Rebekah Hoang
Maple Grove,MN
Summary
Results-driven Assistant Manager with expertise in leadership, staff development, and operational efficiency within retail settings. Specializes in enhancing customer satisfaction, streamlining operations, and upholding service standards. Combines strong communication skills with problem-solving abilities to foster high-performing teams and maintain composure in high-pressure situations.
Overview
12
12
years of professional experience
Work History
Assistant Manager / Optical Support
America's Best Contacts and Glasses
Maple Grove, Minnesota
08.2024 - Current
- Train staff on customer service, product knowledge, and store policies to improve patient experience and operational consistency.
- Guided patients during eye exams in frame and contact lens selections, aligning choices with prescription needs and lifestyle.
- Prepared exam rooms, organized patient flow, and maintained a clean, efficient environment to support optometrists.
- Resolved patient concerns with empathy and clarity while maintaining professionalism in high-pressure situations.
- Perform daily opening and closing procedures, ensuring compliance with optical retail standards.
Slot Attendant
Oneida Casino
Green Bay, WI
05.2018 - 09.2022
- Handled payout and jackpot funds, ensuring strict compliance with procedures to maintain financial integrity.
- Processed payout and jackpot documentation accurately while managing financial transactions with strong attention to detail.
- Assisted guests with machine operation inquiries, providing clear support to enhance their gaming experience.
- Aided technicians during maintenance tasks and troubleshooting, contributing to efficient equipment operation.
Sandwich Artist
SUBWAY®Restaurants
Green Bay, WI
07.2014 - 09.2017
- Delivered friendly, efficient customer support in fast-paced environment, enhancing customer satisfaction.
- Executed food safety and sanitation procedures with strict adherence, ensuring compliance and safety.
- Maintained cleanliness in prep areas during service hours. and worked with team members during peak hours.
Education
High School Diploma -
Green Bay West High School
Green Bay06-2016
Skills
- Customer Service Excellence
- Employee Training & Coaching
- Operational Efficiency
- Workflow optimization
- Inventory & Merchandising
- Adaptability & Problem Solving
- Employee Feedback
- Interpersonal Communication
Timeline
Assistant Manager / Optical Support
America's Best Contacts and Glasses
08.2024 - Current
Slot Attendant
Oneida Casino
05.2018 - 09.2022
Sandwich Artist
SUBWAY®Restaurants
07.2014 - 09.2017
High School Diploma -
Green Bay West High School