Rebekah Le Roy
Saratoga Springs,NY
Overview
9
9
years of professional experience
Work History
Head Server/Bartender
The Galley Bar and Grill
Ballston Spa, NY
05.2023 - Current
- Collaborated with owners to streamline bar procedures and daily operations.
- Trained and supervised new hires to maintain high service standards.
- Developed promotional events to increase sales monthly.
- Resolved any customer complaints or service issues both promptly and professionally.
Reception Manager
The Juliana Resort
Diamond Pointe, NY
04.2021 - 10.2023
- Trained and supervised approximately 10 new hires to ensure constant delivery of excellent customer service.
- Managed daily front desk operations such as check-ins and visitor handling.
- Coordinated with other departments to ensure seamless hotel operations.
- Monitored staff performance and reported back to hotel ownership.
- Maintained secure and accurate guest records.
Store Manager
Exhale
Saratoga Springs, NY
05.2017 - 03.2020
- Monitored inventory levels and coordinated directly with distributors.
- Hired and trained new team members.
- Tracked sales data and developed promotions to boost store revenue.
- Implemented a new Point of Sale system (ShopKeep) to operate and manage in-store sales.
Education
B.A. - Psychology
SUNY Empire State College
Saratoga Springs, NY05.2025
Bachelor of Arts - Psychology
University of Maine
Orono, ME05-2020
Skills
- Customer service
- Staff training
- Operations management
- Sales promotion
- Communication skills
- Attention to detail
- Critical thinking
- Conflict resolution
Timeline
Head Server/Bartender
The Galley Bar and Grill
05.2023 - Current
Reception Manager
The Juliana Resort
04.2021 - 10.2023
Store Manager
Exhale
05.2017 - 03.2020
B.A. - Psychology
SUNY Empire State College
Bachelor of Arts - Psychology
University of Maine