Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Generic

Rebekah Macias

San Antonio,TX

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Account Executive

The Knot Worldwide
06.2020 - Current
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Updated account information to maintain customer records.
  • Managed over 120 customer calls per day.
  • Increased sales by 10-15% each month.

Office Coordinator

Texas Reach Out Inc
05.2019 - 06.2020
  • Interacted with customers by phone, email, or in-person to provide information.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Provided primary customer support to internal and external customers.
  • Developed customer service policies and procedures to meet and exceed organization standards.
  • Educated customers about billing, payment processing and support policies and procedures.

Business Development Specialist

EBQuickstart
03.2017 - 05.2019
  • Identified root causes of recurring problems to implement effective solutions.
  • Researched and recommended scheduling enhancements to improve system performance.
  • Conferred with internal staff to deliver smooth functioning and minimal downtime of newly implemented systems and procedures.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.

Branch Manager

Loan Star Title Loans
01.2007 - 02.2011
  • I have superb interpersonal skills, skilled in sales techniques, data entry, conflict resolution, and can drive additional revenue through up-selling.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Followed through with client requests to resolve problems.
  • Kept accurate records to document customer service actions and discussions.

Education

High School Diploma -

Elgin High School
Elgin, TX
05.2003

Skills

  • Needs Assessment
  • Lead Generation
  • Business Development and Planning
  • Service Coordination
  • Active Listening
  • Sales Expertise
  • Customer Relations
  • Recordkeeping Strengths
  • Problem-Solving Ability
  • Critical Thinking
  • Customer Consulting
  • Customer Service

Certification

Sales (10+ years) Business Development (10+ years) Cold Calling (10+ years) Microsoft Office Salesforce (10+ years) Google Suite (10+ years)

Additional Information

  • Authorized to work in the US for any employer

Timeline

Account Executive

The Knot Worldwide
06.2020 - Current

Office Coordinator

Texas Reach Out Inc
05.2019 - 06.2020

Business Development Specialist

EBQuickstart
03.2017 - 05.2019

Branch Manager

Loan Star Title Loans
01.2007 - 02.2011

High School Diploma -

Elgin High School

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Rebekah Macias