Rebekah Jude
Acworth,GA
Summary
Creative and engaging Account Manager bringing years of dynamic and diverse management experience. Recognized for essential business acumen and focus through budgetary and deadline adherence, innovative sales techniques and concept solutions. Visionary leader dedicated to aligning organizational business goals with quality work to achieve consistent success.
Overview
19
19
years of professional experience
Work History
Account Lead
Hire velocity
06.2021 - Current
- Hire Velocity partners with clients across nearly every industry to solve recruiting challenges and achieve sustained challenges and achieve sustained outcomes
- Consistently recognized as a partner that goes the "extra mile" we are devoted to delivering outstanding customer service
- Managed 25 accounts in high earnings since Oct of 2021 the team I led has brought in 2,227,290.18 with 180 of them being my starts.
- Researched competitors and customer business models for sales strategy development.
- Pitched to new clients by leveraging client base and targeting strategic partnerships.
- Developed successful customer relationships and quickly resolved service requests to increase sales.
- Led 5 account managers to drive down time to resolve issues, resulting in a 25% boost in key client retention
- This led to 32% more revenue per year
- Collaborated with marketing and analytics to determine root causes of customer complaints
- Achieved 20% lower customer complaints across the business
- Boosted customer satisfaction ratings 30% among repeat clients
- Agreeing on a recruitment mandate with the organization
- Searching for and approaching suitable candidates
- Running job ads to attract applicants
- Managing the interview, assessment, and shortlisting processes
- Maintaining a lead database
- Coaching and mentoring junior Recruiters
- Selling and marketing
- Responsible for building and managing a portfolio, driving revenues within the assigned Account or the portfolio of Accounts, by being the owner of the entire Opportunity Management cycle
- That involves identifying business opportunities, selling, service delivery, and negotiations
- Client Delivery: Work closely with the delivery teams to ensure that the team understands the customer requirements and is aligned
- Negotiation and On-boarding: Coordinate with the consultants to ensure fitment with the client needs; negotiate the rates or salaries; and ensure on-boarding, as per customer requirements
- Responsible for handling complete recruitment life cycle for high-end or niche requirements from the client
- Thoroughly understand and work on the requirements of the client and guiding the team to work
- Analyzing, Screening, & Submitting consultant profiles as per client requirements
- Conduct initial screenings, reference checks, negotiate pay rate, relocation, coordinate client interviews and work with the Account Managers to close the position
- Responsible for maintaining and communicating candidate follow-up and status update on a regular basis.
- Built and maintained productive relationships with customers and internal partners.
- Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
- Met, engaged and pursued customers through networking, referrals and marketing.
- Generated sales audit reports to track and review performance.
- Negotiated contracts and closed agreements to maximize profits.
- Input data into CRM system to manage existing portfolios and potential leads.
- Acted as main point of contact in matters relating to client concerns and needs.
- Used CRM database to track referral and appointment data.
- Followed up with key account business partners to maximize account potential and generate project leads.
General Manager
Restaurants, Inc
07.2008 - 06.2021
- Before moving to assistant for three years during my time at Checkers
- Inventory, Team Building, trainer, Management, Scheduling, Hiring and Training
- Improved customer relations, maintained brand loyalty, and recaptured lost revenue opportunities by smoothly handling escalated problems
- Supported budget development and forecasting with cost-saving measures and revenue enhancements
- Helped senior managers run smooth operations by independently handling day-to-day requirements
- Promoted products with successful sales based on effective planning, merchandising, and employee preparation
- Maintained operational performance by skillfully handling opening and closing tasks
- Delegated tasks to 35 staff members and monitored completion to verify quality and completeness of work
- Optimized inventory for maximum sales with minimum debt burden
- Developed and distributed many reports to inform stakeholders
- Coordinated employee schedules to provide adequate coverage according to business demands
- Monitored performance of 35-employee team and implemented merit increases or corrective actions according to performance evaluations
- Reduced corporate costs by addressing shrinkage, employee turnover, and vendor pricing
- Assisted with training and developing new team members in company policies, procedures, and standards
- Reviewed consumer trends and leveraged findings to forecast sales and inform purchasing requirements
- Increased revenue by collaborating with upper management to develop, implement, and monitor business improvements
- Boosted annual sales through targeted marketing campaigns and exclusive brand partnerships
- Met customer demands by tracking market changes and adapting strategies to match
- Maximized employee performance with effective training and close mentoring
- Kept all paperwork current and compliant with internal standards and legal requirements
- Directed daily store operations, including staff management, task delegation, merchandising, and customer service
- Controlled labor costs by streamlining workflow based on expected demands
- Contributed to effective decision-making with detailed reports on daily operations
- Oversaw employee training and all staff management tasks
- Brought in well-qualified employees to fill important vacancies, targeting recruitment strategies to reach key candidates
- Eliminated resource waste through effective monitoring and improved controls
- Managed daily workloads by organizing effective schedules and delegating tasks
- Reduced turnover through morale-boosting strategies such as employee appreciation days and effective training policies
- Resolved employee, customer, and vendor issues using strong conflict mediation and problem-solving abilities
- Improved business operations by tracking trends and adjusting business strategies to better align with needs
- Guaranteed top-notch service standards and memorable customer experiences for every guest
- Developed staff members with successful training programs based around culture focused on employee empowerment and customer service
- Identified financial strengths and weaknesses by regularly reviewing KPIs and tracking sheets
- Managed customer experiences with a close eye on customer and team member interactions, touchpoints, and methods of engagement
- Delivered products of consistent quality to customers by working directly with vendors on delivery and production issues
- Built a strong, resilient team by identifying and onboarding highly qualified candidates for key front-line and senior management positions.
Universal Associate Banker Teller
Wells Fargo
08.2016 - 11.2017
- Provides exceptional customer service working with customers
- Maintained strict compliance with banking standards, regulations, and laws
- Deepened customer relationships through knowledgeable support for day-to-day banking needs
- Helped customers achieve financial goals with active referrals to on-site specialists
- Increased revenue by cross-selling customers on different bank products and services
- Kept accurate drawer counts with correct handling of cash transactions
- Retained and acquired customers by delivering exceptional service with friendly approach
- Fixed functional issues by updating software systems with latest patches and correcting settings
- Restored optimal performance levels by calibrating machinery to match specifications
- Identified performance issues based on customer feedback and direct testing, planning cost-effective and speedy fixes
- Resolved emergency issues for customers at any time, quickly restoring vital services
- Corrected problems with office equipment such as printers, fax machines, and copiers
- Managed customers' checking, savings, and investment accounts with knowledgeable strategies
- Cultivated trusting relationships with customers with confident and professional approach
- Assessed customer accounts to identify potential suspicious activity and discrepancies
- Boosted sales of loan products by offering services to new and established customers
- Secured currency and coin with good control systems and day-to-day management
- Handled supplementary services such as utility payments with accuracy and speed
- Managed efficient transactions such as deposits, plan contributions and supply purchases for checks or new cards.
Teller/ Credit Clerk
North Georgia National Bank
01.2007 - 01.2009
- Reviewed credit applications to verify accuracy and completeness of data
- Maintained charge and payment records for customer accounts
- Evaluated credit records and payment histories to determine credit eligibility
- Maintained security, protecting sensitive data and financial records
- Maintained strict compliance with banking standards, regulations, and laws
- Deepened customer relationships through knowledgeable support for day-to-day banking needs
- Retained and acquired customers by delivering exceptional service with friendly approach
- Kept accurate drawer counts with correct handling of cash transactions
- Helped customers achieve financial goals with active referrals to on-site specialists
- Boosted team success by training new employees on procedures and sales strategies
- Prevented fraud by spotting suspicious behavior and identifying problematic transactions
- Boosted revenue through consistent promotion of bank products
- Received checks and cash for deposits, verifying amounts and checking accuracy of deposit slips
- Opened, closed, and updated accounts based on individual customer needs
- Met customer needs consistently with knowledgeable and fast service
- Managed efficient transactions such as deposits, plan contributions and supply purchases for checks or new cards
- Secured funds with careful attention to bank processes and legal requirements
- Counted every piece of currency carefully when accepting or dispensing cash
- Handled supplementary services such as utility payments with accuracy and speed
- Upheld recordkeeping requirements by fully documenting each transaction.
Education
Bachelor of Science - Human Resource Management
Western Governors University
Salt Lake City, UT06.2020
Associates - Human Resource Management
Georgia Northwestern Technical College
Rome, GA03.2010
Skills
- Staff training/recruitment
- Microsoft Office
- Time management
- HR guidance
- Customer service
- Multi-Tasking
- HRIS
- Leadership
- Human Resources
- Performance Management
- Labor Cost Analysis
- Sales Support
- Microsoft Excel
- Microsoft Word
- Forecasting
- Social Media Skills
- Problem Solving
- Relationship Building
- ICIMS system
- Greenhouse
- Taleo ATS
- Jobvite
- ADP
Timeline
Account Lead
Hire velocity
06.2021 - Current
Universal Associate Banker Teller
Wells Fargo
08.2016 - 11.2017
General Manager
Restaurants, Inc
07.2008 - 06.2021
Teller/ Credit Clerk
North Georgia National Bank
01.2007 - 01.2009
Associates - Human Resource Management
Georgia Northwestern Technical College
Bachelor of Science - Human Resource Management
Western Governors University