Rebekah Johnson

I started working here as a cocktail and have worked my way up to being head bartender and the night manager. My responsibilities have ranged from taking orders and bringing drinks back to the table, keeping things stocked up and clean. As head bartender I've had tons of success. At one point, I was told that I had done 33% of the business's sales that month. I pride myself in working quick and efficiently and do well under stress. As manager, I've taken over doing the liquor stock and ordering. Part of that has included learning the trends in our business to know when to order more or less. Being a manager has helped me strengthen my problem solving skills and ability to multi-task and stay flexible. Not only do I maintain good relationships with the people I work with, but a huge part of my job is doing that with the customers as well. Keeping people from getting too unruly doing our best to keep them safe is also apart of it. Not only do I have my TIPS certification, but I'm a TIPS certified trainer as well.

• Set up dining room to promote welcoming environment and meet or exceed hospitality and service standards.
• Explained menu items and suggested appropriate options for food allergy concerns.
• Used slow periods to restock supplies, ice, trays, and delivery bags.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Learned and followed local alcohol laws to keep restaurant compliant with regulations.
• Processed orders and sent to kitchen employees for preparation.
• Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
• Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.

• Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
• Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
• Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand.
• Running food to the various floors in the hospital, being mindful of different allergies and dietary restrictions.
• Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.

• Helped guests at tables when in need of assistance.
• Assisted servers with delivering food, filling beverages, and retrieving items for guests.
• Established welcoming atmosphere by greeting each guest warmly.
• Trained new staff in front-of-house procedures, customer relations, and cleaning.
• Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
• Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

• Bussed and reset tables to keep dining room and work areas clean.
• Cultivated warm relationships with regular customers.
• Maintained clean and organized dining areas to uphold restaurant hygiene standards.
• Set positive tone for entire dining experience as first point of contact for incoming guests.
• Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
• Served food and beverages promptly with focused attention to customer needs.
• Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.