Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rebekah Keith

Durham,NC

Summary

Proven Quota Analyst at Charter Communications with a strong background in analytical thinking and SQL databases. Excelled in cross-functional team leadership, driving process improvements and efficiency gains. Skilled in documentation and reporting, adept at transforming data into actionable insights, enhancing business growth. Demonstrated excellence in team collaboration and problem-solving, significantly improving operational workflows. Reliable business professional with experience in process improvement . Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency.

Overview

11
11
years of professional experience

Work History

Quota Analyst

Charter Communnications
06.2019 - Current
  • Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
  • Validated results and performed quality assurance to assess accuracy of data.
  • Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.
  • Queried databases for information needed for report processing.
  • Recommended process improvements to continually identify, analyze and fix constraints and challenges.
  • Identified and resolved problems through root cause analysis and research.
  • Performed system analysis, documentation, testing, implementation, and user support for platform transitions.
  • Identified trends and patterns in large datasets, leading to actionable insights for business growth.
  • Generated reports detailing findings and recommendations.
  • Gathered, organized and input information into digital database.

Routing Specialist

Charter Communnications
11.2016 - 02.2019
  • Provided support to drivers experiencing difficulties with their assigned routes or GPS devices, promptly resolving issues as they arose.
  • Created detailed reports on route performance, identifying areas for improvement.
  • Managed the implementation of new routing software platforms, resulting in a smoother workflow transition for the team.
  • Implemented GPS tracking technology to monitor driver progress and improve route accuracy.
  • Evaluated driver schedules to ensure optimal coverage during peak hours, minimizing delays and maximizing productivity.
  • Assisted in the development of training materials for new Routing Specialists, fostering professional growth and knowledge sharing.

Retail Sales Associate

Charter Communications, Time Warner Cable
04.2015 - 02.2016
  • Greeted customers and helped with product questions, selections, and purchases.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Answered questions about store policies and addressed customer concerns.
  • Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Utilized upselling techniques to promote additional products and increase sales.
  • Engaged in friendly conversation with customer to better uncover individual needs.

Customer Service Representative

Time Warner Cable
10.2013 - 02.2015
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Maintained up-to-date knowledge of product and service changes.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.

Education

High School Diploma -

Athens Drive High School
Raleigh, NC

Skills

  • Analytical Thinking
  • MS Excel
  • Team Collaboration and Leadership
  • Documentation And Reporting
  • Excel proficiency
  • Information Gathering

Timeline

Quota Analyst

Charter Communnications
06.2019 - Current

Routing Specialist

Charter Communnications
11.2016 - 02.2019

Retail Sales Associate

Charter Communications, Time Warner Cable
04.2015 - 02.2016

Customer Service Representative

Time Warner Cable
10.2013 - 02.2015

High School Diploma -

Athens Drive High School

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Rebekah Keith