Rebekah Hightower
Republic,MO
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
17
17
years of professional experience
Work History
Manager, Women’s and Children’s Services
Jordan Valley Community Health
10.2021 - Current
- Drove operational efficiency through data-driven decision-making processes, leveraging analytics tools for informed strategy development.
- Improved marketing to attract new customers and promote business.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Streamlined workflows by identifying bottlenecks in existing systems and proactively addressing these challenges through appropriate solutions implementation.
- Developed strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Facilitated successful cross-functional collaborations for completion of key projects, fostering strong working relationships among team members.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Accomplished multiple tasks within established timeframes.
- Led change management initiatives to drive organizational transformation without compromising employee morale or productivity levels.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Passionate about learning and committed to continual improvement.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated creativity and resourcefulness through development of innovative solutions.
- Worked well in team setting, providing support and guidance.
- Exercised leadership capabilities by successfully motivating and inspiring others.
Registered Nurse
Jordan Valley Community Health
08.2017 - Current
- Served as a Pediatric nurse in fast paced Federally Qualified Health Center
- Responsible for assisting five pediatricians with tasks to include but not limited to, vaccinations, telephone triage, rooming patients, catheters, IVs, labs and treatments
- Responsible for maintaining and updating records to complete UDS measure on all children 2 years and under for vaccination completion
- Responsible for completing outside referrals for five Pediatric providers
- Knowledgeable in all vaccination schedules, including catch-up-schedule as implemented by CDC
- Possess effective communication skills when dealing with vaccine hesitant families
- Competent in ordering, charting, and scheduling in NextGen EHR
- Involved directly with Springfield Public Schools during shot clinics, mobile unit and various other tasks
- Hold good rapport with Staff at Health Services and surrounding schools
- Currently Involved in QI project addressing diagnosis and assessment of childhood Obesity
- Knowledgeable in Lactation Assistance and acceptable medications for lactating mothers, completed 60 hours of Lactation Education.
- Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
- Evaluated patient histories, complaints, and current symptoms.
- Updated patient charts with data such as medications to keep records current and support accurate treatments.
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
Registered Nurse (Charge RN)
Mercy
06.2009 - 07.2017
- Serve as RN in Family Centered Maternity Care Department
- Responsible for intermediate and special care to women and newborns
- Provide special care like supplemental oxygen, specialized feeding, intravenous etc
- Provide treatment and intensive care to infants and women
- Assessed infant's health problems and concern
- Developed and implemented nursing care plans and strategies
- Maintain and keep record of infant's information
- Handled questions and problems of infant's parents regarding their babies’ healthcare
- Responsible for any questions or issues that may arise with staff or families while serving as shift coordinator
- Report directly to pediatricians and obstetricians regarding care of their patients
- Key Accomplishments: Served as Covid Response RN to oversee testing and vaccinations Responsible for developing staff schedule using Smart Square
- Served as Unit Chair for Shared Governance Research Council for 2 years
- Served as Unit Chair on Practice Council for 1 year
- Helped refine unit and hospital policies and procedures
- Served as one of appointed Charge Nurses for Family Centered Maternity Care Co-chair on design team for implementing Family Centered Maternity Care model
- Completed training in orienting new employees
- Implemented LEAN project on FCMC floor with positive changes
Student Nurse / Clinical Rotations
Mercy Hospital
09.2007 - 06.2009
- Worked under the supervision of an RN providing bedside care, treatment and clinical documentation for patients on cardiac, oncology and medical-surgical floors
- Handled medication administration, dressing changes, IVs and all other aspects of nursing care
- Facilitated admissions, discharges and transfers; prepared chart notes and other documentation; and participated on interdisciplinary team
- Key Accomplishments: Treated an average of 3 patients daily (above average student caseload)
- Gained experience in common procedures throughout the hospital
- Received the Clinical Excellence Award from Southwest Baptist University and Mercy Hospital
- Earned a reputation for excellence in service delivery
- Supervisor comments: 'Rebekah will be an outstanding RN
- She has excellent interpersonal skills and readily establishes rapport with diverse patient population…her clinical skills are impressive…Rebekah would be an asset to any nursing team.'
Education
Bachelor of Science - Nursing
Western Governors University
Salt Lake City, UTAssociate of Science - Nursing
Southwest Baptist University
Bolivar, MOSkills
- Team Leadership
- Staff Training
- Process Improvement
- Teamwork and Collaboration
- Policy Implementation
- Expectation setting
- Verbal and written communication
- Idea Development and Brainstorming
- Staff Management
- Team Development
- Fiscal Management
- Goal Setting
Timeline
Manager, Women’s and Children’s Services
Jordan Valley Community Health
10.2021 - Current
Registered Nurse
Jordan Valley Community Health
08.2017 - Current
Registered Nurse (Charge RN)
Mercy
06.2009 - 07.2017
Student Nurse / Clinical Rotations
Mercy Hospital
09.2007 - 06.2009
Bachelor of Science - Nursing
Western Governors University
Associate of Science - Nursing
Southwest Baptist University