Rebekah Lavery
Kennewick,WA
Summary
Dynamic customer service professional with extensive experience at Red Door Party Rentals, excelling in problem resolution and team collaboration. Proven ability to ensure customer satisfaction and operational efficiency, while managing reservations and logistics. Skilled in food safety practices and cash handling, consistently delivering exceptional service in fast-paced environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service
Red Door Party Rentals
Kennewick, US
05.2023 - Current
- At Red Door Party Rentals, I took care of our customers by either looking at an email they sent us about reserving tables, chairs, etc. but also taking calls or people coming into the store and making a reservation.
- I made sure that everything on the reservation was correct and making sure that they had everything for the event they were getting everything for.
- Not only did I put the orders in, but I made sure that everything would be ready for the day of pickup.
- Some ways I did that were cleaning tables and chairs, washing dishes, doing laundry and ironing.
- After everything is ready and it was the day of pick up, I made sure everything is paid for and then we would load the customer up, making sure they get everything they pay for.
- Then when it is time for return, we would unload the customer, making sure everything is there and sending them on their way.
Waitress
Ruby Tuesday
Sioux Falls, US
10.2023 - 02.2024
- For Ruby Tuesdays I was a server, for my duties there I would introduce myself to the customer and see what they would need and bring their food to the table, making sure everything was good for everyone.
- I also would roll silverware and sometimes had to substitute in being a host.
- We also worked as a team and helped each other out, if that was helping them bring food to the table or even checking in on their table because of how busy they were.
Head Barista
Scooter's Coffee
Sioux Falls, US
08.2023 - 02.2024
- At Scooters Coffee we took care of our customers, trying to get exactly what they needed.
- We had a walk-in sitting area and a drive thru so sometimes we took face-to-face orders, or we took orders off of a headset.
- We always asked if they needed anything else and then start making an amazing drink.
- As a Head Barista I had to make sure that everyone is doing their job but not just that, I had to make sure everyone was happy.
- I made the drinks as much as anyone else. It was a team effort.
Shift Lead
Little Caesars
Sioux Falls, US
03.2020 - 08.2022
- At Little Caesars I started off as a cashier, so I would take the orders of our customers in person or on the phone.
- I would then take payment and hand them their pizza.
- As I worked their longer, I was able to work in the back to make the pizza, I still had responsibilities to be upfront to take the orders, but it expanded.
- As time went on, they saw the potential I had, and I became a Shift Lead.
- I was able to clean dishes, clean the big machines that needed special care and still did the other responsibilities I had before but also making sure that everyone was happy and was where they needed to be.
- When it gets busy being in your spot is kept to making things go smooth.
Education
High school diploma -
Roosevelt High School
Sioux Falls, SD05.2020
Skills
- Serving and food service
- Computer operation
- Problem resolution
- Commercial cleaning
- Basic math skills
- Front desk management
- Busser duties
- Food safety practices
- Customer service excellence
- Organizational skills
- Shift management
- Cashiering expertise
- Barista skills
- Communication skills
- Phone communication proficiency
- Receiving shipments efficiently
- Greeting customers warmly
- Host/hostess responsibilities
- Restaurant experience
- Coffee preparation expertise
- Time management abilities
- In-person customer service engagement
- Cash handling proficiency
- Team collaboration
Certification
- Driver's License
- Food Handler Certification
Timeline
Waitress
Ruby Tuesday
10.2023 - 02.2024
Head Barista
Scooter's Coffee
08.2023 - 02.2024
Customer Service
Red Door Party Rentals
05.2023 - Current
Shift Lead
Little Caesars
03.2020 - 08.2022
High school diploma -
Roosevelt High School