Summary
Overview
Work History
Education
Timeline
Generic

Rebekah Lovato

Richmond ,VA

Summary

As I approach my 7th year residential property management, I am ready and open to new learning opportunities. Though I am happy and grateful in my current position, I know that growth will be limited if I stay within my comfort zone. I am ready to venture out, further flourish, and expand my knowledge and skillsets. I come with determination, drive, and a teachable mindset; ready to utilize my experience and resiliency in this next part of my career.

Overview

11
11
years of professional experience

Work History

Property Manager

Komodo Real Estate
Richmond, VA
02.2023 - Current
  • Manages 14 different apartment communities, oversees the leasing staff, and trains and evaluates all new leasing specialists and property managers.
  • Develops and implements effective leasing strategies to maximize occupancy rates.
  • Works alongside a legal team to process evictions, collect payments, and participate in court trials.
  • Sets and negotiates rental rates, as well as proposes rent specials, if necessary.
  • Creates and reviews contractual documents and addenda, such as leases, subleases, renewal forms, lease cancellations, concessions, roommate-release forms, reservation forms, and apartment transfer forms.
  • Discusses and resolves a variety of issues and conflicts among staff, prospects, residents, and vendors.
  • Communicates and coordinates with the buildings' owners and different departments, such as maintenance, pest control, accounting, cleaning, groundskeeping, and more.
  • Monitors market trends and market surveys to ensure competitive pricing and identify opportunities for improving operational efficiency.

Leasing Manager

Komodo Real Estate
Richmond, VA
07.2020 - 02.2023
  • Set appointments and conducted apartment tours for 13 different communities.
  • Trained and managed the leasing specialists and administrative assistants.
  • Handled resident issues and enforced residential policies, while striving for high customer satisfaction.
  • Assisted the property manager in meeting deadlines, document creation, staff training and evaluation, various inspections, and move-in/move-out preparation.
  • Audited residential accounts, outgoing communication, and legal documents.

Leasing Specialist

Komodo Real Estate
Richmond, VA
04.2018 - 07.2020
  • Built rapport and provided warm customer service to prospects in the apartment market. This included advertising, scheduling appointments, conducting community tours, guiding prospects through the application process and the move-in process, and assisting them once they became residents.
  • Handled application screening, violation letters, mass emails, phone calls, inquiries, walk-in guests, work order follow-ups, and was the main source of communication between the residents and our property management company.
  • Created various addenda and leases, conducted a variety of inspections, updated marketing sources, and handled resident complaints.

Inside Sales Agent

FirstSTREET
Colonial Heights, VA
07.2017 - 12.2017
  • Answered incoming phone calls from warm leads and assessed the customers' needs through active listening. Typically, we had 5 minutes to close a sale for a product called the Jitterbug cell phone, an easy-to-use phone designed for senior citizens.
  • Took up to 40 calls per day, which were held up to quality assurance standard.
  • Actively sought feedback and coaching to perfect the sales process, and demonstrated persistence and drive in a fast-paced environment.
  • Cross-trained as a receptionist due to my high professionalism and dependability.

Event Specialist

Advantage Solutions
Yuma, AZ
11.2014 - 06.2017
  • Promoted the sale of products through in-store demonstrations and sampling events. These events would be held in a number of stores across town.
  • Successfully built rapport with a wide variety of customers, and maintained a friendly and personable demeanor at all times.
  • Responsible for event set up, post-event reporting, and exhibiting self-motivation while working independently.

Sales Floor Representative

Marshalls
Yuma, AZ
09.2013 - 06.2017
  • Demonstrated high productivity as a sales floor associate, cross-trained in multiple departments.
  • In charge of product replenishment and creative display, and could transfer more freight faster than anyone else.
  • Significantly contributed the store's credit card program and fundraisers, and was often in the top 1 -2% due to signing up the most people for the credit reward card.

Education

Penn Foster Career School
Scranton, PA
12-2013

Some College (No Degree) - General Studies

Arizona Western College
Yuma, AZ
12-2012

Timeline

Property Manager

Komodo Real Estate
02.2023 - Current

Leasing Manager

Komodo Real Estate
07.2020 - 02.2023

Leasing Specialist

Komodo Real Estate
04.2018 - 07.2020

Inside Sales Agent

FirstSTREET
07.2017 - 12.2017

Event Specialist

Advantage Solutions
11.2014 - 06.2017

Sales Floor Representative

Marshalls
09.2013 - 06.2017

Penn Foster Career School

Some College (No Degree) - General Studies

Arizona Western College

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Rebekah Lovato