Summary
Overview
Work History
Education
Skills
Timeline
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Rebekah Grogan

Summary

Experienced with coordinating administrative tasks and maintaining organized office environments. Utilizes strong organizational skills to enhance office efficiency and support team operations. Track record of effective communication and multitasking to meet diverse administrative needs.

Overview

10
10
years of professional experience

Work History

BDC Representative - Senior Team Lead

Darwill/Ross Media Inc.
02.2019 - Current
  • High volume Automotive and Hearing Care call center
  • Managed all aspects of Hearing Care campaigns
  • Assisted with training of new hires, and retraining of current employees as needed
  • Maintained and organized electronic records
  • Created/followed scripts
  • Answer inbound calls
  • Outbound cold calls
  • Schedule appointments
  • Handle customer complaints
  • Data entry
  • Maintained Digital Filing systems
  • Email management
  • Quick and Professional responses to email inquires
  • Assisted management in analyzing performance metrics, identifying areas for improvement and implementing new strategies.
  • Fostered teamwork within the department by sharing knowledge of best practices amongst fellow BDC representatives.
  • Software used: Promax, Nextiva, Ringcentral, Spitfire, Xtime, Excel, Microsoft Office Suite, Microsoft Teams, Eleads, Total ad track, Hearform, Sycle, Stratics, Call Tracking Metrics, Google Docs, Google Sheets, Pipedrive, Vinsoultions,
  • Self starter
  • Multitasking

Housekeeper

Moms helping hand
09.2018 - 02.2019
  • Clean customers homes with customer service in mind and in a timely manner

Front Desk Clerk

Hampton Inn
10.2014 - 06.2018
  • Developed highly empathetic guest relationships and earned a reputation for exceeding guests expectations
  • Monitored room availability and made reservations using Hilton OnQ Pm system
  • Answered department telephone calls, using correct salutations and telephone etiquette
  • Greeted all guests in a courteous and professional manner
  • Fostered strong working relationships with all hotel departments
  • Processed guest payments for room charges and incidentals
  • Registered guests and issued room keys
  • Proficient with office equipment such as: Computers, Email, Fax, Multi line phone
  • POS system
  • Multi-tasking

Education

Associate of Science - Business Administration

Southern New Hampshire University
Online
04-2018

Skills

  • Customer Service Experience (10 years)
  • 60 wpm typing speed with 96% accuracy
  • Data entry
  • Appointment scheduling
  • Telephone etiquette
  • Office administration
  • Data organization
  • Team Player and Self Motivated
  • Attention to detail
  • Computer skills: Word, Excel, Outlook, Teams, Softphone, CRM's, Google Docs, Google Sheets, etc

Timeline

BDC Representative - Senior Team Lead

Darwill/Ross Media Inc.
02.2019 - Current

Housekeeper

Moms helping hand
09.2018 - 02.2019

Front Desk Clerk

Hampton Inn
10.2014 - 06.2018

Associate of Science - Business Administration

Southern New Hampshire University

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Rebekah Grogan