Rebekah Lambert
Hayden,AL
Summary
Dynamic Customer Relations and Development Manager at Iron Valley Supply Company with a proven track record in enhancing customer satisfaction and retention. Skilled in conflict resolution and staff training, I streamlined complaint processes, reducing resolution time significantly. Adept at building relationships and implementing policies that drive operational efficiency and team success.
Overview
31
31
years of professional experience
Work History
Customer Relations and Development Manager
Iron Valley Supply Company
04.2021 - Current
- Resolved customer inquiries, improving satisfaction through effective communication and problem-solving skills.
- Assisted in training new representatives, enhancing team efficiency and service quality.
- Managed multiple customer accounts, ensuring accurate information was provided to meet needs.
- Streamlined processes for handling complaints, reducing resolution time and increasing customer retention.
- Developed training materials for staff, promoting consistent service delivery across departments.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
Customer Care Representative
Iron Valley Supply Company
03.2019 - 04.2021
- Resolved customer inquiries efficiently through multiple communication channels, enhancing overall customer satisfaction.
- Collaborated with team members to streamline processes, improving response times for service requests.
- Educated customers on product features and services, fostering informed decision-making and loyalty.
- Mentored new representatives on best practices for handling complex customer interactions effectively.
- Led initiatives to improve customer care protocols, resulting in increased operational efficiency and reduced escalations.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Navigated multiple computer systems and applications to find information.
- Developed effective time management strategies to efficiently handle multiple tasks simultaneously without compromising quality.
Payables Clerk
Bangers LP
04.2013 - 04.2019
- Processed customer transactions efficiently, ensuring accuracy and compliance with company policies.
- Maintained organized filing systems, facilitating quick access to essential documents and information.
- Collaborated with team members to streamline operational workflows, enhancing overall efficiency.
- Monitored office supplies and equipment usage, recommending purchases to support operational needs.
- Implemented improvements in data entry processes, reducing errors and increasing productivity.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
Business Owner
Self Employed
09.1994 - 02.2001
- Developed and implemented strategic business plans to drive growth and profitability.
- Managed daily operations, ensuring seamless workflow and customer satisfaction.
- Established strong relationships with suppliers to enhance product quality and reduce costs.
- Analyzed market trends to identify new opportunities and adapt service offerings accordingly.
- Consulted with customers to assess needs and propose optimal solutions.
- Achieved consistent growth in annual revenue through strategic planning and execution of sales initiatives.
- Conducted market research to inform product development decisions and identify potential growth areas.
Education
Woodham High School
Pensacola05-1992
Cosmetology
George Stone Vocational
Pensacola05-1992
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Staff training and development
- Task delegation
- Goal setting
Timeline
Customer Relations and Development Manager
Iron Valley Supply Company
04.2021 - Current
Customer Care Representative
Iron Valley Supply Company
03.2019 - 04.2021
Payables Clerk
Bangers LP
04.2013 - 04.2019
Business Owner
Self Employed
09.1994 - 02.2001
Woodham High School
Cosmetology
George Stone Vocational
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