Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
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Rebekah Johnson

Salem,OR

Summary

Resourceful and experienced worker offering expertise in customer service, scheduling and file management. Detail-oriented team player with strong prioritization and organizational skills. Handles multiple projects simultaneously with a high degree of accuracy. Self motivated work ethic to perform effectively in independent or team environments.

Overview

17
17
years of professional experience

Work History

Senior Home Care Giver

Visiting Angles
02.2023 - Current
  • Assist multiple patients daily with dressing, grooming and feeding needs; helping to overcome, and adapt to mobility restrictions.
  • Assist patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
  • Interact kindly with patients and families and display positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
  • Cook tasty, nourishing meals for patients to promote better nutrition.
  • Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness.
  • Completed entries in log books, journals, and care plans to accurately document and report patient progress.
  • Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.

Custodian

Unitarian Universalist Congregation Of Salem
06.2021 - 02.2023
  • Deep cleaned multiple facilities for a 800 member congregation church including sanctuary, large fellowship hall, multiple meeting rooms and offices and multiple restrooms.
  • Assisted with special facility events by preparing rooms, installing decorations and transporting supplies.
  • Used Google Calendar to plan and coordinate cleaning around 50 events and meeting weekly.
  • Consistent communication with supervisor and church members in regards to scheduling and needs.
  • Identified repair needs and major maintenance concerns, and escalated issues to management.
  • Supervised supplies in inventory and submitted reorder requests.

Crew Trainer

McDonald's
03.2016 - 08.2018
  • Trained 25 other employees in customer service, food safety, and performance requirements.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Designed and executed training programs for new and existing crew members to provide knowledge, skills and techniques in performing tasks.
  • Evaluated value of training programs to determine achievement of desired outcomes, applying necessary modifications.
  • Liaised with other departments to coordinate training activities and resolve any issues or concerns.
  • Set positive example for team members by providing high-quality, efficient service.
  • Multitasked customer service, communication with team, assembling orders, money and food transaction while cleaning and stocking.
  • Greeted customers with smile and provided friendly service to professionally handle every need.

Women's Apparel Lead/Supervisor

Fred Meyer
07.2011 - 08.2013
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Learned every team members' role to offer skilled backup during shortages and high-volume periods.
  • Delivered superior customer service in every interaction and skillfully resolved conflicts.
  • Coordinated supervisory assignments to maintain strong front-line leadership over [Type] operations.
  • Learned and utilized Fred Meyer's inventory and computer systems to ensure accurate inventory and records.
  • Created successful work schedules for teams of 5-10 to maintain deadlines and fully staff shifts.
  • Trained 8 personnel to develop new team leads for department needs.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Monitored workflow to improve employee time management and increase productivity.
  • Achieved results by working with staff to meet established targets.
  • Maintained compliance with company policies, objectives, and communication goals.
  • Conducted routine inspections to check quality and compliance with established specifications.
  • Supervised entire production process, from incoming materials and line preparation to quality assurance inspections and product shipping.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.

Receptionist

Cat Care Professionals
03.2006 - 09.2009
  • Sole receptionist who daily greeted around 30 incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered multi-line phone promptly answering inquiries and directed incoming calls to correct offices.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Restocked supplies and submitted purchase orders to maintain stock levels.
  • Assisted with on-boarding new clients and securing paperwork completion.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Corresponded with clients through email, telephone, or postal mail.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
  • Routed incoming mail and messages to relevant personnel without delay.
  • Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
  • Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Compiled information from files and research to satisfy information requests.

Education

Fashion Design

International Academy of Design And Technology
Tukwila, WA

Skills

  • Skilled in Mediation
  • Business Correspondence
  • Cash Drawer Management
  • Data Entry
  • Overcoming Obstacles
  • Project Support
  • Microsoft Office
  • Appointment Scheduling
  • Attention to Detail
  • Inventory Management
  • Customer Relations

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Senior Home Care Giver

Visiting Angles
02.2023 - Current

Custodian

Unitarian Universalist Congregation Of Salem
06.2021 - 02.2023

Crew Trainer

McDonald's
03.2016 - 08.2018

Women's Apparel Lead/Supervisor

Fred Meyer
07.2011 - 08.2013

Receptionist

Cat Care Professionals
03.2006 - 09.2009

Fashion Design

International Academy of Design And Technology

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Rebekah Johnson