Rebekah Jorjorian
North Adams,MA
Summary
Detail-oriented and organized administrative and management professional with more than 15 years of experience in office operations, administrative support, and customer service management. Adaptable across multiple industries with a demonstrated ability to prioritize tasks and meet deadlines. Highly organized and self-motivated with excellent communication and leadership skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
Work History
Administrative Outreach Support Specialist
Landmark Health/Optum
05.2022 - Current
- Provide support across 3 departments including outreach team, physicians, nurses, and other medical staff to ensure efficient communications and accurate medical record database
- Coordinate patient care services by managing a high volume of daily incoming and outbound calls, emails, and chats resulting in an organized appointment schedule
- Support the outreach team by confirming upcoming initial appointments, organizing data in daily reports, and responding to patient objections, resulting in achieving and exceeding market quarterly engagement metrics.
Office/Shipping Coordinator
Altiplano Inc
08.2021 - 04.2022
- Processed invoices and prepared all packages for shipping
- Ordered office supplies to maintain optimum stock levels
- Answered and managed high volume of incoming emails, messages, and phone calls from customers
- Assisted in preparation and distribution of all marketing materials
- Processed invoices and purchase orders
- Conducted research projects as requested by management.
Administrative Operations Manager
Landmark Psychiatry
11.2018 - 06.2021
- Managed all aspects of 3 departments including front desk reception, medical records, and patient relations department
- Provided excellent customer care for all escalated patient issues
- Developed and implemented strategies to improve operational efficiency and reduce costs
- Successfully managed and coordinated administrative operations, including personnel, budgeting, payroll, and scheduling activities
- Collaborated across 5 departments to coordinate resources and patient care
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Developed and implemented standard operating procedures, ensuring consistency across all departments.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Education
Business Administration -
Berkshire Community College
North Adams, MaMassage Therapy -
Chicago College of the Healing Arts
Chicago, IlHigh School Diploma -
Deerfield High School
Deerfield, IlSkills
- Project Management
- Microsoft Office
- Customer Relations
- Issue Resolution
- Data Categorization
- Time Management
- Verbal and Written Communication
- Accountability
- Report Preparation
- Attention to Detail
- Project Coordination
- Customer Needs Assessment
- Teamwork and Collaboration
- Data Collection
- Call Center Operations
- Customer Communication and Empathy
- Collaborative Team Player
- Training and coaching
Timeline
Administrative Outreach Support Specialist
Landmark Health/Optum
05.2022 - Current
Office/Shipping Coordinator
Altiplano Inc
08.2021 - 04.2022
Administrative Operations Manager
Landmark Psychiatry
11.2018 - 06.2021
Business Administration -
Berkshire Community College
Massage Therapy -
Chicago College of the Healing Arts
High School Diploma -
Deerfield High School
Similar Profiles
Nichola Elena JoubertNichola Elena Joubert
Nurse practitioner HH and telemedicine at Landmark health/OptumNurse practitioner HH and telemedicine at Landmark health/Optum
Maria PaduaMaria Padua
Associate Clinical Admin Coordinator at Landmark Health/OptumAssociate Clinical Admin Coordinator at Landmark Health/Optum
Denielle L. SteckDenielle L. Steck
Talent Acquisition Consultant at Landmark Health/OptumTalent Acquisition Consultant at Landmark Health/Optum