Rebekah Martinez
Naples,FL
Summary
Innovative and customer-focused professional with experience in service advocacy. Able to work in a fast-paced environment with problem-solving, conflict resolution, and leadership traits. Confident in building excellent rapport with customers and ensuring complete satisfaction with services and products. Adept at resolving internal and external issues productively. Easily takes on large-scale management roles while providing meticulous monitoring of building success and safety.
Overview
2
2
years of professional experience
Work History
Leasing Agent
The Fitzroy
01.2021 - 08.2022
- Promoted property to businesses in the local area through marketing collateral, phone calls, and email messages.
- Increased occupancy through dynamic marketing initiatives.
- Managed a minimum of 30 calls an hour while documenting each call and its details to report.
- Escalated critical issues to the property manager to deliver immediate resolution.
- Conducted informative and personalized tours, resulting in new leases.
- Marketed property to prospective tenants by giving tours and pointing out key features.
- Settled tenant conflicts using persuasive communication skills and expert knowledge of leasing agreements.
- Maintained high customer approval rating through dynamic service, exemplary support and interpersonal communication.
- Detailed application requirements and answered questions from prospective tenants.
- Implemented online advertising and other marketing initiatives to generate interest from individuals and businesses.
- Led property tours to showcase amenities to prospective tenants and offered valuable information regarding major features.
- Promoted a high level of customer service and assistance by greeting clients, responding to concerns, showing units, and quickly resolving issues.
- Remained aware of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Built brand loyalty by delivering a stellar leasing experience to residents.
- Leveraged sales and marketing strategies to increase traffic, maintain closing ratios, and exceed leasing goals.
- Developed strong, professional relationships with residents by delivering exemplary service and engagement.
- Maintained accurate records of correspondence with and from tenants.
- Prepared lease paperwork and obtained signatures and first payments from new residents.
- Coordinated maintenance and repair requests and contacted contractors for bid proposals.
- Oversaw daily operations, maintenance, and administration of various properties.
- Tracked leads using CRM software and followed up with interested parties.
- Contacted and followed up with tenants on renewal notices.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Used conflict resolution skills to quickly resolve issues among residents.
- Checked rental eligibility by following the company's verification process.
Guest Advocate
Target
08.2021 - 07.2022
- Happily greeted costumers when they arrived and departed the store.
- Handled cash payments and distributed change accordingly.
- Engaged with costumers during checking conducting friendly conversation.
- Addressed costumer needs regarding price checks from other stores and applicable coupons.
- Constantly strived to go beyond sales goals for the store.
Business Administrative Assistant
Texas State University
03.2021 - 06.2022
- Executed on-time, under-budget projects by solving complex issues for senior leadership.
- Diligently managed details to meet deadlines.
- Managed the finances of many Texas State University organizations including costs of equipment, travel expenses, and costs of daily sales.
- Updated system to organize office documentation, maximizing efficiency and increasing productivity.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Coordinated catering services for various functions, including sales trainings and department meetings.
- Responded to customer issues to provide immediate resolution and improve retention.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Composed, edited and typed complex memos and reports with job-related software.
- Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.
- Handled incoming calls and directed callers to appropriate department or employee.
Education
MBA - Applied Arts And Sciences
Texas State University
San Marcos, TX05.2024
Skills
- Call Triaging
- Teamwork and Collaboration
- Dispute Handling
- Staff Coordination
- Administrative Leadership
- Codes Compliance
- Administrative Support
- Property Tours and Inspections
- Fair Housing Policies
- Telephone and Email Etiquette
- Administrative Support
- Interpersonal skills
- Self-motivation
- Team collaboration
- Appointment Scheduling
- Product Knowledge
- Call Management
- Computer Proficiency
- Problem Resolution
- CRM Software
- Product Sales
- Customer Service
- Critical Thinking
Timeline
Guest Advocate
Target
08.2021 - 07.2022
Business Administrative Assistant
Texas State University
03.2021 - 06.2022
Leasing Agent
The Fitzroy
01.2021 - 08.2022
MBA - Applied Arts And Sciences
Texas State University
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