquiries and concerns, offering support and guidance.

Cashier Bartender

T-Mobile Park
06.2022 - 04.2023
  • Ensure positive guest experiences while accurately mixing and serving alcoholic and non-alcoholic beverages, especially during busiest times of work shift, seasons and events.
  • Cater to guests who require extra attentions, (disabilities, wheel chairs, elderly, children).
  • Fulfilled Sodexo Live standards to ensure that products are of highest quality in taste and appearance for guest satisfactions and maximize bar revenues.
  • Followed/fulfilled instructions in support of other cashiers, bartenders, hosts/hostesses, waiting staff, managers, chefs, and incoming customers’ requests as a team player.
  • Remove dangerous trip hazards and debris from floors to maintain safety.
  • Assist in layout, sanitation and set-up of tables, chairs, supplies as instructed for customers’ pleasant, guest environment.
  • Cleaned, cleared and assisted in sanitation during dry, heavy rain & winter seasons.
  • Diffused possible convoluted misunderstandings when clients were unhappy with service or products to their satisfaction in order to maintain healthy patronage for future business.
  • Made safe & consistent contact with public with proper instructions/directions in emergency & updated situations, (specifically during Covid19).
  • Participate in the pre/post-safety meetings on weekly basis.
  • Effective use of computers and tablets to track order information, resource utilization, and perform inspections and condition assessments.
  • Provide excellent customer service through positive and professional communication verbally and in writing under direct supervision of lead/supervisor.
  • Clean and detail equipment, tables, chairs, doors and anything else as needed to maintaining safe/secure environment.
  • Work in a multicultural work place and with diverse customers, emphasizing communication for cooperation, collaboration, and inclusiveness in support of department goals to promote diversity and social justice.
  • Other duties as assigned such as managing reservations and coordinating with wait staff for available seating options.

Licensed Child Care Worker

Seattle Learning Center
04.2020 - 09.2021
  • Assist Lead Instructor in supervising group of children to ensure their health and safety while providing a positive experience for each infant.
  • Provide a developmentally appropriate classroom environment that reflects the children’s learning and growth.
  • Professionally communicate day-to-day, confidential and evaluative information with parents/guardians in person, by phone and in writing.
  • Reported all staffing and classroom concerns to Director in a timely manner.
  • Follow SLC policies and procedures to fulfill agency vision and goals.
  • Assist in creating and developing lesson plans, extracurricular activities along with daily progress/learning reports.
  • Cooperated and collaborated with immediate families/guardians to ensure child’s safety along with Cognitive Development and improvement.
  • Sanitized, cleaned, disinfected, vacuumed, swept, floors, toilets/urinals, sinks, mirrors, doorknobs, stairs, walls, fixtures, furniture, cabinets; service and supply restrooms.
  • Utilized knowledge of and exercised proper use, safety and storage of multiple cleaning agents while handling and disposal of hazardous materials per government regulations & procedures.
  • Diffused and initiated solutions for clients that were annoyed, irritated or confused prior to and after services to maintain professional and continued child care relations.
  • Exercised needed safety and security protocol immediately by going to owner with questions or concerns.

Production Technician

Valassis Direct Mail
08.2017 - 12.2019
  • Safely and properly strap/bag materials with proper mail identification addresses per establish standards and requirements.
  • Ensure pallets and shipping materials were secured, assembled and staged per UPS standard for easy transportation and accurate delivery.
  • Demonstrate and utilize proficiency through the proper recognition of printed address labels.
  • Inspect product to ensure versions and quantities are correct.
  • Assured finished goods are properly assembled while instructing material handlers to move product to finish/delivery locations.
  • Keep equipment, machinery and working areas clean, sanitary and safe for continued production using necessary means.
  • Fulfill company, quality, output and production goals.

Education

Bachelor Of Science - Criminal Justice

Grand Canyon University
Phoenix, AZ

AA - Culinary Arts

South Seattle College
Seattle, WA
06.2023

High School Diploma - High School

Rainier Beach High School
Seattle, WA
06.2016

Skills

  • Conflict de-escalation
  • Fair housing regulations
  • Rent collection
  • Microsoft office
  • Documentation
  • Policy enforcement
  • Compliance monitoring
  • Maintenance coordination
  • Dispute resolution
  • Property management software
  • Lease administration
  • Resident retention
  • Teamwork
  • Teamwork and collaboration
  • Problem-solving
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Multitasking
  • Multitasking Abilities
  • Reliability
  • Excellent communication
  • Organizational skills
  • HIPAA compliance
  • Active listening
  • Effective communication
  • Adaptability and flexibility
  • Verbal and written communication
  • Call answering and routing
  • Decision-making
  • Mental health awareness
  • Safety standards and compliance
  • Relationship building
  • Positive reinforcement
  • Emotional support
  • Team building
  • Task prioritization
  • Resident satisfaction
  • Self motivation
  • Resident supervision
  • Diversity and inclusion
  • Goal setting
  • Professionalism
  • General housekeeping
  • Issue resolution
  • Adaptability
  • Professional demeanor

Certification

  • Craft Serving Alcohol Mixologist License April 2023
  • Successful Solutions Child Care License April 2020 – September 2021

Timeline

Resident Services Specialist

UDR
05.2023 - Current

Cashier Bartender

T-Mobile Park
06.2022 - 04.2023

Licensed Child Care Worker

Seattle Learning Center
04.2020 - 09.2021

Production Technician

Valassis Direct Mail
08.2017 - 12.2019

Bachelor Of Science - Criminal Justice

Grand Canyon University

AA - Culinary Arts

South Seattle College

High School Diploma - High School

Rainier Beach High School

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