Rebekah K. Wright
Orlando
Summary
Caring Social Worker offering case management expertise with proven competence to quickly build trust and rapport with clients from diverse cultures. Highly adept at case planning and diagnosis management. Committed to achieving high-quality, cost-effective care for patients and families.
Overview
10
10
years of professional experience
5
5
years of post-secondary education
Work History
Case Assessment & Planning
Advent Health
Orlando
07.2024 - 08.2025
- Evaluating client needs, identifying goals, and creating comprehensive care plans.
- Connecting clients with appropriate community resources, services, and support systems.
- Representing and advocating for clients' rights and needs within their care system.
- Proficiency with case management software and databases for tracking client progress and maintaining records.
- Knowledge of relevant laws, regulations, and standards governing case management.
- Provides consult services for patients who may possibly lack decision making capacity.
- Follows the guardianship (temporary/ permanent) policies and procedures and coordinates with Care Management leadership throughout the process.
- Provides consult services for foster care and adoptions.
Neurology Coordinator
Advent Health
Orlando
01.2020 - 12.2024
- Coordinate Provider Schedule.
- Submit provider claims.
- Assist patients with their bill.
- Resolve bill issues and resubmit them to the insurance company.
- Acts as a liaise between the patient and the doctor.
- Obtain prior authorization and referrals.
- Manage Neuromuscular email and fax.
- Performs indirect patient care duties related to admission, transfer, and discharge.
- Handled inquiries submitted by phone and electronic communication.
- Run claims for the different providers.
- Obtain and enter demographic and insurance information.
Case Management Intern
Grace Medical Home
01.2023 - 06.2024
- Provide social services to patients.
- Help patients find needed resources in their area.
- Help organize groups and task forces for social change events.
- Assisted with the food pantry.
Registration
FL Hospital
11.2015 - 01.2017
- Greets all customers (patients, guests, families, staff, physicians, vendors, etc.) helpfully and courteously while extending exemplary customer service.
- When working in Guest Services, performs other specialty services and duties as requested to ensure the smooth operation of the Guest Services/Information Department.
- Registers patients for Outpatient and Inpatient services, ensuring patient demographics and account information are appropriate for patient account type as determined by patient's visit and as directed by department leadership.
- Meets or exceeds accuracy standard goal determined by department leadership.
- Ensures integrity of patient accounts by working error reports daily, entering accurate data, and documenting all attempts to collect and obtain missing documentation.
- Meets or exceeds the upfront collection standard goal assigned to the location of responsibility to protect the financial standing of Florida Hospital.
- Performed eligibility and benefits verification applicable to patients' visits.
- Collected copayments, deductibles, and coinsurances.
Medical Receptionist
Advent Health
- Greet Patients by partnering with department medical staff and providing excellent patient care.
- Quickly answered incoming telephone calls.
- Scheduling appointments and procedures for patients such as diagnostic tests, biopsies, follow-up appointments, PAR, and consult appointments.
- Verifying insurance and entering insurance in the appropriate system.
- Collecting copayment.
- Reviewing new patient registration and entering patient information into the practice's designated system.
- Serves as a liaison between patients and medical support staff.
- Obtained authorization for the inpatient and outpatient services (Inpatient/outpatient chemotherapy, labs, office visits, pathology, etc.).
- Prioritizes and transcribes all types of physician orders.
- Performs indirect patient care duties related to admission, transfer, and discharge.
- Notifies and calls other departments or physicians when necessary and places appropriate information on the chart, chart forms, computer, and electronic record.
Education
Bachelor of Science - Health Administration
Seminole State College
01.2018 - 12.2022
Master in Social Work - Medical Social Work
Walden University
Skills
- Assessment and Planning
- Communication
- Empathy
- Cultural Competence
- Advocacy
- Case management
References
Available upon Request
Timeline
Case Assessment & Planning
Advent Health
07.2024 - 08.2025
Case Management Intern
Grace Medical Home
01.2023 - 06.2024
Neurology Coordinator
Advent Health
01.2020 - 12.2024
Bachelor of Science - Health Administration
Seminole State College
01.2018 - 12.2022
Registration
FL Hospital
11.2015 - 01.2017
Medical Receptionist
Advent Health
Master in Social Work - Medical Social Work
Walden University