Rebekah Jackson
Denver,CO
Summary
Dynamic Assistant Manager and Barista at Nordstrom, adept in enhancing customer experiences and driving repeat business through exceptional service and rapport-building. Skilled in team leadership and cash handling, with a proven track record of meeting aggressive targets. Specializes in creating a positive environment, showcasing both hard and soft skills to elevate consumer satisfaction and team performance. Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Overview
1
1
year of professional experience
Work History
Barista
Nordstrom
Denver, CO
08.2024 - Current
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Controlled line and crowd with quick, efficient service.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Helped management keep adequate supply on hand by notifying of shortages.
Assistant Manager
Nordstrom
Denver, CO
05.2023 - 08.2024
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Education
No Degree - Aviation
Metro University
Denver, CO05-2025
Skills
- Friendly and outgoing
- Team Player
- Cash Handling
- Opening and closing duties
- Active listener
- Exceptional customer service
- Team Leadership
Accomplishments
- Promoted to Assistant Manager after 3 months.
- Supervised team of 15+ staff members.
- Been with Nordstrom for about 5 1/2 years
Timeline
Barista
Nordstrom
08.2024 - Current
Assistant Manager
Nordstrom
05.2023 - 08.2024
No Degree - Aviation
Metro University