Rebekah Jenkins
Anna,TX
Summary
Experienced professional providing quality care to patients in variety of medical settings. Delivers excellent communication and task prioritization skills for effective patient care coordination. Proven ability to stay organized, prioritize tasks in fast-paced environment, and adapt quickly to changes.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Patient Care Technician
TEXOMA MEDICAL CENTER
10.2021 - Current
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Maintained clean and safe environment to promote patient safety and comfort.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Collected and transported specimens to prepare for lab testing.
- Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Supported patient admissions, discharges, and transfers to promote team productivity.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
ER Registrar
TEXOMA MEDICAL CENTER
08.2020 - 10.2021
- Facilitated collection of outside medical records and x-rays and indexed paperwork for scanning processes.
- Exceeded department-specific productivity standards, collection targets, quality audit scores for accuracy productivity and collection standards for registrations and insurance verifications.
- Utilized audits and controls to accurately manage cash.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Performed various administrative tasks by filing, copying and faxing documents.
- Obtained payments from patients and scanned identification and insurance cards.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Processed medical insurance claims and payments.
Contact Center Specialist
Baylor Scott & White Health
12.2019 - 08.2020
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Boosted customer service satisfaction ratings through consistent quality control.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Managed multiple schedules and prioritized tasks to meet demands of fast-paced work environment.
- Followed up with patients to reschedule missed appointments.
- Maintained confidentiality of patient information to comply with HIPAA regulations and protect patient privacy.
- Verified insurance coverage and eligibility for medical services prior to scheduling appointments to prevent billing issues.
- Answered phone calls and messages for 17 medical clinics, scheduling appointments, and handling patient inquiries.
- Collaborated with healthcare staff to verify alignment of appointment scheduling with clinic protocols.
- Managed patient flow and triage calls to prioritize patient needs and put efficient use of clinic resources.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Unit Secretary
Loma Linda University Medical Center and University of Loma Linda
12.2018 - 09.2019
- Maintained rapport with physicians, nurses and other healthcare personnel.
- Executed administrative duties to facilitate unit tasks and meet team goals.
- Scanned patient medical record information into EMR system.
- Maintained patient demographic and financial aspects in EPIC.
- Answered unit calls and took messages for healthcare staff to maximize team productivity.
- Answered multi-line telephone system, provided information and directed calls.
- Arranged discharges and patient transportations.
- Prepared admissions charts and scanned records.
- Responded to and resolved diverse patient issues with speedy and knowledgeable assistance.
- Orchestrated efficient and thorough replenishment of unit supplies to handle forecasted patient loads.
- Provided clerical support, addressing routine, and special requirements.
Team Lead
Party City Corporation
09.2015 - 01.2019
- Trained new team members by relaying information on company procedures and safety requirements.
- Built strong relationships with customers through positive attitude and attentive response.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Investigated and resolved customer inquiries and complaints quickly.
- Listened to customer needs and desires to identify and recommend optimal products.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Managed efficient cash register operations.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with returns, refunds and resolving transaction issues.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
Education
Certification in Phlebotomy -
Loma Linda University
Loma Linda, CA06.2019
Certificate of completion in Emergency Medical Services -
Crafton Hills College
Yucaipa, CA05.2015
Diploma -
Yucaipa High School
Yucaipa, CA06.2014
Skills
- Adaptable
- Problem Solving
- Teamwork Abilities
- Attention to Detail
- Time Management
- Stress Management
- Active Listening
- Interpersonal Skills
- Customer service
Certification
- BLS for Healthcare Providers, 04/01/22, 04/01/24, X31CFN
- Certified Phlebotomy Technician (CPT), 06/01/19, 06/01/25, N7F9R8T6
- Emergency Medical Technician- Certificate of Completion, 05/01/15, Present, Course completion certificate through accredited program at Crafton Hills College located in Yucaipa, CA. Course included 200 hours of hands-on training with 4 in-field ride alongs.
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Patient Care Technician
TEXOMA MEDICAL CENTER
10.2021 - Current
ER Registrar
TEXOMA MEDICAL CENTER
08.2020 - 10.2021
Contact Center Specialist
Baylor Scott & White Health
12.2019 - 08.2020
Unit Secretary
Loma Linda University Medical Center and University of Loma Linda
12.2018 - 09.2019
Team Lead
Party City Corporation
09.2015 - 01.2019
Certification in Phlebotomy -
Loma Linda University
Certificate of completion in Emergency Medical Services -
Crafton Hills College
Diploma -
Yucaipa High School
Similar Profiles
Kayla KingKayla King
Certified Surgical Technologist at Texoma Medical Center DenisonCertified Surgical Technologist at Texoma Medical Center Denison
Kimberly DeWittKimberly DeWitt
Night Manager for Women's & Children's Services at Texoma Medical CenterNight Manager for Women's & Children's Services at Texoma Medical Center
S. Brooke JonesS. Brooke Jones
Emergency Department Clinical Educator at Texoma Medical CenterEmergency Department Clinical Educator at Texoma Medical Center
KIANNA JONESKIANNA JONES
Patient Care Technician at Texoma Medical CenterPatient Care Technician at Texoma Medical Center
Ta'Briana HordeTa'Briana Horde
Food Delivery Driver at Uber EatsFood Delivery Driver at Uber Eats