Summary
Overview
Work History
Education
Skills
Timeline
Generic

REBEKAH LAURET

Provo,UT

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

10
10
years of professional experience

Work History

Customer Care Administrator

Solcius
07.2022 - Current
  • Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution, all through email or requesting an agent to make a phone call.
  • Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.
  • Performed duties and provided service in accordance with established operating procedures and company policies.
  • Monitored metrics and developed actionable insights to improve efficiency and performance.

Underwriter

Solcius
03.2022 - 07.2022
  • Responsible for reviewing and pushing cases forward towards perfect packet and towards customer installs
  • Reviewing documents submitted, and making changes in salesforce all with the purpose of getting a project ready for installation=
  • Working in SketchUp to place solar panels as placed in the permit design, making small adjustments as needed to trees, and building or changing simple structure.
  • Documented underwriting decisions and provided evidence of compliance with applicable regulations.
  • Identified and resolved application discrepancies for accuracy and compliance with relevant regulations.

WorkForce Management Analyst

GoHealth
09.2020 - 03.2022
  • Assessing time worked, imputing call outs, and entering time requested by agent’s managers
  • Set and adjusted to schedules to maintain optimal coverage and service levels.
  • This involved keeping track of time usage per employee and assisting in reviewing previous day’s attendance
  • Using Verint I adjusted agents schedules, removing, adding, and tracking occurrences.
  • Generated and analyzed reports to monitor employee engagement and attrition trends.

Licensing Administrator

Vivint SmartHome
04.2019 - 08.2020
  • Responsible for assisting sales reps and technicians in getting licensed in their respective states
  • Performed routine data entry or document management.
  • Stayed up-to-date on Texas laws and licensing requirements to complete accurate and efficient reviews.
  • Worked closely with applicants to determine eligibility and verify accuracy and integrity of application data.
  • Worked as a Public Notary in this position
  • Issued various permits and licenses for Technicians to be able to install and work on HVAC systems.
  • Managed time efficiently in order to complete all tasks within deadlines.

Account Creations Coach

Vivint Home Security
05.2018 - 04.2019
  • Responsible for training new hires and ensuring that they have an accurate understanding of their role
  • Assisted in answering questions from agents in the capacity of a coach
  • Also worked to observe and maintain using workforce management
  • Using IEX I adjusted agents schedules, removing, adding, and tracking occurrences
  • Used forecasting metrics to meet key performance indicators such as adherence, answer time, and ready on call time
  • Used a real time tracking system to watch for agents who are out of adherence, and work with them and their manager to adjust current behavior
  • I also assisted in using the forecast and real time tracking system for VTO/PTO or other workforce requests.

Account Creations Agent

Vivint Home Security
05.2015 - 05.2018
  • Responsible for entering data into the system from sales reps and techs working out in the field
  • Assisted technicians in the activation of new accounts
  • Also performed as a solution specialist when handling “escalated” or “unique circumstance” accounts
  • Conducted any requested audits for specific data.
  • Educated clients on relevant policies and options and answered questions to remedy issues.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Maintained up-to-date knowledge of product and service changes.

Deli Clerk

WinCo Foods
06.2013 - 08.2015
  • Assisted in responsible and safe food prep and handling
  • Provided excellent customer service by assisting customers in finding what they needed, provided new recommendations, and ensuring they left satisfied.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.

Education

High School Diploma -

Timpanogos High School
Orem, UT

Associate - Arts, Art and Design

Utah Valley University
Orem, UT
08.2021

Skills

  • Experience using Microsoft office, Google Workspace, the workforce management program IEX and Verint
  • Teamwork and Collaboration
  • Written Communication
  • Computer Skills
  • Organizational Skills
  • Self-Directed
  • Attention to Detail
  • Basic Math
  • Organization and Time Management
  • Calm Under Pressure
  • Dependable and Responsible

Timeline

Customer Care Administrator

Solcius
07.2022 - Current

Underwriter

Solcius
03.2022 - 07.2022

WorkForce Management Analyst

GoHealth
09.2020 - 03.2022

Licensing Administrator

Vivint SmartHome
04.2019 - 08.2020

Account Creations Coach

Vivint Home Security
05.2018 - 04.2019

Account Creations Agent

Vivint Home Security
05.2015 - 05.2018

Deli Clerk

WinCo Foods
06.2013 - 08.2015

High School Diploma -

Timpanogos High School

Associate - Arts, Art and Design

Utah Valley University

Similar Profiles

CREATE PROFILE
REBEKAH LAURET