REBEKAH HOPPER
Cincinnati,OH
Summary
Adaptable professional with 3+ years of experience and a proven knowledge of customer service, benefits and retirement plan coordination, organizational leadership, and client specific training and understanding. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Claims Examiner
Western And Southern Life Insurance Group
Cincinnati, OH
02.2022 - 09.2022
- Reviewed new files to determine current status of death claim and to develop plan of action.
- Verified insurance claims and determined fair amount for settlement.
- Collaborated with claims department and industry anti-fraud organizations to resolve claims.
- Reviewed and analyzed suspicious and potentially fraudulent insurance claims.
- Conducted day-to-day administrative tasks to maintain information files and process paperwork.
Retirement Benefits Case Manager
Fidelity Brokerage Llc
Cincinnati, OH
03.2020 - 01.2022
- Assisted customers in enrolling in 401k, pension, and medical benefits.
- Trained and equipped new team members to assist customers and empowered them to become proficient.
- Kept programs in line with plan structure, company policy and legal requirements.
- Supervised over 230 cases for customers, working directly with our client teams to navigate retirement processes.
- Developed and maintained courteous and effective working relationships
- Carried out day-day-day duties accurately and efficiently
- Served customers in friendly, efficient manners following outlined steps of service
- Resolved conflicts and negotiated mutually beneficial agreements between parties
- Resolved problems, improved operations and provided exceptional service
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
General Manager
BLOC Coffee Company
Cincinnati, OH
07.2018 - 03.2020
- Ran day to day operations for a small coffee shop in Price Hill, OH
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
- Received superior customer service satisfaction scores for 4 consecutive quarters.
- Supported regulatory compliance by overseeing all audits to verify protocol adherence.
- Held weekly meetings with employees to identify techniques to overcome sales obstacles.
- Scheduled and oversaw 15 employees on day to day basis
- Managed inventory and supply chain needs of the shop on a weekly basis.
- Generated profitable projections and lead the team in implementing new items and techniques to improve quality and customer satisfaction.
Sales Assistant
Total Quality Logistics
Cincinnati, OH
12.2017 - 07.2018
- Worked with vendors to schedule more than 20+ daily pickups and 120+ weekly deliveries.
- Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
- Verified accurate account invoicing through collaboration with accounting department.
- Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints concerning work orders, invoices and shipments.
Education
Bachelor of Science - Cultural Anthropology
Cincinnati Christian University
Cincinnati, OH05.2015
Timeline
Claims Examiner
Western And Southern Life Insurance Group
02.2022 - 09.2022
Retirement Benefits Case Manager
Fidelity Brokerage Llc
03.2020 - 01.2022
General Manager
BLOC Coffee Company
07.2018 - 03.2020
Sales Assistant
Total Quality Logistics
12.2017 - 07.2018
Bachelor of Science - Cultural Anthropology
Cincinnati Christian University
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