Rebekah Hooker
Tacoma,WA
Summary
I work hard, I learn new things quickly, I'm great with people and get along very well with CO workers, I'm very knowledgeable, and will always help others where needed. Authorized to work in the US for any employer Diligent and detail-oriented Administrator with proven history in successful team management. Professionally coordinate files, correspondence, and resources to boost productivity and facilitate operations. Skilled in general office processes and optimization strategies.
Overview
2
2
years of professional experience
Work History
Service Department Administrator
Volkswagen of Puyallup
Puyallup
05.2022 - 08.2023
- I managed the loaner fleet of 32 vehicles, warranty, extended warranty and insurance claims clerk, responsible for closing out all repair orders and collecting money for all extended warranty's and insurance claims
- Also was fill in service advisor
- I was the supervisor for all the customer ratings that would come in
- Customer service.
Fleet Coordinator
Pep Boys Auto Parts & Service
Federal Way, WA
07.2021 - 05.2022
- Monitored workers and reviewed completed work for proper performance.
- Prepared and led staff training and instruction.
- Conducted periodic inspections of vehicles in the fleet to ensure safety standards are met.
- Completed or assisted with difficult or skilled tasks.
- Estimated project materials, time and staffing requirements based on work orders and job specifications.
- Monitored fuel consumption of vehicles in the fleet and identified areas for improvement.
- Supervised driver information, including estimated time of arrival and planned time of arrival, which helped in all delivery scheduling.
- Provided support services such as scheduling appointments, making travel arrangements.
- Assessed job sites to determine work needed.
- Collaborated with other departments to coordinate transportation needs.
- Mentored drivers and encouraged employees to successfully manage time for optimal mileage performance.
- Scheduled materials shipments and transportation for on-time delivery, reducing delays.
- Reviewed fleet documents and records to ensure accuracy of information.
- Planned workflow, coordinated employee scheduling and assigned duties to maintain performance and accommodate fluctuating workloads.
- Identified issues with work vehicles and put in maintenance requests with shop department.
- Checked loaded materials compared to work orders for correctness.
- Ensured compliance with applicable laws, regulations and company policies for the fleet operations.
- Coordinated maintenance schedules for vehicles in the fleet.
- Managed daily activities related to operating a safe and efficient fleet operation.
- Informed upper management or department heads of items loaded or problems encountered.
- Communicated with upper management and drivers to build lasting relationships.
- Delivered products to customer locations on time.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Answered [Number] calls per shift to assist with customer questions and concerns.
- Identified needs of customers promptly and efficiently.
Education
Medical Coding And Insurance Billing
UEI College
Tacoma, WA07-2024
GED -
Tacoma Community College
Tacoma, WA08.1998
Skills
- Administrative Experience
- Office Management
- Data Entry
- Microsoft Outlook
- Order Entry
- Project Management
- Accounts Receivable
- Interviewing
- Accounts Payable
- Bookkeeping
- Research
- Management
- Event Planning
Timeline
Service Department Administrator
Volkswagen of Puyallup
05.2022 - 08.2023
Fleet Coordinator
Pep Boys Auto Parts & Service
07.2021 - 05.2022
Medical Coding And Insurance Billing
UEI College
GED -
Tacoma Community College
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