Summary
Overview
Work History
Education
Skills
Timeline
Receptionist

Rebekah Long

Mooresville,NC

Summary

Dynamic and detail-oriented professional with extensive experience at Piedmont HealthCare, excelling in customer service and appointment scheduling. Proven ability to enhance office efficiency through strong organizational skills and effective communication. Adept at managing multi-line phone systems and maintaining accurate records, ensuring a seamless experience for clients and team members alike.

Overview

10
10
years of professional experience

Work History

Receptionist

Piedmont HealthCare
10.2018 - Current
  • Greeted and directed patients, ensuring a welcoming environment.
  • Collaborated with team members to improve workflow and enhance customer service experience.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Collected and distributed messages to team members and managers to support open communication and high customer service.
  • Managed multi-line phone system to handle incoming calls efficiently.
  • Scheduled appointments and maintained calendar for office staff.
  • Assisted in maintaining office supplies inventory for operational efficiency.

Office Assistant

Food Lion
02.2015 - 10.2018
  • Led office operations to ensure smooth daily workflow and task completion.
  • Managed front desk operations, ensuring seamless guest check-in and check-out processes.
  • Assisted in the onboarding of new staff, providing training on office procedures and systems.
  • Implemented customer service protocols, improving visitor satisfaction through attentive support and problem resolution.
  • Led inventory management for office supplies, ensuring timely replenishment while minimizing waste.
  • Responded to inquiries from callers seeking information.
  • Handled financial transactions accurately by processing payments, issuing receipts, and maintaining detailed records of all transactions.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Enhanced customer satisfaction by promptly addressing inquiries and concerns at the front desk.
  • Facilitated seamless communication between departments by routing calls and relaying messages accurately and in a timely manner.
  • Provided training support for new hires, contributing to their successful integration into the team environment.
  • Made accurate cash deposits successfully under tight deadlines ensuring proper handling and processing of company funds.
  • Enhanced office efficiency by organizing and maintaining filing systems for critical documents.

Education

North Iredell High School
Olin, NC

Skills

  • Organization skills
  • Time management
  • Telephone skills
  • Data entry
  • Appointment scheduling
  • Documentation and reporting
  • Multitasking and prioritization
  • Customer service
  • Microsoft office
  • Payment processing
  • Records management
  • HIPAA regulations

Timeline

Receptionist

Piedmont HealthCare
10.2018 - Current

Office Assistant

Food Lion
02.2015 - 10.2018

North Iredell High School

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Rebekah Long