Summary
Overview
Work History
Skills
Affiliations
Timeline
Generic

Rebekah Jessop

Eagle Mountain,UT

Summary

Resourceful Software Tester known for high productivity and efficiency in task completion. Specialize in manual testing, automated test scripts, and defect tracking to ensure software quality. Excel in problem-solving, critical thinking, and communication, bringing these soft skills to every project to enhance team collaboration and meet tight deadlines.

Overview

24
24
years of professional experience

Work History

Software Tester

GlobalSim
Sandy, UT
11.2020 - 11.2023
  • Developed and executed test plans, cases and scripts to ensure software quality.
  • Verified functionality of new features and bug fixes by running manual tests.
  • Conducted system integration testing for various components of the application.
  • Reported defects found during testing in a clear and concise manner.
  • Analyzed product requirements, user stories and design documents to create effective test strategies.
  • Performed regression testing after bug fixes or code changes were implemented.
  • Maintained an up-to-date knowledge of current industry best practices related to software testing.
  • Collaborated with developers and other stakeholders to identify areas for improvement in the software.
  • Reviewed existing applications for potential issues before release into production environments.
  • Provided feedback on usability issues encountered during testing sessions.
  • Created detailed reports outlining the status of all tested applications at the end of each cycle.
  • Assisted in developing standard operating procedures for all software testers.
  • Validated that all changes made met customer requirements prior to deployment.
  • Developed comprehensive test plans based on customer specifications and project scope documents.
  • Researched emerging technologies related to software quality assurance processes.
  • Checked software programs for usability, functionality, and design issues.
  • Tracked software bugs and detailed information regarding findings and resolution techniques in documentation.
  • Tested web application compatibility and performance to recommend cross-browser compatibility improvements to web development team.
  • Tested functionality, performance and compliance of each product against design specifications to maintain strong development standards and high customer satisfaction.
  • Completed unit and regression tests on software and individual modules.
  • Met project scope and delivery dates by planning optimal testing schedules.
  • Created and optimized automated testing tools for repetitive tasks.
  • Wrote and updated manual test cases for team use, maintaining optimal organization for maximum productivity.

Fresh Cut Clerk

Ridley's Family Market
Eagle Mountain, Utah
09.2016 - 02.2021
  • Cut fresh produce to customer specifications in a timely manner.
  • Organized and maintained inventory of all fresh cut items.
  • Performed quality control checks on products before packaging for customers.
  • Stocked shelves with freshly cut produce in accordance with company standards.
  • Maintained cleanliness of cutting area, including sanitizing knives and equipment regularly.
  • Followed food safety protocols when handling and preparing fresh cut items.
  • Assisted customers with selecting the freshest cuts of produce available.
  • Ensured that proper labeling was applied to packages of fresh cut items.
  • Monitored temperature levels in refrigeration units to ensure safe storage conditions for product.
  • Restocked shelves as needed throughout the day to ensure availability of product for customers.
  • Communicated effectively with team members regarding stock needs and special orders from customers.
  • Processed customer orders quickly and accurately while adhering to company policies.
  • Inspected incoming shipments for any damaged or expired product prior to stocking shelves.
  • Provided training and guidance to new staff members on proper procedures related to cutting, storing, and packaging fresh cut produce.
  • Applied pricing labels correctly according to current store specials or discounts offered by management.
  • Rotated stock on shelves so that older items were used first, preventing waste due to expiration dates.
  • Computed daily sales totals using cash register system at end of shift and submitted reports accordingly.
  • Built relationships with regular customers by providing friendly service and offering helpful advice on selection of products.
  • Responded promptly to customer inquiries about availability of specific cuts or types of produce requested.
  • Followed company guidelines for cleaning and sanitizing work surfaces and equipment.
  • Monitored work environment to maintain safety, cleanliness and organization.
  • Rotated stock to maintain freshness.
  • Built displays and arranged department products to create attractive presentations, highlighting featured and seasonal items.
  • Followed instructions to properly arrange merchandise items.
  • Loaded, unloaded and moved heavy products using material loading equipment.
  • Assisted customers with product, promotion and policy information.
  • Removed expired and overripe items to provide freshest options and eliminate health risks.
  • Pulled items from stock using lift equipment and added to shelves or bins.
  • Stocked, rotated and faced products with attention to product quality and expiration dates.
  • Answered shopper questions regarding shelf life and appropriate produce storage.
  • Opened boxes and stocked products in appropriate sections.
  • Updated pricing and sales signs to promote merchandise.
  • Assessed floor displays to restock merchandise.
  • Demonstrated familiarity with department products to help customers in selecting items.
  • Identified and quickly handled spill clean-up.
  • Greeted customers and offered to help locate produce items.
  • Maintained current and accurate inventory with cycle counts and audits.
  • Checked prices and located products for customers.
  • Checked delivered merchandise and order information to verify shipment accuracy.
  • Responded to customer feedback, addressing concerns and improving service quality.
  • Monitored temperature controls for produce storage areas to maintain optimal freshness.
  • Conducted daily cleaning tasks, including sweeping, mopping, and sanitizing surfaces.
  • Educated customers on produce storage and preparation techniques to enhance their shopping experience.
  • Provided training to new employees, sharing best practices and departmental procedures.
  • Maintained produce department cleanliness, ensuring a hygienic and appealing shopping environment.
  • Implemented merchandising strategies, creating attractive produce displays to enhance sales.
  • Performed quality checks on produce, removing damaged or spoiled items promptly.
  • Stocked produce displays with fresh fruits and vegetables, keeping items organized and accessible.
  • Assisted in the development of promotional materials, highlighting seasonal or featured produce.
  • Conducted regular price checks, updating pricing signage to reflect current sales and promotions.
  • Assisted customers with product inquiries, providing knowledgeable recommendations on produce selection.
  • Utilized product knowledge to minimize waste, repurposing or discounting near-expiry produce.
  • Operated cash registers, processing customer transactions efficiently and accurately.
  • Participated in inventory counts, verifying stock levels and identifying discrepancies.
  • Collaborated with team members, sharing tasks and supporting department goals.
  • Coordinated with suppliers, ensuring timely delivery of fresh produce.
  • Tracked sales trends, recommending adjustments to produce orders based on customer demand.
  • Managed inventory levels, placing orders for produce as needed to ensure continuous availability.
  • Adhered to health and safety regulations, maintaining a safe shopping environment.
  • Greeted customers to determine wants or needs.
  • Cleaned shelves, counters and tables to maintain organized store.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Answered store and merchandise questions and led customers to wanted items.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
  • Recommended, selected and located merchandise based on customer desires.
  • Described merchandise and explained use, operation and care.
  • Ticketed, arranged and displayed merchandise to promote sales.
  • Bagged or packaged purchases and wrapped gifts.
  • Placed special orders or called other stores to find desired items.
  • Analyzed sales data to identify trends and adjust sales strategies accordingly.
  • Maintained records related to sales for store management.

Cashier

Peterson's Family Market
Riverton, UT
01.2009 - 01.2011
  • Greeted customers and answered any questions they had about the store's products and services.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Issued receipts, refunds, credits or change due to customers.
  • Stocked shelves with merchandise when needed.
  • Answered customer inquiries regarding store policies and procedures.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Ensured compliance with all safety regulations within the store environment.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Organized promotional displays or arrange merchandise on counters or tables to promote sales.
  • Reconciled transactions at end of shift using appropriate forms and reports to verify accuracy of transactions.
  • Identified discrepancies between actual count and register balance; made corrections accordingly.
  • Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
  • Adhered to loss prevention policies such as monitoring suspicious activity in order to prevent shoplifting.
  • Followed company security procedures for handling large sums of money.
  • Performed other duties as assigned by management.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Answered customer questions and provided store information.
  • Collected payments and provided accurate change.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Worked closely with front-end staff to assist customers.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Processed sales transactions to prevent long customer wait times.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Scanned merchandise using point-of-sale system for accurate purchase totals.
  • Helped with purchases and signed customers up for rewards program.
  • Discounted purchases by scanning and redeeming coupons.
  • Directed trash removal and sanitation procedures to keep aisles and register area organized.
  • Verified customer age requirement for alcohol or tobacco purchases.
  • Used suggestive selling techniques to promote add-on sales.
  • Processed credit card, cash, and check payments, ensuring all transactions were accurate.
  • Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
  • Greeted customers promptly and responded to questions.
  • Answered phone calls to assist customers with questions and orders.
  • Processed customer payments quickly and returned exact change and receipts.
  • Counted and balanced cashier drawers.
  • Maintained work area and kept cash drawer organized.
  • Welcomed customers, offering assistance to help find store items.
  • Kept check-out areas clean, organized and well-stocked to maintain attractive store.
  • Built and maintained productive relationships with employees.
  • Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
  • Answered customers' questions and provided information on store procedures or policies.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
  • Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
  • Scanned items and checked pricing on cash register for accuracy.
  • Maintained current knowledge of store promotions to highlight sales to customers.
  • Processed returned merchandise by strictly following store return and exchange procedures.
  • Offered customers carry-out service at completion of transaction.
  • Checked personal identifications during alcohol and tobacco sales.
  • Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
  • Adhered to social distancing protocols and wore mask or face shield.

Deli Clerk

Peterson's Family Market
Riverton, Utah
01.2007 - 03.2008
  • Greeted customers in a friendly and professional manner.
  • Maintained cleanliness of the deli area and equipment.
  • Prepared all food orders according to customer specifications.
  • Stocked shelves with fresh items daily.
  • Rotated product on shelves to ensure freshness.
  • Adhered to health and safety standards while preparing food.
  • Trained new employees on proper handling of food, safety protocols, and customer service techniques.
  • Assisted customers with selecting products from the deli case or menu board.
  • Operated cash register accurately and efficiently for customer transactions.
  • Weighed, wrapped, and labeled meats, cheeses, salads, sandwiches. for customers' orders.
  • Provided accurate pricing information when requested by customers.
  • Performed opening and closing duties such as restocking supplies and cleaning work areas at the end of shift.
  • Followed company recipes for preparing foods such as soups, salads, sandwiches.
  • Ensured compliance with all local health department regulations regarding food preparation and storage procedures.
  • Worked collaboratively with other staff members to ensure efficient operation of the store operations during peak hours of business activity.
  • Offered suggestions for additional items that would complement customer's order selections.
  • Inspected labels on deli products to verify accuracy of pricing.
  • Maintained records such as inventory levels or sales figures.
  • Utilized point-of-sale system to process payments from customers.
  • Resolved customer complaints in a timely manner while maintaining a polite demeanor.
  • Participated in weekly team meetings to discuss performance goals or operational issues.
  • Sanitized and kept work areas tidy by cleaning surfaces, equipment, and floors, removing trash and maintaining machinery.
  • Sliced meats and cheeses and weighed deli items for customers.
  • Operated slicers and other equipment according to company guidelines to minimize accidents or injuries.
  • Responded to customer questions regarding product availability.
  • Updated food displays, cases and other customer-facing areas to increase sales of special items.
  • Checked and recorded refrigerator and freezer temperatures to maintain food quality and freshness.
  • Organized ingredients and restocked supplies to prepare for busy periods.
  • Stored perishable food items in freezer or refrigerator to protect from spoilage.
  • Provided customers with fresh product and correct portion size to minimize shrink.
  • Informed customers of deli specials to increase profits.
  • Documented and entered special orders for event catering and party trays.
  • Followed recipes and customer requests to prepare meals.
  • Checked signage and pricing to verify accurate displays on counters and in cases.
  • Offered samples to promote and upsell specials.
  • Created aesthetically pleasing food arrangements for special orders and party trays.
  • Distributed new item samples to customers to provide opportunities for individuals to try products before purchase.
  • Assessed customer needs, evaluated food allergies and suggested additional menu items as appropriate.
  • Maintained safe food handling practices to prevent germ spread.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
  • Warmly greeted visitors to promote great customer service and positive ordering experience.
  • Talked pleasantly with customers while taking orders and promoted positive image for business.
  • Scrubbed and polished counters to remove debris and food.
  • Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.
  • Welcomed and thanked guests to demonstrate appreciation for patronage.
  • Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
  • Answered questions regarding ingredients and preparation techniques to educate customers before placing orders.
  • Restocked napkins, condiments and utensils at self-service areas during slow periods.
  • Assembled and served meals according to specific guest requirements.
  • Served food and beverages at take-out counters to provide fast service to waiting guests.
  • Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
  • Explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions.
  • Processed payments on cash register and counted back bills and change to patrons.
  • Directed patrons to restrooms and other amenities within facility.
  • Tailored orders to address customer allergies and gluten concerns.
  • Oversaw inventory in buffet and reported replacement needs to kitchen management.
  • Brewed and served coffee and tea with preferred add-ins.

Customer Service Clerk

Peterson's Family Market
Riverton, UT
09.1999 - 08.2004
  • Greeted customers and provided assistance with inquiries.
  • Assisted customers in selecting appropriate products or services to meet their needs.
  • Processed customer orders and payments accurately and promptly.
  • Resolved customer complaints in a timely manner.
  • Answered incoming calls from customers regarding product information, order status, returns, and other related inquiries.
  • Provided product knowledge to customers through verbal communication and written correspondence.
  • Maintained accurate records of customer interactions, transactions, comments and complaints.
  • Performed cashier duties including processing credit card payments and issuing receipts.
  • Monitored inventory levels to ensure availability of merchandise for customers.
  • Maintained a clean work environment by adhering to company safety procedures.
  • Assisted with stocking shelves with merchandise according to store guidelines.
  • Ensured compliance with all applicable laws and regulations concerning the sale of products or services.
  • Collaborated with other departments on special projects as needed.
  • Analyzed sales data to identify opportunities for improvement in customer service processes.
  • Developed promotional materials such as flyers, brochures, coupons to increase customer awareness of products or services offered.
  • Worked closely with management team to implement strategies that would result in increased sales volume.
  • Tracked customer feedback using surveys and other methods to provide insights into areas needing improvement.
  • Recommended process improvements based on customer feedback analysis.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Responded to customer questions about products and services.
  • Greeted customers upon entrance and handled cash and credit transactions.
  • Maintained front check out area to keep traffic flows running smoothly and efficiently.
  • Addressed incoming customer inquiries and offered productive solutions, increasing customer satisfaction ratings.
  • Directed visitors to correct personnel to handle individual concerns.
  • Interacted with customers to provide and process information in response to inquiries, concerns and requests about services and products.
  • Maintained detailed knowledge of customer service initiatives to uphold high standards of service quality.
  • Advised customers on optimal selections based on individual requirements and preferences.
  • Supported customers by phone regarding store operations, products, promotions and orders.
  • Verified order information against system data to prevent errors.
  • Maximized revenue by proactively building and managing key customer relationships.
  • Documented customer orders, processed payments, and coordinated speedy preparation of items.
  • Researched resolutions, contacted necessary departments and responded to customer by phone, mail, or fax as follow-up.
  • Managed efficient front office operations serving many customers per day.
  • Supervised and motivated customer service teams to maximize business performance.
  • Ran daily and reports for managers to use in operational planning.
  • Reconciled accounts, posted daily entries, and conducted financial analysis.
  • Helped customers obtain and services with poised and professional assistance.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Developed strong customer relationships to encourage repeat business.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Used approved scripts to de-escalate angry customers during telephone interactions.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
  • Conferred with customers by telephone or in person to provide information about products or services and take orders.
  • Presented existing and prospective customers with valuable service or product information to aid in decision-making.
  • Assisted customers with price checks, lifting heavy items and addressing other inquiries.
  • Collaborated with sales team members to stay current on inventory levels and resolve item issues.
  • Strengthened customer retention by offering discount options.
  • Took special orders in person and over telephone, generating additional revenue every month.

Skills

  • Test Planning
  • Cross-platform testing
  • Manual Testing
  • Regression Testing
  • Writing test scripts
  • Safe Food Handling
  • Product display
  • Waste Reduction
  • Food Preparation
  • Display Setup
  • Product Knowledge
  • Hand-Eye Coordination
  • Store appearance
  • Positive Attitude

Affiliations

  • Mother
  • Baking, Cooking
  • Time Management
  • Needlepoint
  • Gardening and yard work

Timeline

Software Tester

GlobalSim
11.2020 - 11.2023

Fresh Cut Clerk

Ridley's Family Market
09.2016 - 02.2021

Cashier

Peterson's Family Market
01.2009 - 01.2011

Deli Clerk

Peterson's Family Market
01.2007 - 03.2008

Customer Service Clerk

Peterson's Family Market
09.1999 - 08.2004

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Rebekah Jessop