Rebekah Lee
Hot Springs,AR
Summary
Dynamic and service-oriented professional with extensive experience at Quapaw Baths & Spa, excelling in front desk operations and client relations. Proven ability to enhance customer satisfaction through effective appointment scheduling and strong communication skills. Recognized for streamlining processes, resulting in reduced wait times and improved client experiences.
Overview
9
9
years of professional experience
Work History
Receptionist
Quapaw Baths & Spa
06.2022 - Current
- Managed front desk operations, greeting clients and directing inquiries.
- Scheduled appointments and maintained calendar for services offered.
- Processed payments and handled cash transactions accurately.
- Assisted in maintaining cleanliness and organization of reception area.
- Provided information about spa services, enhancing client experience.
- Collaborated with staff to ensure seamless service delivery for guests.
- Addressed client concerns promptly, fostering positive relationships.
- Utilized scheduling software to optimize appointment flow and efficiency.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Managed multiple tasks and met time-sensitive deadlines.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Maintained confidentiality of information regarding clients and company.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
Sales Associate
Ollie's Bargain Outlet
05.2019 - 06.2022
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Operated cash register efficiently, ensuring accurate transactions and customer satisfaction.
- Maintained organized sales floor by restocking merchandise and arranging displays attractively.
- Collaborated with team members to achieve daily sales targets and improve store performance.
- Implemented promotional displays to highlight seasonal items and increase customer engagement.
- Monitored inventory levels regularly, assisting in stock replenishment and loss prevention efforts.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
Sales Associate
Dollar General
05.2017 - 05.2019
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
- Implemented feedback from customer surveys to improve shopping experience and meet customer needs.
- Streamlined checkout process, significantly reducing wait times and improving customer satisfaction.
- Participated in visual merchandising, creating attractive displays that stimulated customer interest and sales.
- Increased customer loyalty with personalized shopping experiences and attentive service.
- Managed efficient cash register operations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Education
Associate of Arts -
National Park College
Hot Springs, ARSkills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Verbal and written communication
- Customer/Client relations
- Appointment scheduling
- Greeting and seating clients
- Data inputting
- Multi-line telephone operation
- Document management
- Professional demeanor
- Calendar management
- Service-oriented mindset
- Multi-line telephone systems
- Information protection
- Front desk operations
- Phone etiquette
- Meticulous and organized
- Reception desk management
- Multitasking and prioritization
- Multi-line telephone skills
- Professional and polished presentation
- Positive and professional
- Calm demeanor
- Customer service
- Attention to detail
- Payment processing
- Courteous and professional
- Computer proficiency
- Relationship building
- Visitor and customer relations
- Documentation
Timeline
Receptionist
Quapaw Baths & Spa
06.2022 - Current
Sales Associate
Ollie's Bargain Outlet
05.2019 - 06.2022
Sales Associate
Dollar General
05.2017 - 05.2019
Associate of Arts -
National Park College