Rebekah Donell Hughes
Roosevelt,Utah
Summary
Resilient and trauma-informed caregiver with over 20 years of experience supporting vulnerable populations through medical, emotional, and behavioral challenges. Living with multiple sclerosis has shaped my deep compassion, patience, and understanding for those navigating adversity — especially youth in crisis. I bring a strong foundation in structure, advocacy, and daily care, along with the ability to calmly de-escalate tense situations and build trust with teens facing trauma. Dedicated to creating safe, stable environments where young people feel seen, respected, and supported.
Overview
11
11
years of professional experience
1
1
Certification
1997
1997
years of post-secondary education
Work History
Customer Experience Associate Amazon Health
PillPack, LLC an Amazon Health Company
Roosevelt, UT
12.2022 - 06.2025
- Assisted customers with medication orders and delivery inquiries.
- Coordinated prescription refills and ensured timely processing of requests.
- Communicated with pharmacy staff to resolve customer issues effectively.
Small Business Owner
SimplyFixIt, LLC
Ogden, Utah
01.2014 - 06.2018
- Supervised staff and coordinated schedules to ensure efficient workflow.
- Managed daily operations and customer service for local technology repair business.
- Oversaw inventory management and procurement of necessary tools and parts.
Live-In Care Worker
Compassionate Care Hospice
Salt Lake City, Utah
03.2014 - 12.2016
- Provided compassionate support to patients and families in hospice care.
- Assisted with daily living activities, ensuring comfort and dignity for patients.
- Communicated effectively with healthcare team to coordinate patient care plans.
- Monitored patient conditions and reported changes to nursing staff promptly.
Education
Associate of Arts - Communication Sciences And Disorders
08.2016 - 05.2019
- Played flute in a US championship marching band
Skills
- CORE SKILLS
- Caregiving & Emotional Support
- Trauma-Informed Practices
- Veteran & Patient Advocacy
- Crisis De-escalation
- HIPAA Compliance
- Team Collaboration
- Remote Support Systems
- Microsoft Office & Google Workspace
- Customer relationship management
- Prescription processing
- Customer service
- Pharmacy communication
- Operational management
- Data analysis
- Inventory oversight
- Scheduling coordination
- Effective communication
- Attention to detail
- Problem solving
- Time management
- Adaptability
- CRM software
- Social media monitoring
- Request management
- Policy improvement
- Client advocacy
- Trend monitoring
- Cultural sensitivity
- Sales and upselling
- Account updating
- Customer relationship management (CRM)
- Multitasking capacity
- Merchandise orders and exchanges
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Work Type
Full TimeWork Location
RemoteTimeline
Customer Experience Associate Amazon Health - PillPack, LLC an Amazon Health Company
12.2022 - 06.2025
Salt Lake Community College - Associate of Arts, Communication Sciences And Disorders
08.2016 - 05.2019
Live-In Care Worker - Compassionate Care Hospice
03.2014 - 12.2016
Small Business Owner - SimplyFixIt, LLC
01.2014 - 06.2018
Ramona High School - ,
Personal Information
Title: Compassionate Caregiver Advocate for Vulnerable Populations Experienced Support Professional
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